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The T-Mobile G1: The Whatley Response

Wednesday, January 21st, 2009

Morning Folks,

Happy New Year from yours truly and what not. I had a brief moment yesterday (while chilling out in front of my laptop) when I came across Ed Hodges’ MIR post covering his thoughts on the G1.

Some of you may remember that back in November, Ed himself was there when I first gave the G1 a go.

The thing is, I never actually got round to publishing my thoughts on said handset as, well, it drove me NUTS. Why? Allow me to explain.

Back on that fateful day in November, not too long after my epic rant on the Nokia N96, our glorious leader here at Mobile Industry Review - Ewan MacLeod - furnished me with a brand new T-Mobile G1. The point being that we’d capture this moment on camera for a special G1 edition of the MIR show.

From that initial handover, much to Ben’s (who had paid for his) and Dan’s (who’s now finally got one) joint annoyance, I had said G1 in my possession for about three weeks. The only advice I was given, and I quote:

“James, I think you might benefit the most from this handset. It’s your opinion I want… BUT. I don’t want you to review the hardware; I want your POV on the software, the OS and most of all the ‘out of the box’ experience.”

Ewan made this VERY, VERY clear. So, software. Not hardware. Check. Right then, let’s dive in shall we? Here we go…

Today kids, I want to talk about ‘centricity’. What do I mean? Well, within the first couple of days of using the handset, a few things came to mind that made me look at the G1 in a very odd light. The issues I’m going to raise in this piece aren’t necessarily about the device per se, but they do relate to the kind of person that you’ll have to be to truly benefit from owning one. It should be noted at this point, I am not that person.

You see, as you all know, I am a mobile geek. My career in this industry has seen me move from product management to user experience, marketing, online, branding, blogging and ultimately a combination of the lot with the advent of Social Media. In this short time, there have of course, been learnings. These learnings bring me back to that word again; centricity.

Brands, tech, carriers/network operators, companies, banks, post offices, you name it – many of these over recent years have claimed to be USER-centric or CUSTOMER-centric. Now that, if executed well, can be very good for the organisation in question and of course, for the consumer. Fantastic stuff.

However, that’s merely my introduction to the notion of ‘centricity’. As the iPhone before it has benefited those consumers out there that have a mac-centric lifestyle, the T-Mobile G1 works best for those who live their lives through Google. GContacts, GMaps, GTalk, Gmail, … Geee-Ma! Look at my new phone!

You name it, it’s got it. You turn the phone on and you’re immediately invited to sign in, sign up or sod off. BUT! Before I get into the negative (because surprisingly, the thing ain’t perfect), I really must, must, must point how truly awesome the actual setup process is. Turn on, log in and within minutes the entire phone sucks down all your *cough* GOOGLE *cough* info; mail, contacts, calendar etc. and is up, running and totally in sync. Brilliant. Nokia - Everyone can learn a lot here.

At this point however, I believe it’s time to roll up my sleeves and get dirty…

The thing is, the G1 and I immediately got off on the wrong foot with each other because it assumes that the user (you/me/whoever), must have a GOOGLE-centric life.

Your contacts? Google.
Email? Google.
IM? Google.

As I said, a Google centric life.

Of course, this is the T-Mobile G1. The ‘G’ obviously stands for Google, which really wouldn’t be a problem if the phone had just appeared on the scene without much fanfare (yeah, like that’d happen). But it’s not the fuss that I’m moaning about, it’s the fact that it’s positioned as being ‘OPEN’ that gets me. I mean really, really gets me. OPEN?! OPEN?! Don’t make me laugh! I can’t even sign out of the bloody device without doing a full factory reset, and don’t even get me started on how such an ‘open’ device is LOCKED to T-Mobile… sigh

I digress. Imagine the scene; it’s a cold November afternoon, Ewan and I are sat in a quiet room at One Alfred Place. The show is ‘in the can’ as you say, when he turns to me with; “I’ve got one more thing for you.” Then he hands me the G1.

“I want to film it from the moment you turn it on and sign in with your Gmail credentials.”
“But dude, I don’t use my Gmail account. I send my Google Alerts there and that’s about it.”
“Ok, that’s fine. You can sign in with your Mobile Industry Review Google Group account.”
“Yeah but…”
“No, no, it’ll be fine!”
“But EWAN! I use Yahoo for my email, thanks an’all for that MIR account, but I never use it.”
“OK, fine. Then we’ll just export all of your contacts and calendar info from your Outlook, that’s easy enough.”
“Er… Alright. Let’s do that.”

This is where we come unstuck. The ‘out of the box’ experience – as no doubt the video showed – is fantastic. However, what really rubs my rhubarb is Gmail. Let’s make one thing clear. I have two Gmail accounts; one for MIR and one for me, personally. I never use either of them. Everyone always goes on about how wonderful they are, but I’ve tried – really I have – and I just can’t see the attraction. Really. Smite me G-Man, but I just don’t get it.

‘Gmail BETA’ to give it it’s full four year old name (Bored of beta? Yeah you are!) is so bad it makes me want to plunge USB keys into my eyes just to see if I’m able to find some way around their heinous contacts management system! It is atrocious!

You’ll see on the video (which you’ll just have to go and watch now I’ve referenced it three times) that once the contacts have finished sync-ing,  the first thing you see is a bunch of ‘unknowns’. This isn’t my doing. I don’t have random numbers stored in my handset kids. Oh no, you can place the blame firmly and squarely on the ‘revolutionary’ G1.

My N95 8GB and my E71 both sync perfectly with my Outlook over Mail For Exchange. WHY would I want to have a (broken) contacts management system such as the one Google provides as part of Gmail!? It’s not just me either. The BLIND LOVE shown by many a G1 owner that I’ve met is almost as bad as that of the Mac owner (you know who you are). For example, before Christmas I went to visit my ex-colleagues at the Mippin HQ offices in Fulham. Scott Beaumont, my old boss and now new G1 owner almost leapt out of his seat with excitement because he’d FINALLY managed to completely ‘de-dupe’ his entire Google contacts list which (surprise surprise) the G1 had royally messed up with its first sync.

“Look! I’ve done it! At last! It’s taken me FOUR DAYS but I finally did it!”

I nearly fell out of my chair with laughter. Just the fact that he was SO pleased, he had to scream it from the rooftops. Anyway, the point is, as simple and as (supposedly) easy it is to sign up/in into a G1 phone - if you don’t have a Google centric life, then this phone is not for you. Think about it. Think about it a lot. Then think about it again.

And on top of all that, the camera’s crap and the phone feels like a fisher-price toy.

(Sorry, not allowed to mention the hardware)

I’ll get my coat…


MIR Show - Week 44 - T-Mobile G1 Launch from Mobile Industry Review on Vimeo.

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Posted in Devices, Whatley Wednesday | Comments

Nokia N97: The Whatley POV

Tuesday, December 2nd, 2008

So, the Nokia N97 eh? What do you think of THAT?!

Ooo.. Shiny

Me? Hmm… Well, you all know what I thought of the last Nseries I laid my hands on and so when it comes to the newly announced Nokia N97, I approached with a certain amount of trepidation…

And my initial impressions? – I’m maybe just a little bit excited…
(but maybe not for the reasons that you’d think)

At first glance the N97 looks like the lovechild of the E90 and the Nokia 5800 but from the outset the QWERTY keypad looks like it’s not too dissimilar from that of the Eseries sister device, with the only change being the directional pad shifting from the right to the left side of the keys…

it’s worth pointing out this far into the piece that I am yet to actually get my hands on this device, SpinVox commitments keeping me in Blighty for this year’s Nokia World, (more on what’s been keeping me so busy coming up soon), so my thoughts and words are totally and utterly my initial gut reactions/impressions from specs, reports and pictures that have been flying out of Barcelona since late last night…

Moving on…

The touch screen UI, S60 5th Edition for those that care, is perceived to be the same as that in the Nokia ‘Tube’ device that we saw launched earlier this year as part of the Xpress Music range with key DNA from both that and the E90 shining through so far so we’ve got one massive multi-combo mash-up of a device…

However, you could argue that there’s nothing new here.

You could argue that yet again Nokia have failed to innovate.

That Nokia have merely put two and two together and are hoping they hit four, not five - *cough* Like they did with the N96 *cough* - but again, and in complete polar opposite to the the N96, and as I mentioned at the outset - this device actually excites me.

Yes, the form factor is new and is certainly interesting; One of the G1 characteristics that I actually enjoyed the most was the ability to flick the screen up at any point you got bored/annoyed with the touch screen and do things properly as it were, so the addition of the full keyboard under the screen is a welcome feature here on the N97.

The camera is 5MP – standard fare for Nokia flagship devices although; interesting to note that they [Nokia] are not, as yet, leaping on the 8MP bandwagon that Sony, LG and Samsung seem so keen to pursue.

The music - With echoes of the Xpress range being in abundance, the Nokia N97 will of course support Comes With Music (fingers crossed anyway – yes Vodafone, I’m looking at YOU) when it arrives and, if the music quality is anything like the 5800, then Nokia will have that sewn up too. With a WHOPPING 48GB of storage space, (32GB onboard, 16GB expandable memory), I must admit that filling that bad boy up with content is going to be a struggle for even me…

Parking all of that to one side, is there still no real innovation? Is it ‘just’ evolution.
Not that this is a bad thing mind, the N95 8GB was a great ‘evolution handset’, the N97 it seems is another step forward from Nokia (not sideways, or even backwards - again, I refer to the N96).

One thing needs to be made clear right here and right now:

I firmly believe that the Nokia N97 is the replacement for my N95 8GB.

..and here’s why:

One of the great things I love about my N95 8GB is the way it keeps me constantly connected. Constantly. As Ewan Spence quite rightly pointed out,

“Staying in touch seems important to James in his choice of applications. Many of them are concerned with getting information off his device and onto the internet, either to small social groups, or to individuals. Within two or three button presses, Whatley is off communicating to pretty much anyone he chooses. The smartphone for him is all about getting the word out.”

The more data I can consume the better. Anyone who’s seen me at any conference anywhere in the world this year knows that I just don’t carry my laptop anywhere. My E71 and my N95 8GB give me all the connectivity, information and data sharing functionality that I need.

The N97, with its brand new ‘widget homescreen’, presents a real opportunity to get things right; One of my favourite features of Apple’s iPhone is the main menu and homescreen being one and the same.
The N97 looks like it could be going down that route… and then some; Pulling in information from RSS feeds, Share on OVI (although I’m hoping this can be swapped out for Flickr), Facbook, Email etc…

This is the active standby screen that dreams were made of.

Obviously, to keep things in perspective, as with any Nseries device – the proof is in the pudding. More often than not these devices arrive with shoddy firmware that is slow, buggy and prone to freezing/crashing. I’m still researching into the N97 and will no doubt have a follow up piece in the works very soon, but I’m crossing all my fingers and all my toes that at last Nokia may actually launch something with final (or at least half-decent) software.

For the time being at least, the queue for the N97 starts here.

Get behind me folks – we may be here a while.

Whatley out.

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Posted in Whatley Wednesday | Comments

The Nokia N96: Face the Task

Wednesday, October 29th, 2008

If you buy a Nokia N96 you only have yourself to blame.

Before we go on, please note – if you are new to this site – understand that Nokias are my thing.

Resident expert if you will.

This is my opinion and I give it freely to you, the lovely readers of Mobile Industry Review.

So, in advance - thanks for reading…

If you’re not new to the site, if you’re a regular reader in fact - you’ll know that Whatley Wednesday has been on a bit of a hiatus of late - my creative output instead being poured into The MIR Show.

This has changed.

The Nokia N96 has frustrated me so much that I really had no choice but to put e-pen to e-paper and express my thoughts…

So again, in advance - thanks for reading…

Now, to business:

This is not a review. Don’t expect in-depth looks at the camera abilities - like they matter these days?
This is more of a public service announcement.

Some of you may have already seen the online marketing around the Nokia N96. ‘Face the task’ is the name of the game and trials like geo-tagging photos, uploading videos, consuming media etc… are the challenges laid out before you.

Never before has a Nokia campaign been so completely on the money.

Really.

Using the Nokia N96 has to be THE MOST challenging experience of my entire life. Forget The Crystal Maze. Cast aside the Krypton Factor. If you want a true test of mental strength and stamina then I urge you to go out and purchase this handset at once.

Yes. It’s actually that bad.

You guys know me right?

You know how much of a Nokia fiend I really am right? I currently rock an N95 and an E71 as my two main handsets with various others just kicking around as spares.

Last month I even went to Finland to present to them my thoughts on Social Media.

Of Nokia – You could say: I am a fan.

So when I say to you that the Nokia N96 is quite possibly the worst attempt at a handset ever to come out of Helsinki you know that they really, really must’ve done something wrong.
Well yeah, they did.

They made the N96.

This device is not new to me. It was first announced way back in February this year at Mobile World Congress in Barcelona. Yes, that’s right – a full 8 months ago. EIGHT MONTHS.

In EIGHT MONTHS I reckon you could probably get fairly proficient in a new language, such as French, Spanish or even C++… EIGHT MONTHS is also the gestation period of a deer.

That’s right, NEW LIFE CAN BE MADE in the time that this phone has taken to finally hit our shelves. You’d THINK that Nokia would’ve done something in that time about addressing some of the issues that plague this debacle of a handset…

But no.

Instead, in that time we’ve seen the N85 and N79 announced, (both of which are sufficiently sexier than the N96), Nokia’s first touch-screen device the 5800 (aka ‘the Tube’) was finally revealed and on top of that – we’ve also seen the launch of possibly one their best ergonomically designed devices yet, the E71.

But this is not some massive Nokia love in. Not by any stretch. Oh No – also, in this time we’ve seen the launch of the iPhone 3G and also the recently announced built by geeks, for geeks – the T-Mobile G-1.

It is worth noting at this point that Nokia are not a reactive corporation. No Sirree Bob.

But you’d think after the poor reception that the N96 received in Barcelona, (Christ, I was more excited about the Nokia 6220 – which, for the record, I’d recommend over the N96 any day), they would’ve given the thing an overhaul of some kind. The N95 8GB for instance is just enough of a re-mix on the N95-1 to warrant an upgrade. The N96, while not strictly the N95’s successor, learnt nothing from this lesson.

Since Barcelona I’ve had my hands on this device a number of times – once at a WOM World meet up, where the Product Manager for the N78 (lovely chap named Tim) turned up with a couple on him, I distinctly remember remarking at the time that the screen was lovely and may play a large part in any purchasing decision I might make…

And then again at a Future of Mobile dinner earlier this year (where I recorded and uploaded the following Global Race comparison video).

So far, SO unimpressed.

Regular viewers of the MIR Show will recall a few weeks back when I dialled in to video call my segment over the phone I mentioned that I was indeed waiting for an N96 to arrive from those kind folk at WOM.

Well, late last week, it arrived.

I opened it Friday afternoon, filled it with Whatley Goodness (i.e.: My apps of choice, MP3s, bookmarks etc) and then charged it overnight… Saturday morning I thought I’d take it out for a test drive and upon turning it on I was greeted by a glorious screen.
The N96 does well here. You can’t help but gaze at the amazing Technicolor Loveliness
The first thing I did when I popped my SIM card in? Checked the firmware. V10. Hmm.

I was fairly sure that there was a more recent update, so I checked – Yup, there is. V11 available for download.

Fantastic. Straight out of the box and already it needs an update. The good news is the N96 (along with the N78) supports OTA updates, powered by the awesome people at Red Bend (we met them at the Symbian Smartphone show and they deserve their own write up, Ben? Dan?), and the firmware downloaded and installed perfectly.

Good work Red Bend.

Bad form Nokia – this phone has been out less than a month! How many consumers are going to know about this option without PUSH updates?!

Christ – You’ve SEEN ‘Walking with Normobs’ right? There are STILL people out there with N95s on VERSION TEN FIRMWARE which shouldn’t have ever seen the light of day! BUGGY?! MUCH?!

…and breathe Whatley…

Let’s move on…

Now, the more cognizant amongst you may remember that just 11mths ago I reviewed the Nokia N81 8GB for Mobile Industry Review. If you recall - I wasn’t a fan of that handset.
The look and feel was poor and plastic, the industrial design suffered from poorly placed buttons and the newly implemented ‘key-lock’ switch kept getting stuck.
Take a look at the N81 8GB.

Now scroll back up and take a look at the N96.
Spot the similarities?

I can happily report that ALL of the problems I reported on the N81 8GB BACK IN NOVEMBER 2007 are ALL present in the ‘new’ N96.

ALL OF THEM.

The thing about the buttons – If I place my thumb over the right side of the top keypad, I can cover six, (count ‘em) buttons. Six of them.

This is not really so much of a problem on the N95 8GB for instance where the buttons are raised and you can feel the difference between each one without really having to look at what you’re doing but on this handset – the N96 – the keys are flat next to each other, or ‘flush’ as I believe the design is notionally referred to as.

This is NOT GOOD.

Let’s go back to the N81 criticisms for the second of my main bug bears:

“The ‘c’ button is right next to the ‘play/pause’ music button. AARGH! Sorry. I say ‘right next to’ I mean ‘may as well be the same button’.

That’s right - a negative button right next to a positive button. By pushing the button that I want to stop doing something I accidentally push the button that starts doing something.

In this instance Kate Nash starts blaring out at me whenever I try and correct a misspelt SMS!”

Same. Here… and although my music tastes have changed somewhat since this time last year, the result was the same - it happened again.

Again and again and again… Through the the ONE DAY OF TESTING that I gave to this shoddy piece of workmanship I actually lost count of the amount of times I hit ‘pause/play’ when trying to hit ‘c’.

Oh yes, that’s right: ‘One day of testing…’ - I challenge ANYONE to try and use the N96 for a longer period than this without feeling ANY frustrations whatsoever.

Seriously – this has to be the worse handset I have ever had the misfortune to have in my possession.

Parking the buttons to one side for a moment, I mentioned just now that I tested the handset for a day.

This is not strictly true. I actually tested this handset from 8am through to 1pm where upon the ridiculously short, iPhone 3G-esque battery life gave up on me.

Why the short life span?

Well, Nokia – in their infinite wisdom – having learnt their lesson with the low power levels of the BL-5F battery in the N95-1 (giving it a much needed upgrade to the BL-6F in the N95 8GB) – have decided to throw this innovation completely out of the window have seen it fit to equip the N96 with the very same BL-5F from the N95-1 stating ‘power saving software upgrades’ as the reason for this apparent downgrade.

One morning of relatively hardcore use – Music Player, Browser, Mobbler etc… and whoof.. Battery, dead.
Brilliant.

‘Steaming pile of rubbishness’ doesn’t quite cut it really. This phone is abysmal.

Dreadful even.

So what, if anything has the phone got going for it?

Er… BBC iPlayer? Woo!

Had that on my N95 for a fortnight now… nothing new here. 16GB of onboard memory with an expandable option for a MicroSD card? That’s pretty cool. I could do with more memory…

However, WHAT IS THE POINT of carrying around (up to) 32GBs of MP3s if the battery won’t last the day?!

Stupid. Stupid. Stupid.

…oh and it has a kick-stand on the back too, so you can have a better view of that ominous ‘battery low’ sign when you’re attempting to use the phone for anything more than 5hrs at a time…

You may or not know that I am an active micro-blogger – both on Jaiku and on Twitter, and since Saturday I have vented my ‘distaste’ shall we say, for this device.

Free mobile advice is my thing - and I love helping people with their purchasing decisions. The N96 is no exception to this rule - I have already sent out four emails to various online folk telling them excatly why this is not the device for them and I will give you, dear readers, the same advice I gave them:

If you’re looking for an upgrade to your current handset and you’re giving serious thought to the N96. Go, get one.

BUT MAKE SURE YOU HAVE A RETURN POLICY.

Because when you take it back to the shop complaining of just how hideously unusable this appalling excuse for a mobile phone is, you’ll want to be damn sure you’re able to exchange it.

I’d recommend a Nokia N95 8GB. Better battery life, better design, infinitely more stable software and above all, it’s NOT the N96.

However, if you already have an N95 8GB. Nice one. Good work.

It’s what I use and even though I am well into my upgrade period, it is not going anywhere.

As I said at the start of this post:

“Buy a Nokia N96 and you only have yourself to blame.” - and I mean every.. single.. word.

Here endeth the lesson.

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A tech evangelist’s perspective on the o2/CPW saga

Thursday, July 17th, 2008

Please note: The following is James Whatley’s personal opinion and not necessarily those of his employer, Spinvox.

Hello folks,

If you havent read Ben Jennings excellent post on his view of how to deal with the iPhone debacle, then go and do that now.

This post is related.

How?

…I’ll tell you.

It was with great interest that I read Bens three step proposal for dealing with said horrifying iPhone badness. All three steps were interesting but for me, it was step two that really made me sit up and pay attention

For those of you that missed yesterday’s piece heres the part Im referring to:
Step 2: Hire an Evangelist.

Ben writes:
This only needs to be one person. Heck, they could even be a student, as long as they have the right information. Maybe they could run the information page [in step 1] too. This persons role would be to engage with the customers on the O2 forums. Wouldnt it be fantastic if CPW had forums too? Are CPW even aware that they are being talked about on O2s forums just because there is nowhere else for this conversation to take place? The evangelist would be an invaluable tool to act as a barometer of what are the specific hot issues. The evangelist would also make the customers feel like they were being listened to, rather than ignored. They could even Twitter updates to gain that Web 2.0 cool.

Why am I interested in this?

Well this actually makes up a part of what I do for SpinVox and, hand on heart, I honestly have NO IDEA why other companies/brands, big and small arent following suit.

There really is NO EXCUSE for not at least listening to the web to find out what people are saying about you, your products, you level of customer service, your shops… Basically, if anyone out there is saying ANYTHING about you, you can bet your bottom dollar they’re saying it online.

“Well that’s lovely James, well done. But CPW is everso slightly different from SpinVox…” I hear you cry.

Yes… and no.

Admittedly, not every company is like SpinVox and I do not pretend for one second to have a single clue about the inner workings of Carphone Warehouse, however what I do have is a certain amount of knowledge about being a Product Evangelist.

And rule number one? LISTEN!

OK, so it would seem that someone out there at O2/CPW is obviously listening to the web, (or maybe just to Ewan), or else I doubt very much Dan Lane would have his iPhone activated right now, (which he does by the way in case you were worried).

But knowing how to engage with your community once the listening period has begun can be a fantastic way to circumnavigate these kinds of troubles and tribulations.

I cannot imagine for a second that someone, somewhere along the line at O2 and/or CPW didnt put their hand up in THAT meeting and say:

Err But what if it all goes wrong?

What IF it all goes wrong? It DID all go wrong!

Fair enough, its going to take some balls for someone to say:
Well its alright, weve got an Evangelist, it’ll be fine!

But by having one as part of an over-arching customer service team (aligned with the PR and the Tech Teams) can and will make all the difference. Hell, why not make it part and parcel of the lead up to launch?

At least those savvy enough to know about said person/representative will know they have someone to turn to who isnt bound by a single Failed Security Check message.

Like Ben says, an evangelist can help the customers feel like they are being listened to rather than be ignored.

Having sales folk in-store? Standard.

What about on the end of your customer service line? Yep. Got that.

Ok, so how about ONLINE?

….Anyone? Hello?!

Having a reputation manager, product evangelist, community manager, customer champion, social media manager or just ANY kind of digital representative that can talk to your customers for you can and WILL make SO MUCH difference to your online reputation!

If CPW had their own forums then they couldve redirected their complaints to the static info page that Ben laid out in Step 1, (see post referenced at the beginning of this one). If they had their own representatives on those forums then they could feed back live information.

Hell, it doesnt even to be their forums. They could trawl the o2 ones!

Also, being an evangelist isnt just about talking up your stuff all over the place (online and off), its about being a trusted face and a trusted place. The first port of call not just should anything go wrong, but also for potential customers, partners or even just for those who are looking for information about you.

(A recent SV example from a day or so ago can be found here, on Twitter).

Sticking with the point - if the CPW website is broken? Get to X.

Oh, not happy with the CPW customer service? You should drop a note to X.

Having trouble with that thing you bought from CPW? You should follow X, (s)he’ll help.

These are all examples where an evangelist would help your brand reputation.

Something, ANYTHING to calm those folk down who think theyve been misled, cheated, defrauded, messed around, screwed over (do I need to go on?) by CPW (and/or O2).

This isn’t rocket science folks and I am most certainly not revealing nuclear codes here -
A simple Google Alert will tell you whos talking about you RIGHT NOW.

“It can’t be that simple James!” - No really.

It is THAT SIMPLE.

I just set one up for Carphone Warehouse, (set to ‘as-it-happens’) and within minutes I got a ping

The first link points to the second link, the second link look something like this:

Familiar story huh?

Well how about hiring an evangelist to monitor this stuff?

To reach out to these disgruntled bloggers and say something like:
Hi Tom
Look, we messed up. Big. We are REALLY sorry. In equal measure we also REALLY want you to get your iPhone. I honestly do not know when we will be shipping your iPhone 3G out to you, but if youd like to email me your details I will do my best to find out what the current state of play is regarding your account.
Yours,

John Smith
CPW Evangelist

Reasonably simple; make it personal, reach out to your critics and let them know they are being heard.

Help them understand that you are here to help and yes, even humans mess up sometimes.
Fingers crossed, Toms account details would be passed back, a rapport would build, information would be shared and the next thing you know you might even have a fan whos happy to tell the world that actually, yeah CPW got it wrong.. but y’know what, they ARE trying to get things done.

CPW, if you’re listneing, engage your online community and ignore them at your peril.

And if you want to tack a bit of science on the end of that just to really hammer it home:
Recent studies show that the internet is the most influential medium when it comes to consumers purchasing decisions; twice as strong as that of Television and almost eight times the influence of traditional printed media.

Source - http://pov.fleishman.com/blogs/fhsocialnetwork/2008/06/new_research_reveals_the_impac.php

Here endeth the lesson.

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The Mobile Geek of Glastonbury - the official ‘Ditty’

Friday, July 4th, 2008

A ditty, while I write the main review…

So off I went to Glastonbury; all my gadgets in tow.

With all the kit I was packing, I had a confident glow.

And yet something seemed to be nagging, this voice inside my head.

It wouldnt stop, nor would it cease… and this is what is said:

Your gadgets will be no good to you, your phones will not stay dry.

Your software will all be useless when your batteries up and die.

Solar chargers cannot work in rain and your wind-up is a joke;

Your DC-8 will desert you mate, trust me it will choke.

And so with these words I did depart, my head hung up in woe

Would my gadgets last me? I really did not know.

So dear readers the time has come, which ones were the best?

Which one passed and which ones failed.. this glastonbury test…

Write up coming soon…

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The Mobile Geek of Glastonbury The Gadgets

Wednesday, June 25th, 2008

Evening readers, Whatley here, writing this on my laptop en route to Pilton for the festival that is known as Glastonbury.

As you know from my last post, the multitude of tools available to the modern day, festival going mobile geek really is quite something… So here, for your pleasure, is a quick rundown of what I am taking with me, starting with the hardware…

Handsets:

Ive packed my N95, my N95 8GB and my E61i. The E61i is perfect as an emergency as the battery on that baby is HUGE and it lasts FOREVER, (well about 5 days). So if it all goes pear-shaped I can resort to using that. ?The N95s Im going to tag-team throughout the day/festival. One to carry with me and one to charge. ?Speaking of chargers…

Power:

When it comes to keeping the batteries fully topped up, Ive covered all bases with this one. Ive got a Nokia DC-8 battery charger, bought this today, 25. Steep, but Im a sucker for the branded stuff. :-) Its worked ok so far.

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Ive also got a Free Loader Solar Charger this thing gets kudos just for the fact that out of all of the chargers, this was the only one that came with a Nintendo DS adaptor. Which made my girlfriend very happy indeed; Mario Kart for her while I type this passing Stonehenge, (fact).

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Finally I have a GoHello wind-up charger and, as Ben Smith so rightly said in the last podcast, they aint called wind-ups for nothing. …seriously, Ive got nothing out of this thing yet. Nothing. Boo.

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On top of all that lot, Ive got four N95 batteries. All (currently) fully charged. So we shall see how long they last!

Software:

Well, stuff like Qik, Google Maps, VOX, SpinVox, Moblog etc… I kinda covered this last time round. I want to talk about the new stuff. Since writing that original piece Ive acquired two pieces of software; both of which have so far impressed me much.

First up is ViewRanger. I downloaded this in the week and first take I thought What a load of rubbish. However… THEN I downloaded the Glastonbury specific maps aka Worthy Farm and WOW, was I impressed! Check out this screenshot:

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You can see that theyve pre-loaded the app with the relative points of interest heh and if I hit GPS itll tell me where I am. Rock on. Cant wait to use this properly.

The other piece of software is from Orange. Its called GlastoNav and at first I really couldnt get this to work..

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..however, once they ironed out the gremlins etc this little app has turned out to be very handy indeed. Not only can I look at the (much richer interpretation) of the map, but also I can plan my schedule for the event… and THEN I can share that schedule with my fellow festival-goers!

That so far has again, really impressed me. :-)


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For actual mobile stuff, thats all. But, I have also been given some other cool pieces of gadgetry to use/play with. One is the Flip, which I think Ewan has spoken about a fair amount my only problem with this is that once my hour of recording is up, I cant upload it until I get to a USB connection. Bah! Well see how I get on with that one… The other piece of REALLY COOL stuff Ive been given is the Loc8tor which, hand on heart, is the best thing yet (in theory anyway).

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I attach the small part to something I might lose (i.e. the other half) and then, if I do lose her, I switch the big part on and it beeps to tell me how close I am etc… I had a play before I left the house and it rocked my socks. So… again, well see how we get on.

Thats it from me, Im nearly at Glastonbury and my laptop is about to die. Thanks to Ben Smith for editing this for me and putting the media in etc… You can keep up with my exploits at http://www.glastonblog.co.uk.

See you soon!

J.

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Posted in Mobile Applications, Mobile Services, Whatley Wednesday | Comments

Doing things in Sequence - the hidden Nokia feature!

Thursday, May 22nd, 2008

Last week I was fortunate enough to be invited along to take part in a new Food-based event rather amusingly entitled Nom Nom Nom.

The brainchild of London Underground Blogger, Annie Mole Food 2.0 Nom Nom Nom, (to give it its full title), was a LOT of fun.
I was there in two capacities. First as a representative of SpinVox, (lead sponsors of the event) and second, as a competitor;

The event you see was the online/digital version if you will, of Masterchef.

As one half of GO TEAM SIX (the other half being my good friend Ribot, foodie, photographer and a mobile UI designer to boot), the challenge was twofold.

First to create three dishes (one of which had to be cold) for four people in just under two and a half hours. The second to create output for the Nom Nom Nom blog pages.

Ribot and I, being the mobile geeks of the group, Qikd and photographed EVERYTHING. I went armed with my N95 8GB, my spare N95-1, (packing an 8GB Micro SD), and also my rather snazzy Nokia Tripod.

Tripod

After reading a blog post by a fellow contestant one Russell Davies - I had an idea for the days content. As well as Qikking left, right and centre and of course, snapping anything that moved I decided to set my N95-1 to SEQUENCE MODE.

What is this crazy mode of which I speak? Well, at first I had no idea. I even put a call out to try and find some software for my phone that would allow me to do this… One email conflab with Mr Davies later and it turns out that this mode is right there! And what’s more - it’s been there the whole time!
Look!

sequence 1

I never knew it was there. I had to be told about it. Thats right. The first Mobile Geek of London didnt know about sodding sequence mode!
(but its ok I did my research not many other folk knew about it either)

Moving swiftly onward I popped my N95-1 into the tripod (as shown above) and set sequence mode to go off every minute…

sequence 2

sequence 3

Over the course of the afternoon, while Ribot and I put our chosen dishes together, my cheeky little handset took 154 different photos. And to what end?

Well with the content that came out of it I was able to create the following video.

Shot on a Nokia N95-1, standing on a Nokia Tripod and edited together using Windows Movie Maker, (who needs a Mac anyway?)

I know this aint news per se. But its a feature I didnt know about and it’s made me look at my N95 in a completely different light.

I thought Id share it and show you just whats possible.
The original N95 still manages to surprise even me.

Brilliant.

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Posted in Mobile, Whatley Wednesday | Comments

Walking with Normobs - A Response from our man Whatley

Wednesday, May 21st, 2008

Been a bit busy of late folk, hence the absence of my regular Whatley on Wednesday slot.

Trying to get down for the weekly podcast mind…

But yes. Reading the site with interest as I often do, I really enjoyed Tuesday’s ‘Walking with Normobs‘ piece.

So much so that I stirred from my blogging slumber and decided to join the debate…

First off, I totally agree with where you’re coming from. I do. Terry. I do.
But you need to look ahead.

The Normobs of the future will be at the early adopter stage we’re at now.
Underestimate them at your peril.

Last week I was fortunate enough to be invited along to a Nokia End User group test thing wotsit.

On the N81 8GB.

Yes - the same device that I reviewed way back when and the same device that my esteemed colleague Ben Smith lavished hatred upon recently also.

This is no strange thing. I often find myself in these kinds of focus groups.
Why?

Well I’m one of those people. One of those people that when asked:

“Would it be ok to contact you in the future?”

I say “Yes”

If I’m not busy, and if I have the time, then I’ll gladly offer assistance. From big companies like Vodafone and Nokia after some customer insight or for a friend’s friend whose N95 keeps breaking because her firmware is ’stuck on v10′.

I like to help.

Anyway - off I went to this group gathering - just off Carnaby Street, and lo, as is the norm with these things, I entered a room full of folk from all different walks of life/areas of London.

In fact - one guy had such thick urban ‘accent’ that the gentleman running the session actually found it difficult to understand at times. Love it.

I digress.

The point is, Terry, these kids - I was, it seemed, the oldest chap in the room, (quite refreshingly so too). These kids knew their stuff. We had a mechanic, a trainee IT bod, a couple of students and an accountant… and me, obviously.

As I said - these kids knew their stuff.

They knew about firmware updates, they knew about downloading games (N-GAGE or otherwise), they knew about all sorts of stuff.

I was genuinely impressed.

They referenced other devices in their analogies. They reminisced over handsets of yesteryear when articulating their complaints.

They. Knew. Their. Stuff.

You and me, Terry? We’re the old men of tomorrow.
Our kids? What handsets will they be concerned about getting us?
We’re early adopters now. Our kids will be too. Their kids. And so on.

The normal mobile users of tomorrow will be using the products you and I use today.
You make valid points about Skype as a service. Skype is a different way of making a phone call, branded. Tell your Dad to make a phone call by pushing the Skype button, and he will. Tell him to make a call over Skype? He’ll look at you like you’re from Mars.

Similarly with other naming conventions/terminologies: Podcasts vs Radio Shows. Blogs vs Diaries.
And so on…

Of course we’re not expecting our folks to go out and start making VoIP calls tomorrow.
But that’s not the point.

I’m pretty damn sure that the big guns aren’t really concerned about the Daily Mail reading, Marmalade eating Normobs taking up their services. Of course, it’d be lovely if they did! But I doubt very much they EVER will. The Daily Mail will die out as new generations come forward with new ideas and thoughts. Challenging the way we think and the way we view the world.

I read recently on a blog in Clay Shirky’s Book “Here Comes Everybody” about a little girl who, on a recent trip to see some family members had, on arrival, taken one look at the television, screamed and then run behind it suddenly looking for something…
The reason?

She was looking for the mouse.
The girl in question had never seen a screen without one before.

These small changes in behaviour and expectancies of ‘the norm’ take generations to change. Sometimes things go faster, but often things move a lot slower.

There is a particularly fond day dream of mine, where all of us geeks are sitting round at dinner late into our 70s and there we are still moaning about the lack of X and how Y never really did turn up etc etc…

And our kids?

Well they’ll be doing their equivalent of blogging and moaning about the lack of parent-friendly services/devices on the Market I’m sure.

Cheers.

..

..

..

And as an afterthought, going back to that focus group for a second, maybe those kids in the room weren’t that savvy after all.

Maybe it was just that bloody device that made them get online and learn something.

Heh.

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Posted in Feature, Walking With Normobs, Whatley Wednesday | Comments

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