Comments on: What’s the best SMS IT support alerting system?

By: James Briton

James Briton — Wed, 18 Aug 2010 16:35:15 +0000

I've just signed up – looks really good. I noticed you don't yet have an api – is this something you are building as we need an api to hook into our CRM.

By: Adam Wishart, ThinkMessage

Adam Wishart, ThinkMessage — Wed, 11 Aug 2010 17:50:15 +0000

Another shameless self promotion...

We have just launched a new bulk SMS service in the UK (http://www.thinkmessage.co.uk) which we hope will simplify SMS sending for the vast majority of user groups.
We are currently looking for beta testers to tell us whats hot and whats not with our system so we can make ongoing improvements for everyone. API and various other features will be released soon as well as international sending.

It would be great to hear everyones thoughts on our system and where we can improve to suit your needs. We're giving away free credits for new signups which can be extended for serious reviewers if necessary, just drop us a line at team@thinkmessage.co.uk if your interested.

By: Vfm

Vfm — Mon, 02 Aug 2010 14:53:18 +0000

We've been using http://www.infoavisos.com/mail-sms and it has been and easy implementation process and it has excelent fiability.

By: Ewan

Ewan — Mon, 02 Aug 2010 12:59:05 +0000

Don't worry about self promotion, we're a commercial website — with readers who are keen to find out about good services!

By: Afe

Afe — Sun, 01 Aug 2010 20:45:07 +0000

We've been using http://www.infoavisos.com/mail-sms for critical push notifications for some years now. Easy set up and very reliable system.

By: Giff Gfroerer, i2SMS

Giff Gfroerer, i2SMS — Sat, 31 Jul 2010 00:27:13 +0000

Our clients use one line of code to hook into our backend SMS system. We provide the code for their developers, and our system provides all the connections in the US and Canada.

Our software has been in use with 2-way messaging since 2001 and clients include Equifax, Toyota, Kaiser Permanente, Entergy, Arizona Public Service, Portland General Electric Sydney International Airport, Brisbane International Airport, The Sydney Stock Exchange, etc.

One line of code to implement. That is it. Most customers are up and running in less than 5 minutes.

Giff Gfroerer
Regional Director, i2SMS

By: noel chandler

noel chandler — Fri, 30 Jul 2010 17:13:00 +0000

Hi Ewan! [shameless self promotion alert]
Mosio currently working with a few companies to help integrate into their systems from list management to direct sending and the ability for end users to reply. We’ve been told that our abilities to work directly with them in systems integration is better than the hassle of dealing with gateways (they have more control and automation). http://www.mosio.com/biz

By: Ken

Ken — Fri, 30 Jul 2010 16:29:00 +0000

I swear by an old Siemens MC35i with a simple script.

Also, we set it up so that if an admin was logged into the corporate IM then they got an IM instead of an SMS. Email alerts in all cases.

We’d get alerts (via IM and email) if the SMS system wasn’t working / sending / couldn’t talk to the GSM network etc.

This was all based on a heavily customised deployment of (multiple) Nagios servers.

My rational for doing the SMS in-house was that I just wasn’t comfortable outsourcing a key component of the infrastructure monitoring to someone else. I’d outsource the entire monitoring function or do it all in-house.

As a bonus, the corporate O2 plan has a free SMS deal so we didn’t have a per-message cost at all.

By: Ewan

Ewan — Fri, 30 Jul 2010 14:24:55 +0000

That looks really smart, Nick

By: Nick Barker

Nick Barker — Fri, 30 Jul 2010 14:06:00 +0000

We hook into Esendex's awesome API SMS system for our external website/web app alerting service. Here's a case study on our usage: http://www.esendex.co.uk/Case-Studies/Aware-Mon...

An accurate and reliable SMS alerting partner is absolutely critical to us because our customers rely on us to tell them immediately when their systems are slow or down.