Bentley Walker satellite broadband internet: Any good?

I was rushing through Waterloo Station the other evening when my attention was caught by this giant poster from Bentley Walker, providers of satellite broadband internet services. Given the amount of folk arriving and departing into Waterloo from the Western ‘home counties’, I think this is good placement. I know quite a few folk in Hampshire, for example, who simply cannot get decent fixed-line internet services.

The advertised price is “from” £24.99 per month which sounds highly reasonable. Plus 10Mbps via Satellite should be rather decent. However, there’s no mention of data limits on the advert apart from a rather telling “free extra data” point down at the bottom left next to “free activation” and “free UK delivery”.

I’m very curious about the potential of satellite broadband services to help bridge the gap for those who live in the middle of nowhere — and for whom 3G data is simply not an option.

Satellite is traditionally rather expensive so I wasn’t surprised to see that Bentley Walker’s basic home package (the £24.99 one advertised) comes with 8GB of inclusive data per month. Here are the rest of the options:

These prices sound pretty reasonable to me given we’re talking satellite. By way of comparison, British Telecom’s lowest broadband tariff offers 10GB inclusive data per month and that costs £16 per month. However you do need to take a £10 phone line. So, theoretically — and I know we’re comparing apples with pears — the Tooway 6 package is actually cheaper than BT!

There’s a business grade offering too — which basically means everything is a lot faster and more expensive.

I haven’t yet plucked up the courage to suggest to my father-in-law that he invests in a system like this. They’ve got really, really crazy slow BT Broadband because they live miles from the exchange — and they’re keen to get a fix. I just don’t quite know if this will be workable. Will it be any better? You have to factor in the ‘up-n-down’ latency for the data journey (even after the routing equipment has done it’s best to mitigate things). How realistic will it be to use FaceTime via this connection?

Anyway, this could well be an option to consider if you’re languishing away on a 2MB BT connection that actually delivers 6k/sec throughput.

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  • Rb

    Hmm, note the stars on the various limits!
    From May we will cut your monthly limit in half. 
    Go over your usage in a particular time window and you will be better off with your Nokia 7110.
    No mention of the contention ratios (probably 50 to 1).

  • http://www.mobileindustryreview.com Ewan

    Yeah good points Rory

  • http://shkspr.mobi/ TerenceEden

    Don’t forget – the satellite is only used for downloads. The uploads are still done over ADSL. So sending files to YouTube, or FaceTime conversations will be limited to whatever the *upload* speed of your broadband is.

  • http://www.mobileindustryreview.com Ewan

    Are you sure? I think it’s two-way!

  • Jakdaw

    Main problem with satellite broadband is latency – all your traffic gets to travel an extra 44,000 miles – so it’ll never be anything but a last resort option.

  • http://www.facebook.com/profile.php?id=590933785 Garry Mills

    It is – the site specifically states you don’t need a phone line

  • http://www.mobileindustryreview.com Ewan

    That’s what I thought!

  • Mat Bennett

    Toway

  • http://wirelessworker.net Ben Smith

    It’s provided by these guys and I’ve seen quite a bit of advertising from another re-seller in Ireland too.

  • Terry Rogers

    C’mon guys, don’t be so negative.  We live in the Scottish outback and Avanti have been providing a brilliant service to us since 2008.  Sure it’s slowish, but I could pay more and get more.  The thing about Tooway is the speed – 6 mbps for £25 a month – absolutely brilliant for starters. Can’t think of a reason not to change to Tooway.  Unless you know different . . .

  • http://www.mobileindustryreview.com Ewan

    Dear me

  • Rick

    I have been using Tooway now for 6 months and I wish I had stayed with my 1.5mb ADSL connection. Firstly as Rory pointed out your monthly limit gets cut in half so the fair price you pay at the start of your contract becomes ridiculously over priced. Also due to the position of ourselves to the position of the satellite (we are in mid Wales) means the Sat is very close to the horizon, this means that on a cloudy day the signal can’t seem to find its way through leaving us with no connection at all and finally not only are the data caps low but the way your data is spoon fed to you is rediculous, instead of giving you 25gb of download allowance at the begining of your month they have broken it down to daily amounts (around 800mb a day supposedly) so once you hit your limit you must stop using the internet until it it creeps back down again, which it never seems too do… all in all I have been left feeling as though I have been ripped off and feel that for the prices we end up paying a better service should be provided.

  • http://www.mobileindustryreview.com Ewan

    Oh dear

  • dale

    Who installed your system?

  • dale

    Rick, sorry you are simply wrong on how tooway works, if your assumption that your monthly allowance has been broken into ‘daily’ lumps, how do you assume one could download a 4gb file?

  • john

    VERY POOR SERVICE. i just had a horrible experience with bentley walker and tooway. the first installer came round, tried to upsell my wife to a more expensive install, and then walked away. that cost be £100. then we finally got the thing installed. had to buy a new router at £100. plus a base station (£120). first day online… outage. no service all day. luckily had not disconnected BT yet. that gets solved 24 hours later. next day. another outage. gets fixed. next day, another outage. the head of business development says ”

    Adverse weather effects all high frequencies Ka band to some degree. This has to be excepted , service issues that may occur are minimal but important for continual performance.” which is NOT what they say about weather on their website. i asked him if he would stand by his service and extend the 14 day return warranty so I could experience a full month of service – assuming the weather issues were unusual. and he said no. so they clearly dont beleive in their own hype. AVOID.

  • http://www.mobileindustryreview.com Ewan

    Oh dear :(

  • Naomi Cunningham

    My experience with Bentley Walker Tooway has been appalling. Speeds throttled down to a trickle without warning if you exceed your data limit; expensive and inadequate ‘boosters’ as the remedy for that; hopelessly uninformative usage information, so you don’t know in a useful way how close you are getting to your data limit; frequent outages (with no discount); fiddly and annoying monthly billing (probably to coerce direct debit); and and trigger-happy disconnection any time you’re late with a monthly payment.

  • http://www.mobileindustryreview.com Ewan

    oh dear…

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