Good use of text survey functionality by Three

By on December 22, 2011 in News
I got these messages from 3 on my new iPhone number today. I was delighted. I wish operators would engage more! Not just after point of sale. I thoroughly enjoyed answering the little text survey!
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  • http://antoinerjwright.com Antoine RJ Wright

    Am interested in this for a number of reasons. But, will just ask these questions for now:

    Any indication as to if they are using a 3rd-party company for this?
    Did the responses get collated and then emailed/SMSed to you (your account dashboard) when completed?
    Was it relatively speedy going through the questions?

  • http://www.mobileindustryreview.com Ewan

    Possibly they used onepoint surveys. Lots of suppliers offer this functionality now. It was nice and fast!

  • Barry-Jon

    O2 do this too.  I switched back in December and they sent me an SMS survey about my experience.  I called them up after I signed up and the next day received an SMS survey about my customer service experience too.  I like it a lot.