Archive for the ‘Walking With Normobs’ Category

Walking with Normobs – A Response from our man Whatley

Wednesday, May 21st, 2008

Been a bit busy of late folk, hence the absence of my regular Whatley on Wednesday slot.

Trying to get down for the weekly podcast mind…

But yes. Reading the site with interest as I often do, I really enjoyed Tuesday’s ‘Walking with Normobs‘ piece.

So much so that I stirred from my blogging slumber and decided to join the debate…

First off, I totally agree with where you’re coming from. I do. Terry. I do.
But you need to look ahead.

The Normobs of the future will be at the early adopter stage we’re at now.
Underestimate them at your peril.

Last week I was fortunate enough to be invited along to a Nokia End User group test thing wotsit.

On the N81 8GB.

Yes – the same device that I reviewed way back when and the same device that my esteemed colleague Ben Smith lavished hatred upon recently also.

This is no strange thing. I often find myself in these kinds of focus groups.
Why?

Well I’m one of those people. One of those people that when asked:

“Would it be ok to contact you in the future?”

I say “Yes”

If I’m not busy, and if I have the time, then I’ll gladly offer assistance. From big companies like Vodafone and Nokia after some customer insight or for a friend’s friend whose N95 keeps breaking because her firmware is ’stuck on v10′.

I like to help.

Anyway – off I went to this group gathering – just off Carnaby Street, and lo, as is the norm with these things, I entered a room full of folk from all different walks of life/areas of London.

In fact – one guy had such thick urban ‘accent’ that the gentleman running the session actually found it difficult to understand at times. Love it.

I digress.

The point is, Terry, these kids – I was, it seemed, the oldest chap in the room, (quite refreshingly so too). These kids knew their stuff. We had a mechanic, a trainee IT bod, a couple of students and an accountant… and me, obviously.

As I said – these kids knew their stuff.

They knew about firmware updates, they knew about downloading games (N-GAGE or otherwise), they knew about all sorts of stuff.

I was genuinely impressed.

They referenced other devices in their analogies. They reminisced over handsets of yesteryear when articulating their complaints.

They. Knew. Their. Stuff.

You and me, Terry? We’re the old men of tomorrow.
Our kids? What handsets will they be concerned about getting us?
We’re early adopters now. Our kids will be too. Their kids. And so on.

The normal mobile users of tomorrow will be using the products you and I use today.
You make valid points about Skype as a service. Skype is a different way of making a phone call, branded. Tell your Dad to make a phone call by pushing the Skype button, and he will. Tell him to make a call over Skype? He’ll look at you like you’re from Mars.

Similarly with other naming conventions/terminologies: Podcasts vs Radio Shows. Blogs vs Diaries.
And so on…

Of course we’re not expecting our folks to go out and start making VoIP calls tomorrow.
But that’s not the point.

I’m pretty damn sure that the big guns aren’t really concerned about the Daily Mail reading, Marmalade eating Normobs taking up their services. Of course, it’d be lovely if they did! But I doubt very much they EVER will. The Daily Mail will die out as new generations come forward with new ideas and thoughts. Challenging the way we think and the way we view the world.

I read recently on a blog in Clay Shirky’s Book “Here Comes Everybody” about a little girl who, on a recent trip to see some family members had, on arrival, taken one look at the television, screamed and then run behind it suddenly looking for something…
The reason?

She was looking for the mouse.
The girl in question had never seen a screen without one before.

These small changes in behaviour and expectancies of ‘the norm’ take generations to change. Sometimes things go faster, but often things move a lot slower.

There is a particularly fond day dream of mine, where all of us geeks are sitting round at dinner late into our 70s and there we are still moaning about the lack of X and how Y never really did turn up etc etc…

And our kids?

Well they’ll be doing their equivalent of blogging and moaning about the lack of parent-friendly services/devices on the Market I’m sure.

Cheers.

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And as an afterthought, going back to that focus group for a second, maybe those kids in the room weren’t that savvy after all.

Maybe it was just that bloody device that made them get online and learn something.

Heh.

Walking With Normobs No1: The Skype’s the limit

Tuesday, May 20th, 2008

Terry is the name that I’ve assigned to the author of the following set of features. Terry can’t use his real name publicly because, if he did, many readers may be shocked and the people that Terry works for would probably be severely unimpressed.

Terry works in London’s mobile industry and, specifically, occupies an influential marketing position that makes it very difficult for him to talk on the record, at all. I asked him to consider writing for SMS Text News and I’m delighted that he has agreed. Work commitments prohibit him from delivering ultra regular copy so, for now, expect semi regular updates from him.

He’s going to comment on normobs (“normal mobile users”) and their use of mobile technology and we’ve named the segment, Walking With Normobs.

In his inaugural piece, Terry focuses on Skype on mobile.

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Thank god I made THAT tube. Thank god I spent THAT five minutes with my nose deep in a Polish man’s armpit, listening to the tinny sound of hip hop barely escaping from a mobile so sound-proofed by human mass it was mostly inaudible. Might not sound like much to be thankful for to you, but to me it means I made the 6:23 to Little Stantonbury, which is a fast train and the difference between a nice bath and a hot meal and crusty water and tepid food.

On the train I was sitting opposite a group of young people. Being 30-odd there are two types of young people in my life, firstly those sponsored by Addidas who hang around Budgens drinking cider and secondly those who wear the bizarre t-shirt/jeans and suit jacket combo currently doing the rounds
in Soho. These were of the second category. Listening in to their conversation there seemed to be one topic of conversation that was getting this travelling corner of Dean Street excited – Skype on mobile. I recognised them at once as a particularly obvious example of what marketing people like to call ‘early adopters,’ otherwise known as fellow geeks.

To me when the chattering classes start chattering about a particular technology it’s a sign of that most precious of things for every device manufacturer or app developer the world over: mainstream take-up. These two words are at the ‘trade sale’ end of every investors business-plan and at the peak of every marketing man’s curve. There are two ways to achieve this in the mobile world, full on marketing bulldozer (30 second ads during Britain’s Got Ant and Dec’s Idol, ala Apple) or gradual viral growth using devious silky online marketing assasins.

Skype is a good example of the latter. Every time I login to my account it tells me that Skype has infected a billion more people, upping my chances of a plasterer from Albania random calling me using the name Sexy_sex99 and trying to chat dirty with me before stealing all my personal information. Skype is a technology that people really need, free phone calls straight from a computer. Hell, my dad even uses it and he thought he had to take his handset into Boots to get his pictures developed. Fact.

So surely Skype on mobile is a natural transition and something which will burn brightly amongst the masses? The marketing people would certainly like you to believe this, free phone calls, your contact list on your mobile, even free IM if Skype Chat can be used, but will the balding man with body odour who bags fruit in Budgens use it?

Weeellll, no, not yet. Firstly it’s not free, that’s actually a marketing bullshitism and whilst those lovely chaps at Skype don’t put their hands directly into your pocket, the operators will mug you with varying degrees of seriousness depending on what data plan you are on. Bugger. That means when I tell my dad that it’s free and all part of a brave new social mobile web, where your class and financial standing mean nothing, he will then ask me what the catch is, and the catch is that you have to pay. To make phone calls. Anyone heard this one before? Imagine in the good old days of dial up asking people to use Skype whilst clocking and charging for every precious MB used. Now imagine this on the antique data packages that most normobs have, expensive.

Secondly my old man has to navigate away from his usual favourite mobile haunts, the phonebook and the text messagey bit, to use it. That’s like asking Paris Hilton to spend a month living with the bears. Never going to happen. The 3 Skypephone addressed this a bit by having that MASSIVE BUTTON SAYING SKYPE – but even that still launches a scary looking application screen that would have signified to my dad that a hacker was breaking directly into his phone and using it to launch Nukes against the civilised world. An exagerration, but you get my point.

I think the answer is that it will take time. The early adopters on the train are one target audience, but to get scores of Daily Mail reading, marmalade eating normobs using Skype mobile needs two things, cheap data and the ease of use of a rock. You never know, give it time and I mightjust get a Skype mobile call from my old man. Hopefully not trying to talk sexytime and then steal all my bank details.


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