Look at this rubbish:
I’m trying to pay my sodding T-Mobile bill.
I’ve been trying to pay it for the last 5 minutes.
The LAST thing I want to do is phone up and read off numbers on a credit card. That, to me, seems highly, highly ridiculous in this age of connectivity.
Or apparent connectivity.
The first time I tried to pay, the page timed out because the statse.webtrendslive.com server wasn’t responding. So they can’t manage high availability.
And neither, it seems, can the people behind cap.securecode.com. Whoever they are. This is a system that pops up whenever you’re processing a UK-credit/debit card transaction to further verify your identity.
Which is great when it works.
But when it doesn’t, I’m left looking and feeling highly stupid for trying to pay.
And T-Mobile are feeling my private wrath. Because they’re the brand in front of the screen right now.
Have we, in this marketplace filled with high availability clusters, cloud-managed virtual self-healing networking capacity, still not got things working?
On the 8th time, it actually all worked. I verified myself with the securecode system.
Aaaaaaand then the transaction completed, handing me back to T-Mobile who promptly failed the payment on instructions from my card issuer.
Why?
Because I’d tried the transaction 7 times too many, unbeknownst to me.
Total bollocks.
Five-nines. My arse.
The delights of a not-quite self-healing network http://snipr.com/s16b1
The delights of a not-quite self-healing network http://snipr.com/s16b1
The delights of a not-quite self-healing network | Mobile Industry …:
Look at this rubbish: I’m trying.. http://bit.ly/13bDVk
I'm seeing a trend here. You like to whine, don't you?
The delights of a not-quite self-healing network | Mobile Industry …:
Look at this rubbish: I’m trying.. http://bit.ly/13bDVk
eh, whining? I don't think so….
I think you'll find that this problem is one of the leading problems in the ecommerce world and its costing firms billions year on year as well as pissing customers off.
What people don't realise is that, yes you will get your money back if your card is used fraudulently but where does that money come from… Nine times out of ten it’s the person selling the goods and not the card company. They do this by saying that they will cover their customer’s loss but they will also remove your card acceptance facilities in order for this not to happen again. The shop then has and option to cover the loss or go out of business. Usually the shop pays for the loss and that’s it.
In the case of airline tickets, someone buys a ticket to NYC for £500. The travel agent makes roughly £10 – £25 on the ticket but takes the risk on the whole ticket. If the transaction proves fraudulent then the travel agent pays £500 to the card company or goes out of business. So if the agent sells £10,000 worth of tickets to NYC (20) and one is a dud then all profit is lost. If you have 5 then you're screwed.
The delights of a not-quite self-healing network | Mobile Industry …:
Look at this rubbish: I’m trying.. http://bit.ly/13bDVk
I feel your pain…I had the same trouble while trying to pay my cellphone bill.
eh, whining? I don't think so….
I think you'll find that this problem is one of the leading problems in the ecommerce world and its costing firms billions year on year as well as pissing customers off.
What people don't realise is that, yes you will get your money back if your card is used fraudulently but where does that money come from… Nine times out of ten it’s the person selling the goods and not the card company. They do this by saying that they will cover their customer’s loss but they will also remove your card acceptance facilities in order for this not to happen again. The shop then has and option to cover the loss or go out of business. Usually the shop pays for the loss and that’s it.
In the case of airline tickets, someone buys a ticket to NYC for £500. The travel agent makes roughly £10 – £25 on the ticket but takes the risk on the whole ticket. If the transaction proves fraudulent then the travel agent pays £500 to the card company or goes out of business. So if the agent sells £10,000 worth of tickets to NYC (20) and one is a dud then all profit is lost. If you have 5 then you're screwed.