Archive for the ‘Mobile Presence’ Category

Facebook: The big cheese of the mobile industry?

Thursday, September 24th, 2009

Hiten Shah’s retweet of this comment from @sbergel really made me think. Here’s the tweet:

RT @sbergel: Two billion pieces of content shared on Facebook each week – http://bit.ly/15tCdQ

The link leads to this InsideFacebook blog post on recently revealed statistics from Facebook.

So there are two billion pieces of content shared on Facebook each week?

So that’s 8 billion items a month. Or 104 billion items a year. Or, with the aid of a calculator, just under 200,000 items shared per minute.

Sheeeeeeeeeeeet! (to quote Senator Clay Davis’s catch phrase from The Wire)

Facebook announced at Nokia World a few weeks ago that more than 65 million people are actively using their service via mobile device. And when they say ‘active’, they mean it. I can’t quite remember the specifics, but it wasn’t some namby pamby ‘logged in this year means active‘ rubbish. It was within the last 30 days or something like that.

Looking at Facebook’s published stats, I find it fascinating to consider what’s coming soon.

Here’s the mobile section:

# There are more than 65 million active users currently accessing Facebook through their mobile devices.
# People that use Facebook on their mobile devices are almost 50% more active on Facebook than non-mobile users.
# There are more than 180 mobile operators in 60 countries working to deploy and promote Facebook mobile products

What’s going to happen when those 180 mobile operators have actually delivered something?

Where would we be if, for example, Orange’s Motorola DEXT (or ‘Cliq’ in the States) along with their MotoBlur offering (which integrates Facebook directly into the main phone apps), becomes a category best seller?

That kind of future is rather exciting to behold. Where will we be when a full 30 million Britons login to Facebook via their mobile device every day?

Is that possible?

Could we, conceivably, get to that stage, any time soon? I wonder just how many Britons, just as an example, have got a mobile data plan? It’s still a *real* problem for your average consumer who’s still accustomed to the sad reality of 4-5 pounds per meg data pricing.

Facebook came along at the right time. It’s Facebook — way more than any other brand today — that’s galvanising the masses.

“What, you mean I can Facebook on this?” is oft commented when I’ve seen people evaluating handsets in shops. Indeed it’s a popular tactic, to include that as a ‘feature’ when you’re selling some of the more capable handsets.

The company’s efforts to either directly develop (or heavily assist) in the design of a dedicated application for as many device platforms as possible has certainly been useful.

If you thought the rather bollocks looking Facebook widget on the N97 and N97 Mini were a little limited, fear not. I briefly met the chap from Nokia who’s part of a team working with Facebook to integrate it properly (and one would hope, wholly) into the manufacturer’s handsets. The huge consumer draw for status updates and photo sharing is lifting millions out of ‘mobile poverty’. When new handset time comes round, I’m anecdotally seeing tons of normobs (“normal mobile users”) prioritising the feature of Facebook as a key buying decision.

What’s more exciting for me is that these consumers aren’t buying the ‘here’s a bollocks widget’. A lot — again anecdotally — that I’m meeting and interacting with, are specifically choosing their handsets based on how *good* the ‘Facebook stuff’ is on them. Witness, for example, that rather brilliantly integrated Facebook for Blackberry app. There’s many a twenty-something female normob walking about the city of London now, sporting a new Bold or a Curve with Facebook continually on in the background.

This is exciting, very exciting. Because Facebook is showing the way for the consumer. What’ll be really, really interesting is if they make good on the rumours, the conjecture, the potential that many have been talking about for some time — a Facebook mobile platform and framework for applications (and services). You only have to look at what they’ve done with their latest iPhone App — have you seen the second screen ready for an array of Facebook-deployed mobile applications?

We shall see.

In the meantime I’m delighted by the fact that new mobile users, having got hold of their new Blackberry or their new [whatever handset] principally for the purposes of Facebook are, naturally, looking at other applications and services that might be interesting. Since they’ve dealt with the billing/data/worry nightmare that may well have kept them from experimenting in the past, I’d hope that the trickle-down effect will continue to grow and grow. So that once you’ve done your 15 minutes of Facebooking, you might want to go and download a mobile audiobook via GoSpoken or even book a flight, hotel or hire a car with ShopQwik (who, by the way, is doing a roaring trade on flights at the moment).

It’s all good. Nice work Facebook. More of the same, please!

Stop everything and have a look at Microsoft’s Courier Tablet

Wednesday, September 23rd, 2009

Stop everything you’re doing and fly over to this page at Gizmodo. They have a seriously smart video of the (apparently new) Microsoft Courier tablet.

They report that it’s a real device and it’s in the ‘late stage’ prototype.

If it’s anywhere near accurate — and if it works *like* they show in the video, then it’s going to really change the marketplace.

Bring it on!

SpinVox: If ever a company was more in need of James Whatley

Thursday, July 23rd, 2009

Have a look at the terse, direct statement issued by SpinVox in reaction to today’s BBC news story.

It includes no names. No ‘hello, it’s Daniel/Christian/Somebody here’. No personality whatseover.

Perhaps, then, their direct and officious statement underlines the unimaginable panic going on at their Marlow HQ?

Whither the friendliness, the approachable hi-ya, the ‘listen, it’s not like that?’

Indeed, the SLOW response out of Marlow today (it took them until 3.33pm to publish their statement) is perhaps a story in itself. There’s been nothing public out of the company at all before then.

For your average FTSE, that slow, measured strategy is perfectly fine — but from uber-fast-connected-social-media-SpinVox? Disappointing and strange.

This is the day you need James Whatley (their social media chap). So integral is Mr Whatley that the SpinVox statement is actually published on the company’s blog, bearing his name and contact details.

THIS is when you needed James to be right there, laptop burning, showing attention to the legions of interested parties across multiple social media channels. James is smart enough to avoid getting drawn into conversations without having appropriate authority — but he could have at least kept us in the Twitter-sphere (and many of the mobile industry A-list) updated with holding comments. I’m willing to bet he’d have been posting half hour messages along the lines of ‘Official response at 3.30pm folks, standby, all is good’.

That approach would have kept a lot of people from speculating — myself included.

Why?

Because we all know the chap. Because he’s invested time, effort and money (SpinVox’s cash as well as his own) in ensuring that we know him, his relaxed, friendly, confident style. A few words from him — so we knew he was ‘on it’ and ‘dealing with it’ — would have sent us back to our desks to look at The Onion until 3.30pm.

James would have ensured that the SpinVox statement came from a named individual; that there was plenty of notice via Twitter; that inaccurate statements being published all over the social web would have been tagged with a ‘er, not quite — standby for our official response’ immediately.

It just so happens that James is away this week — something that’s terribly unfortunate for SpinVox. I’ve always got the impression that James has been the moderating influence at the company — opening them up — forcibly — to using the new social mediums, assuring and advising as necessary. James knows how to do this because he knows so many of the people — directly — who’re covering the issue.

It’s typical that he’s somewhere in America at the moment just when they could really, really have used his skills.

Meanwhile let’s see how things go over this evening and tomorrow.

My brief advice to SpinVox: Get personal, get in-depth, get multiple film-crews in to the company TODAY, get your agenda up and out over all the social media channels pronto.

Gmail lets you put your current location on your email footer

Thursday, February 12th, 2009

So this is a rather nifty addition, isn’t it? If you’re like to really wind up the people you’re emailing (or, hugely annoy your boss), you can have Google automatically do a lookup on your current IP location and stick that in your footer.

It’s only for Gmail at the moment. That’s Gmail on the desktop. I doubt it works for mobile… although that would be an interesting experiment to try out.

Although I wonder at what point will it become highly unnecessary for anyone to actually tell you where they are. You’ll just know. It’ll be built straight into your mobile messaging console in the future. Right?

Sort of.

Maybe in about 100 years…

More details from the Gmail Blog here.

Latitude: Google’s Trojan Horse (or, Why Who’s Nearby Is Not A Business)

Friday, February 6th, 2009

Andrew is the affable and uber-smart chap behind location based services company, Rummble. The service is described on the site frontpage thus:

The easiest way to find people and places nearby that you will like. A Rummble can be any place – restaurant, shop, photo opportunity, a favourite walk.

And you must definitely download the Rummble iPhone application. Find it in the App Store.

What, then, does Andrew think about Google’s latest Latitude addition to Google Maps? Well I strongly encourage you to get a cup of coffee, sit back and read this piece below. If you’re running a service with the words ‘mobile’, ’social’ and ‘network’ in it, I think Andrew’s perspective will be hugely relevant.

Over to Andrew:

- – - – -

For the last 3 years now I’ve been crowing at conferences that “Who’s nearby” is not a business. I drew this conclusion from running playtxt, Europe’s first location-based mobile social network.

It started in 2002 and we had an Alpha launch in 2003. It was ridiculously early to market. Back in 2002 most normal people (i.e. those for whom a “tweet” today is still something only birds do) did not know what a social network was, let alone a mobile location-based social network. Thanks to MySpace, Facebook and the inevitable march of technology, even my own mother is now aware of social networking, SMS and GPS.

By 2005 Google had bought our main competitor Dodgeball and although the mobile operators were still charging for Cell ID lookups (ludicrously, they are STILL trying to!) I already believed it was only a matter of time before location became a commodity. It would too easy to do for start-ups to do and even easier for others such as Facebook, which was on its ascent.

I decided that “who’s nearby?” was never going to create a multi-million pound business and I made three predictions, some which are still relevant today:

* GPS will be in every phone as cameras were then becoming. (GPS chipsets are extremely cheap, power consumption is becoming lower, processing power higher and Galileo is on the horizon -literally, haha).
* One of the gorillas (Google, Yahoo et al) will release a free Cell ID/Location API. (Google have and its excellent).
* “Who’s nearby” will also become a commodity

For the last 2 years I’ve been telling any start-up which is building its own Cell ID database, that it must be mad. I see no business model. Google about as likely to charge for Cell ID lookup as it is for its maps API; and that likelihood is slim.

There was (and is) money to be made with tracking and Cell ID technology, but both industries begin with “S” and neither spell the world “Social”. Instead, it is Security (child tracking, staff tracking) and of course Sex (proximity dating, adult services); infact any vertical where a premium can be demanded – we know that fear and shagging both command strong emotions which can result in a buying decision. Wondering “Where are my friends?” does not; unless of course you’re intensely paranoid or have VERY accommodating friends.

There is no mobile internet: there is only the internet.

This has been my other crusade for the last 2 years; and this is probably what Google believes too. What I mean is, that fix-line world-wide-web access is the black & white TV of the internet. Amazing in itself, but without the full functionality of what we recognise as “television” today.

Location, portability and the need for personalisation (a mobile being such a small, personal device) are the three missing dwarfs which give us our Seven Dwarfs of the modern internet. (The first four were IMHO: the web browser as user interface, freedom to publish without government or minority corporate control, always-on fixed cost access, and broadband bandwidth; Snow White being the internet itself).

So in the near future (3-5years?) no one will talk of the “mobile” internet but simply, the internet. You will have an iphonesque device (in size & looks if not in O/S ;-) which you take home and plug into your 24″ screen and keyboard …we’ve still a decade to go before we type goodbye to Mr Qwerty and say hello to HAL.

Be under no delusion, Latitude is Googles Trojan horse into the social networking space.

After Googles purchase of Dodgeball it was clear they had every intention to roll out a service such as Latitude and they are perfectly positioned to do so.

Almost by-passing online social networking entirely (aside from Orkut which only took hold in Brazil) I believe Google will pursue a wide-reaching mobile social play. Google will build up a critical mass of users on Latitude; and they will join because:

* It is Google (so its trustworthy; yes still)
* It’s easy to use – simple UI and simple privacy model: Automatic, Manual or Hide your location (or as I prefer: Honest, Lie or Paranoia)
* It has reach (27 countries at launch, lots of handsets, no GPS required)
* It’s free

They will then likely launch an API (in the process solving some of the standardisation and interconnectivity problems – possibly using the new OAuth hybrid or equivalent) but also roll out other functionality enhancements. Although the latter may take longer than you think.

Latitude has lots wrong with it too e.g. Gmail import only (where is XFN Social Graph import or device address book comparison?) status update is crying out for Twitter integration and a hook into FireEagle (with which Latitude does not compete, yet) would all be very welcome (the last two are unlikely for political reasons but would be a fantastic nod to the open ecosystem) and don’t forget part of Latitude’s beauty is its simplicity; and Google have time on their side.

Many of us have been waiting for location-based services to come of age for YEARS! but in reality we’re still in the early adopter curve. In fact, I’d go even further than that. At BeingDigital in 2008 I stated on stage to a deluge of ridicule, that Social Networking wasn’t yet main stream. The laughing continued until I asked how many parents AND siblings of delegates had email? The answer was predictable: virtually everyone. Then I asked how many parents and siblings were also on a social network; over 75% of the hands dropped.

150 million people on Facebook is a lot, but 3.2 billion people have mobile phones: that’s a lot more. Email is mainstream, social networking is still maturing. Eventually it will of course become part of everything we do “online” rather than be a destination, with your social graph becoming portable and also actually owned by you, not FaceSpace.

So what does this all mean?

1) Location is already commodity AND your friends location will become a commodity. Any service will be able to plug in and use this data (with the right permissions). Its already happening – checkout Yahoo’s FireEagle which is an aggregator of location between services.

2) If you’re a start-up building LBS, Cell ID, friends nearby services, or anything else which is being commoditised as we speak, see above. Loopt; west coast startup run by a bright 24 year old entreprenuer – nice guy, flawed business plan. $13million+ in funding, nudging just 1 million users after 3 years with low engagement metrics. Differentiator? There isn’t one. Case closed, game over.

3) If you’re running anything with the words “mobile social network” in the title, lock yourself in a room with your team and work out how you’re going to save your business. That means innovate. Mobile is not a differentiator, its an inevitability.

At Le Web 07 I met with Christian, Founder of Skout. He had built a cool location based mobile social network (LoMoSoSo anyone?). By Q1 2008 when I met him in San Francisco, he’d already realised that competition was fierce and the concept was flawed — and that was before the gorillas had waded in. I implored him to change strategy (something which in fact he’d already started doing). He chose dating. It’s a smart move. Dating generates money-and lots of it. Proximity dating, or in fact “mobile dating” in general has never been done really well (even Mr Arrington agrees).

As a LBS start-up, you need to think about adding distinctive value for users; differentiating on location is an oxymoron. I know some of you are making money, some of the pure play mobile social networks are even profitable – great. But there’s an iceberg ahead and it may be bigger than it looks: just ask Captain Edward John Smith.

The future is relevance; the context of not only where I am but what I’m doing, who I am, where I will be. In summary: It’s about the data, stupid.

And that will be what I write about in my next post.

- – - – -

And I for one, Andrew, am very much looking forward to your next post. Thank you for taking the time.

Get Andrew on Twitter: @andrewjscott.

eBuddy – mjelly mobile 2.0 service of the week

Friday, January 16th, 2009

Hi its James from mjelly here at Mobile Industry Review with another “Mobile 2.0 Service of the Week”.  This time we’re going to take a look at ebuddy – which might be the next big European startup success story to follow in the footsteps of Skype and Last.fm.  I spoke with the CEO Jan-Joost Rueb earlier this week and he filled me in on the latest and greatest on their absolutely stunning user metrics and some interesting stuff about how powerful mobile is becoming as a platform relative to the PC-web.

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What is it

eBuddy lets you log into your IM networks like AIM, Googletalk, MSN Messenger and ICQ as well as the Facebook and Myspace social network chat systems from a single account.  The service also integrates with mobile photo-sharing.

Initially the service was based on a PC web messenger but was extended to mobile with the launch of the Mobile Messenger Java app and a mobile web site Lite Messenger which is optimized for XHTML mobile browsers as well as the iphone, ipod Touch and Sony PSP.

eBuddy is truly international with support for 37 languages and offices in Amsterdam, London and San Fransisco.  The company has raised two rounds of funding, Series A (5m euro) from Lowland Capital Partners, and Series B (6.5m euro) from Prime Technology Ventures.

The mobile IM space is really hotting up and eBuddy faces a range of international competitors which we have previously covered here at Mobile Industry Review like Nimbuzz, Mig33 and Heysan as well as some strong local players such as Mxit in South Africa.  However, as the CEO Jan-Joost points out, ebuddy is the one to beat in this space with really massive traction – here are the latest numbers:

- 11m downloads of the ebuddy mobile application, growing at the rate of 1m downloads per month
- average user logs in 30 times per month
- 3m monthly uniques on mobile, growing at CAGR 195% (2004 to 2008)
- processed 45bn messages in 2008

eBuddy was founded in 2003, in the depths of the dot com nuclear winter, at a time when people were writing off mobile internet as a failure – so its a great success story for these difficult times!

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Why is it interesting?

As a converged service working across online and mobile eBuddy offers an interesting case study of the relationship between the two platforms as mobile gets stronger and stronger.

In some markets, such as Indonesia, eBuddy’s mobile traffic is 2-3 times its web traffic, providing more evidence to support the view that mobile is going to be the primary online access channel on a global basis. eBuddy is also finding that they are able to build a web brand and web traffic as a result of their presence in mobile – this is the inverse of the way things normally work e.g. facebook mobile building off the strength of the PC site.

Whilst eBuddy haven’t started monetising their mobile traffic yet there is clearly a massive opportunity both from mobile advertising and from user-payments – Jan-Joost mentioned a Chinese IM player called QQ which is already generating $700m p.a. in mobile payments revenue in addition to $300m in advertising.  There are other examples such as Mobile Gametown in Japan which have also successfully proved this model.  With many online web 2.0 sites struggling to build revenue streams it could be services with a big presence in mobile like ebuddy that prove to be more commercially attractive.

The other thing to note about eBuddy is that they are one of the first mobile services to really get viral effects working on a massive scale in mobile.  Historically, mobile services have had to invest in high cost customer acquisition through carriage on operator portal decks or off-net advertising.  With eBuddy, every time someone logs into an IM network using the system their status is changed to show that they are using the service – which has amplified the word of mouth effects of a great service.  As a result, the huge traction that ebuddy enjoys has been achieved with fairly limited marketing spend.

What this all adds up to is a European start-up in the mobile space that could well achieve a major exit in the near future.  ebuddy would be a great fit for an international telecoms company, handset vendor or one of the major online players so watch this space…

You can download ebuddy and ebuddy Lite on mjelly, which is a directory of mobile applications and other stuff.

The Power of Media Technology

Wednesday, January 7th, 2009

I’m going to avoid delving into the politics of it, but over the past twelve days there has been a reoccurring story in our headlines; the Israel/Gaza issue. It’s one that has sparked outcry, and one that shouldn’t have happened.

However, I was watching the news the other day, I think it was CNN or Sky or something, and I was half-heartedly listening; and suddenly something occurred to me about what I was seeing. The old usual reports of a foreign reporter standing with bullet-proof jacket, and some Army guys standing around them are slowly withering away…

And why is that?

Technology!

It was fascinating what it was that I saw, a man had been able to get in touch with a child over in Gaza over the internet, and was having a webcam conversation with them; and through this conversation came a live-feed, and first hand account of what is happening, without the need of invasive, and sometimes misleading (or dare I say biased) news reporters merely saying what they see.

Now this has all come about because of mobile telecommunications, and it’s only ever going to improve with better telecommunications.

What made me smile, and what made me happy is to think with the power of what this industry does, and what some other industries provide, we as a global population may some day have enough power to really create our own media – say a full scale “YouTube Revolution”.

Imagine that! And it all being down to a bit of technology.

Even more amazing than a Media Revolution, would be providing people like those in Gaza with no way to voice what it is that is happening in Gaza, with no means of communicating with the rest of the world what is happening; would be to be able to have an even better communication where civilians caught up in Political affairs such as this, can really communicate to the outside world what it is that needs to be done; and for us to be able to offer hope back to them.

And it’s things like the $100 laptop, working to improve efficiency and output of global communications, and developing new and exciting technology which can achieve this.

What’s more, is that it doesn’t have to end there. On Skype already you’ll see quite a few people trying to find ways to learn new languages via the internet, and others happily teaching in order to learn themselves. Well, why couldn’t that happen more?

“International Online Classrooms” -  I can see it now; the students would be embracing whatever technology they can get their hands on, be it the latest high-speed connectivity handheld phone, or an ultra-powerful Notebook with high-speed wireless internet, and maybe the odd person or two on their desktop… But it could happen, and there is no reason why it shouldn’t!

Maybe I am being am being tad optimistic, but I don’t like starting a new year with pessimism. But I’m also a realist by heart and by nature; I seldom overindulge in beliefs of the impossible, and I don’t believe anything that I have mentioned is impossible; and I’m pretty sure that there are more people out there could find even more better and plausible ideas than mine.

Well, a lot can change in a year, so let’s see what happens!

Samantha.
Samantha@mobileindustryreview.com

Two Weeks and Nothing?

Wednesday, December 17th, 2008

I’ve been away for a week (because I moved house); and it’s all been a bit hectic! Unfortunately I didn’t have the internet for about two weeks, and thus I’ve been cut out of the online world of MIR.

So when I got my connection back some time late last week, I was mildly hoping to see something massively interesting to inspire me to write about; some major piece of news – I mean it’s nearly Christmas after all – or just something that might catch my eye.

Now even on my trawl across the internet in search of mobile news, and the latest goings-on in this brilliant segment of society and business I was expecting something.

Did I?
No.

Am I happy?
No.

You see, even I, a relatively technological “young” person/student, who has a keen interest in the world around me, and with Christmas looming just around the corner, just something eh?

Well, apparently not.

Now maybe some good news, and/or surprises are waiting around the corner for the New Year; or maybe something spectacular will happen in the after-Christmas sales. Needless to say though, I was expecting some major news about something; a big price cut, or some other form of attempt to gain more consumer interest in this very dismal financial situation.

I know I’ve said numerous times now about the lack of real spark at the moment, and the generally poor attempts at gaining custom; and although nothing major, I’m quite amazed at how little I’ve read about anything enticing me – as a probable and likely customer – to go and spend money.

Maybe I’m wrong in my presumptions that the mobile market is avoiding the “Credit Crunch” and that when I walked down my high street the other day, Phones4U, CPW, O2, Three, and the numerous other shops which hoard the high street were meant to be relatively empty on a busy Thursday leading up to Christmas?

Hmm…

Well, I’ll try not to be so pessimistic, and I will believe that someone somewhere is planning something out to ensure that the mobile industry remains in-tact.


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