Rupert over at The Telegraph has the details.
Very, very interesting.
I’ll post some thoughts on this shortly.
I'm back with version 3.0 of Mobile Industry Review!Rupert over at The Telegraph has the details.
Very, very interesting.
I’ll post some thoughts on this shortly.
Poor old Orange. They didn’t get the Palm Pre. And I think they really could have done with it. Neither did Vodafone but it’s not as if they need it, do they?
o2 — usually connected with the iPhone when you’re talking about the UK, is now set to become the official Palm Pre exclusive operator, reports New Media Age.
But not until Christmas.
Even though the Pre is due to hit the United States in 14 days, the British Pre fans are going to have to wait another 6 months. Sorry.
What an arse? ![]()
The solution? Fly to San Francisco and pick one up… if you’ve got a spare few thousand dollars.
Well then. What a total waste of time that was. If you recall, I recently wrote that it was high time I visited a Vodafone shop.
I’ve got five lines on the account, all at crazy price plan levels. I don’t know which-is-which, apart from my main number. And Vodafone UK’s online account management is so dire that I decided I’d go into a shop and sort it out.
I liked the idea of perusing my account screen with the helpful Vodafone sales chaps. I didn’t like the idea of phoning up customer service because I couldn’t easily visualise the accounts. I figured it would take 3 times as long to go through the changes I needed to make via voice. I didn’t want to wind up the customer services agent and I reckoned, if I picked a Vodafone shop in London when they were reasonably empty, I could spend 10 minutes sorting things out in person.
That’s the beauty of Vodafone. It’s all connected. Setting aside the fact you can’t really *do* much with your online account management (i.e. change price plans — I always get errors), I liked the fact I could walk into any Vodafone shop, the length and breadth of the United Kingdom, and be able to discuss my account within seconds. It’s all so smart. All so connected.
Phone up and they can help you. Walk into any store and they can call up your account there and then and woosh, you can walk out with a new handset if you like. All you need to do is confirm your primary phone number, name/address or show some ID and bish, bash, bosh, you’re done.
It may not sound *that* amazing, but remember o2 stores can’t help you unless you can remember your account number. You literally have to stand in the shop phoning o2 customer service to retrieve your account number, THEN the chaps can help you.
And 3… don’t get me started on 3. They’re better now, but they used to be completely 100% unable to service existing customers. It was a dire experience if you were already a customer. You’d walk in, hoping to upgrade, then be told to phone customer service and do the deal via phone because their systems weren’t setup. Thankfully they’ve rectified that.
But something strange has happened to Vodafone recently, if today’s experience is accurate across the whole store network.
I walked into the Oxford Street (near Soho) branch this evening. They weren’t too busy and I was approached by a helpful chap within seconds.
“I’d like to make some changes to my price plans,” I said, “And possibly upgrade one of the lines — I’ve got five on my account.”
The chap did a ‘let me stop you there look’ before telling me, “Sorry sir, I’m afraid you have to call up for that.”
I looked at him.
In fact my look said: “YOU WHAT?”
“Yes,” he continued, “If we do it in-store, you’ll have to add an extra 6 months to your contract if you change price plans?”
I looked at him again.
You what?
“Er, well, can you tell me if any of my accounts are free of contract yet?” I asked, crestfallen.
“Sure!” he snapped with efficient politeness.
We headed to the back of the shop. I gave him my details. Within seconds he was telling me that one of my 12-month lines was out of contract.
“You can get a G2 for £90 on an 18-month contract,” he said.
Riight, I said, considering the 600 a month I’m spending. That’s a whopping 7,200 pounds a year. If you assume a G2 costs an arbitrary £400, I could buy 18 of them a year for what I’m blowing with Vodafone.
He came up with another option, “Or, if you’d like a 24-month contract on that line, the G2 would be just £5?”
Right.
I saw the manager — or a ’suit’ was standing nearby so I thought I’d try out the entrepreneurialism.
“So I’m spending at least 600 a month with you,” I prompted.
My sales guy looked at my recent bills.
“Er, yeah,” he said.
I glanced in the direction of the manager, standing next to him not paying any attention.
“So, you can’t change my price plans here…”
- “No sir,” he interrupted again, “You have to phone 191 [Customer Services]. Unless you’re upgrading, we can’t help [smile].”
“And despite the fact I’m paying 600 a month, you can’t just give me a G2, you need to charge me five pounds?”
“As I said,” he replied patiently, “You do need to talk to customer services.”
Right.
So it’s cookie-cutter time.
I’m exactly the same as someone paying Vodafone £15 per month. In fact given the amount of attention my brother gets on a month-to-month £25 contract (he’s getting how-are-you-doing-sir calls each month urging him to upgrade to a contract with special terms), I think he’s getting a better service level.
What’s the point of a branch network if you can’t service me and my £7,200 expenditure.
And at what point do I sit back and think seven grand is just a stupid, stupid amount to be paying.
That amount is a reflection of my relationship with Vodafone. I was hugely delighted. I didn’t mind the expenditure. It is certainly a business expense for the company — indeed, the Bold, the Dell Mini laptop, those weren’t entirely necessary for me personally but they were super-necessary for the business, to make sure I could deliver decent reviews and competent reporting.
But now, well, I think I could get by on £20-30 per month. Give me 600 minutes, unlimited texts and ‘unlimited’ data and you know what, that’ll work.
And it just takes one experience to really change your perspective.
What the hell am I doing paying them that amount of cash?
Well, obviously, I was going into their shop to reduce that down — to remove and reduce the unnecessary 65, 80, 90 and 45 (or whatever) price plans that I’ve got running. Throw in some unnecessary (but previously useful) Blackberry service plans on a few of the lines. It all adds up. Plus VAT. Add in a bit of international roaming and before you know it, you’re at 600 quid.
Deary me.
It used to be blowing this kind of money on an operator, you’d be sent phones, devices, whatever in order to keep your head in the sand so that you didn’t actually do anything. Indeed if Vodafone had called me last week and offered me a G2 for free, along with something else, and something else… you know, ‘goodies’, I’d have reacted emotionally: Yes please and er, don’t worry about those price plan changes. That’d have been worth the cash to me. I understand the commercial realities that the operator has to face. But I also recognise that I’ve been giving them a heckuvalot of business and… well… it’s the age old customer issue isn’t it? I now think I’m paying a lot, lot more than I need to be and can’t see a reason to continue.
Tomorrow, Vodafone Customer Services and I have a date. A rather boring and extensive date where we go through each account in sequence and reduce them down to their (roughly) 15 quid/month minimums. And I need to cancel that 12-month one that’s already expired.
Like many of the UK’s contracted mobile customers, I’ll take note of the contract expiry dates on each line and start clock-watching.
I’ve just come back from a brilliant event produced by AdMob. They’ve recently launched a new offering for developers — The AdMob Download Exchange. The concept being that you can trade traffic on your iPhone App with other developers — like a Link Exchange — to promote your applications. Here’s a quick graphic to illustrate:

Of course AdMob are also hugely active in the application monetisation space with well over 1,000 iPhone applications carrying AdMob inventory. What’s good to know is that in many cases, AdMob is writing cheques (or ‘checks’) in excess of $10k+ to a lot of developers. (Indeed, some of the more popular apps are knocking back hundreds of thousands in AdMob revenue.)
So this evening’s event was both an introduction to AdMob’s iPhone related services, a panel discussion on the hot topic du jour (iPhone App Discoverability) as well as the opportunity for developers to network with each other.
The panel featured the following luminaries:
Mike Kerns, CEO, Citizen Sports (Sportacular)
Jonathan Zweig, CEO, Jirbo / Epic Tilt (ESPN Cameraman, many others)
Ben Lewis, Founder, TapJoy
Alan Wells, Zynga
Here’s a pic:
The always reliable and informed Richard Wong (far right in the blue shirt), General Partner of Accel Partners was moderator. If, by the way, you’ve come up with a genius mobile service, you should be talking with Richard. Right now. They’re hunting.
My evening began on the boulevards of San Mateo — a rather picturesque series of boutique shops and pizza restaurants (I think I walked by about 10 pizza outlets on the walk from the station). I used the always reliable Google Maps on my N95 8GB to navigate the 10 minute walk from station to venue. (In a show of solidarity I thought I should bring my UK iPhone to the event — but in an uncharacteristic effort to avoid being nailed for £7/meg in data from o2 UK, I’ve had it set to Airplane mode, so I’ve been using my TMO USA sim in my N95.)
I arrived about 15 minutes early so the Benjamin Franklin Hotel wasn’t quite ready. I spotted a chap standing outside with his iPhone and I theorised he might well be one of the 150 developers attending the event. I struck up a conversation. Turns out that the chap — Steffen Frost has been working with iPhone app development since May 2007. He came up with the concept 1st of May 2007 and had $100k+ seed funding within two weeks. Nice. His product? Carticipate. They’ve basically fixed car-trip-sharing by iPhone.
Here’s a pic I snapped of Steffen:

“Show me!” I said as he described the concept. Within seconds he was showing the functions. You can browse the trips already being made in your area and ask to ride-share. Or if you’re heading somewhere yourself, you can advertise your trip and see if anyone else wants to join you. Smart. They’ve had some substantial interest from a lot of big companies wanting to sanitise their employee commuting traffic (amongst other applications).
“What’s your next platform?” I asked Steffen, “After iPhone?”
“Android,” he replied. “How about Nokia?” I asked.
“Yeah, well…”
Suffice to say he was severely unimpressed by the current Nokia offering.
That wasn’t a unique viewpoint. I’ll come to that later.
The venue opened a few minutes later so Steffen and I popped in. Jeff from 148apps, (the iPhone review site) had written his Twitter ID on his label — so I promptly copied and began marching around the room thrusting my hand out and asking questions left, right and centre.
Goodness me it’s iPhone, iPhone, iPhone. Obviously this was an iPhone developer meetup — but I was fascinated to see how insular, how wholly-iPhone the development community is here in Silicon Valley.
“What’s your next platform?” I asked another developer.
“Er… probably Android,” he replied, after a bit of thought.
“Right… and, after that?” I prompted.
“Well,…” he replied, the conversation trailing off to the point that we both stood there in silence for a few seconds.
I remembered myself and spluttered out “Blackberry?”
“Well…” he replied again. A nice way of saying no.
Ok.
“What about Ovi?” I asked. Hopeful. I was expecting either a venomous “GET OUT” or a knowing nod.
“Ovi? What’s that?” he looked at me confused.
“Er, the Nokia offering — their app store?”
He and his two colleagues who’d now joined us looked horrified. As though I’d taken their iPhone and nailed it to the wall.
“Nohhhkeeaaaa?” They asked. I’m sure their minds were drifting to the $29.99 bollocks-handsets they see on display in the mobile operator stores. The rubbish ones — the glorified mobile telephones complete with alarm clocks. (Think the Nokia 2100 series).
“Er LIKE NO,” said the chap’s colleague, as the other two nodded vigorously.
Interesting!
I thought I’d try out a killer stat on them.
“So 17m iPhones on the planet — Nokia reckons they’ll have the Ovi Store on 400m handsets by the end of 2010.” (I was paraphrasing — this is more or less accurate.)
Blank looks.
Nobody cares.
It’s a fascinating experience walking amongst these developers. They’re the cream of the cream. They’re the Stanford drop-outs (or not - “I did my first and second degrees at Stanford” said one chap”). They’re conditioned by the Silicon Valley mentality to think big, BIG BIG. This is where the innovation is. It’s easy to see why the Valley is the centre of everything.
At least it’s the centre of iPhone development.
There’s only so much you can do when you’re sat in a dark office in London waiting for the ‘your app has been accepted’ email from Apple. Compare that to one panelist’s throwaway comment, “We’re really tight with the Apple guys.”
And tight is good. Tight is the way ahead. Almost every chap I met has a friend-of-a-friend who works at Apple. Or knows a ‘guy’ at Google. Or whose dorm mate knocked out a $10k/day Chess app for the iPhone.
As I walked around the venue, I bumped into Omar, AdMob’s founder. I’m still ridiculously embarrassed — I haven’t got over sitting next to Omar in a dinner in San Francisco last September and asking him ‘what he did at AdMob’ only to find out he was the founder. OH THAT OMAR!
I found Omar in good spirits. He was on his way up to commence proceedings. It says a lot when the CEO and founder of AdMob took the time to pop along and introduce the event. He outlined his company’s commitment to mobile developers and platforms such as the iPhone before swiftly handing over to colleague Mike for a quick AdMob FAQ, namely:
Q: Can I monetise my app with AdMob?
A: Yes. Lots of people are already (1,000+ apps using AdMob).
Q: How much money can I make?
A: It’s very dependent on the application and it’s use case, but, for the sake of argument, assume $0.15 net revenue per customer.
The audience sat in silence, gobbling up the information as Mike delivered it. It was very smart to give some basic revenue examples. Some apps are clearly making a heck of a lot more than $0.15 per customer, but if you’re looking for a ready reckoner of what you might be able to achieve, having this information is really valuable.
Next? The panel. It would be fair to represent the panel as iPhone Developer Rockstars. They’re operating in the mythical space of more or less continual Top-50 App Store billing. As I sat taking in the panel debate I was mentally calculating just how many application downloads the four guys accounted for. If you’re looking for confirmation of rockstar status, witness this panelist quote:
“We worked out the other day that one of our applications has been played by our users for 2,000 man years so far,”
Shit.
Moderator Richard Wong did a super job of asking a series of pertinent questions to the panel around the issue of application discovery. Once you’ve got your app accepted, do you blow a load of money (on, for example, AdMob) to get your app discovered on the launch day? Or do you play a longer game? Can you really monetise with ads? (Yes).
One point I really liked was, I think, made by Ben Lewis of TapJoy. He explained that customers had emailed in saying they were finding it difficult getting above level 30 in one of their games. So they responded by making levels 30-40 easier. In doing so, they found that their ad-impressions flew off the charts. If you’re displaying ads at the end of levels, it makes sense to ensure that the majority of users can progress to an array of levels.
Panelist Ben caused me to rethink my stance on Apple’s micropayments. if you recall, Apple’s next OS version, 3.0, introduces the capacity to extract micropayments from consumers using your applications. Ben commented that whilst a 30% revenue share for the hosting of the App Store, credit card processing and so on was fair enough, taking the exact same share for micropayments ‘just wasn’t cricket’, as we say in Britain. The point being that Apple aren’t doing any more work, other than the transaction processing.
Now to the good stuff.
For months — possibly even years — I’ve been banging on about the iPhone platform finally unlocking the opportunity for developers. Not everyone has been agreeing with me. Indeed quite a few purists in Europe have continued to assert the apparent superiority of the Symbian/Nokia platform for development. And whilst there’s certainly an argument to be had there, it’s — fundamentally — all about money. And there’s a reason Silicon Valley is going nuts for mobile. (Where ‘mobile’ equals ‘iPhone’). It’s the 800 million iPhone downloads, 70% of which are revenue generating. It’s the fact that you can, theoretically, become a millionaire overnight by developing a successful iPhone application, even though there are only 17m iPhones in existence.
So having been a diehard make-it-easy-for-developers chap, it was rather exciting to be surrounded by a few hundred of the Valley’s iPhone geniuses.
Panel questions arrived. I’d already been mentally willing Richard to pick me when he eventually opened the panel up to audience questions.
“Right, any quest..” he began. I shot up my hand.
“Ewan!” he said.
“Hi, I’d like to ask you about…”
I was getting stuck in.
“Wait a moment Ewan, introduce yourself for the audience,” prompted Richard.
Ah. Yes.
I couldn’t wait to ask my question.
“Given that Nokia expects to have their Ovi store on 400m handsets by the end of 2010, are you looking to develop for that platform?”
The moment I mentioned ‘Nokia’ I could feel the audience bristle.
One of the chaps on the panel looked at me — that ‘what the fluck’ look.
“Er, no,” he said.
He passed the microphone.
“No,” said the next chap.
“Er, we’re thinking about it,” said another.
“Errrr NO,” said the next.
Geez.
I felt like a pariah as the panel began to dissect their reasoning. The path to cash is unclear. It’s a massively fragmented handset population. It’s not centrally controlled and beautiful like the App Store. The Ovi Store doesn’t appear to be that ‘easy’ to work with. The capabilities of the development platform are unknown (at least within the Valley)… and so on.
Judging by the response of the audience and the other developers I spoke to after the panel, the ambivalence to Nokia’s Ovi offering — and the offerings of the other manufacturers — is echoed across the Valley.
Blackberry was mentioned once or twice. Surprising, given the amount of Blackberries in use across the States. But when you consider that a whopping amount of devices are corporate devices that are locked to prevent downloads — and that Blackberry App World isn’t pre-installed as yet — you can see why it’s getting little attention from this community.
Another surprise was the lack of Windows Marketplace discussion. Yes this was an iPhone developer meetup but you’d expect — or at least I expected — most developers to be reasonably platform agnostic or at least looking at other possibilities. Out of the 150 developers there, a show of hands revealed only one chap who had worked on the Windows platform.
This will change. Effort is driven by monetisation. If Ovi, Blackberry and Windows Mobile deliver on their promise, I’m sure the majority will give them the time of day. But right now it’s iPhone, iPhone, iPhone and I don’t blame them.

Finally, the benefits of being an o2 customer are becoming clear!
If you’d like to go to one of Michael Jackson’s strictly limited (until next time) concerts at the o2 Dome, then this morning was D-Day for you.
Priority tickets were available from 7am this morning to o2 customers.
I still don’t really see the connection between being an o2 customer and getting these sorts of offers. It’s certainly cool. But is it going to make me switch operator?
Maybe. I wonder.
At 721, Mr Data Centre himself, Steve O’Donnell of The Hot Aisle, logged on to the o2 Blueroom site and found it unavailable. Finding business critical servers offline or overloaded is like a red rag to a bull for Steve. He was not impressed.
I haven’t managed to find out if he’s secured any tickets yet though.
As for me, well I always enjoyed the spectacle of a Michael Jackson concert.
If o2 keeps on bringing superstar acts to the Dome and continues to create priority offerings, I can see some Vodafone, T-Mobile and Orange customers beginning to weaken…
If you’d like to snag some tickets — make sure you’re on o2 — or go and get an o2 sim this morning — you can do so at http://www.o2blueroom.co.uk/
.
I do like the sound of an ‘o2 Angel’, by the way:
O2 angels
Look out for our angels. They’ll give you instant upgrades and tell you about the perks you can get if you’re on O2. They’ll even take your picture for our blueroom gallery.
O2 UK has unveiled it’s new family oriented Joggler device, a 7″ touchscreen photo frame based on Openpeak’s OpenFrame platform and I jogged along to take a first look.
The screen on the Joggler is incredibly bright and crisp and the device itself feels very solid and well-made with a fixed sturdy stand on the back. Also on the back of the unit is a power socket (No batteries here, this is a wired device), an ethernet port and an audio out jack. On the side is a USB socket and on top is an LED but I didn’t see any applications taking advantage of this. Inside the device is powered by an Intel Atom processor, has WiFi connectivity and runs an O2 branded version of the OpenFrame software (which appears to be based on Ubuntu linux with hacking opportunities aplenty!).
Overall I found the Joggler to be a bit of a disappointment. I’m familiar with the OpenFrame platform this is based on and was expecting to find the same Flickr, YouTube and RSS content included. Unfortunately the only place the Joggler can show photos from is the built-in 1GB of storage or a USB stick. O2 are definitely downplaying the photo frame aspect of the Joggler and concentrating on the O2 Calendar integration which itself has a few disappointing aspects such as not having any sync capabilities. I think it’s safe to assume that any family that’s tech-savvy enough to buy one of these on launch has someone in it that already uses an online calendar such as that provided by Exchange or Google and it would make sense to sync with that calendar. The kids might not need to know that Daddy is in a meeting with his boss but at least some availability information would be useful. The biggest disappointment of all is that I know the OpenFrame platform has a Dominos Pizza button and the Joggler does not!
I think the Joggler is a good start to what is essentially a new market for MNOs but I can’t help but think that an untouched OpenFrame device would be more appealing to a wider audience. I certainly know of some other MNOs that are working on similar device offerings so this should be a very interesting market to watch over the next 12 months.
Alongside the Joggler, O2 announced the O2 Calendar, a free family oriented web-based service that is available to anyone in the UK regardless of them being an O2 customer or not. For those users who are O2 customers the service provides free SMS reminders of appointments and integrates with the Joggler device. O2 also announced a family bolt-on for existing customers allowing one person to pay a monthly fee to add a number of other O2 customers to their family group. Once part of the group every family member can make calls or send SMS or MMS to other members of the group completely free of charge.
The O2 Joggler will be available in April from O2 stores and their website priced £149.99 or free if taken instead of a handset when upgrading or signing a new 18 or 24 month contract. Pricing for the O2 family bolt-on has yet to be announced.
In a bid to retain UK customers in the pre-pay market - something notoriously difficult to do - O2 have launched their ‘Surprises’ campaign this week. Customers topping up are given a code which guarantees a prize when entered at the campaign’s online ‘hook a duck’ fairground-game themed site - prizes range from free texts messages to TVs, laptops and even race day and spa experiences.
Backed by a £5.5m promotional spend on television, print and online media, O2 are hoping to make their 11.8m pre-pay subscribers feel special… and it wouldn’t hurt if customers of other networks noticed they weren’t getting prizes for topping up either.
…and whilst I’m looking forward to seeing the water-filled bus-stop panels with real rubber ducks, intended to ‘quack’ as people pass (we make our own fun ’round here), one of the most interesting aspects of this campaign is that it’s being powered by Italian-firm Buongiorno’s web system - a company we made contact with recently after our trip to Rome (preview here, watch out for the full videos soon). We’ve fired them some questions over and will be publishing an introduction to this Italian power-house behind mobile entertainment projects in 53 countries and 100 network operators.
For those of you who have been waiting for a decent upgrade I recommend you get on the phone and threaten to leave
and see what you get offered!
The guys over at Mobile Today have more information on this matter.
O2 and T-Mobile returned to the upgrade market this month after a three-month period where both operators had reduced subsidies on certain handsets and were offering discounts to customers who didn’t upgrade.
O2 vigorously denied in October 2008 that its move to offer a £15-per-month discount to customers who delayed their upgrades was a result of pressure to maintain cash until the end of the financial year.
The normal level of upgrades may have been restored, however the current lack of exciting phones may mean you hold off for a while
Did somebody say the N97??