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	<title>Mobile Industry Review &#187; support</title>
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	<link>http://www.mobileindustryreview.com</link>
	<description>Daily news and opinion for 250,000 industry executives and mobile fanatics</description>
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		<title>Shash Anand introduces SOTI Inc at BlackBerry World &#8211; Part 1</title>
		<link>http://www.mobileindustryreview.com/2011/05/shash-anand-introduces-soti-inc-at-blackberry-world-part-1.html</link>
		<comments>http://www.mobileindustryreview.com/2011/05/shash-anand-introduces-soti-inc-at-blackberry-world-part-1.html#comments</comments>
		<pubDate>Tue, 17 May 2011 19:22:57 +0000</pubDate>
		<dc:creator>Momchil</dc:creator>
				<category><![CDATA[Opinion]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[Blackberry]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Remote]]></category>
		<category><![CDATA[SOTI]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.mobileindustryreview.com/?p=21685</guid>
		<description><![CDATA[This is Momchil here with a video of Shash Anand of SOTI Inc. Shash Anand, Product Manager of MobiAssist at SOTI talks about Mobile Device Management. The award-winning tool of SOTI allows remote management of a wide variety of devices, such as BlackBerries, Windows Phones, Windows Desktops and Laptops, Android devices and iPhones. Over to [...]]]></description>
			<content:encoded><![CDATA[<p>This is Momchil here with a video of Shash Anand of SOTI Inc.</p>
<p>Shash Anand, Product Manager of <a href="http://mobiassist.soti.net/">MobiAssist </a>at<a href="http://soti.net/"> SOTI</a> talks about Mobile Device Management. The award-winning tool of SOTI allows remote management of a wide variety of devices, such as BlackBerries, Windows Phones, Windows Desktops and Laptops, Android devices and iPhones.</p>
<p>Over to Shash:</p>
<p><iframe src="http://blip.tv/play/htkhgrvgEQA.html" width="640" height="390" frameborder="0" allowfullscreen></iframe><embed type="application/x-shockwave-flash" src="http://a.blip.tv/api.swf#htkhgrvgEQA" style="display:none"></embed></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Impressed by Vodafone UK&#8217;s support service</title>
		<link>http://www.mobileindustryreview.com/2011/01/impressed-by-vodafone-uks-support-service.html</link>
		<comments>http://www.mobileindustryreview.com/2011/01/impressed-by-vodafone-uks-support-service.html#comments</comments>
		<pubDate>Wed, 05 Jan 2011 17:44:57 +0000</pubDate>
		<dc:creator>Ewan</dc:creator>
				<category><![CDATA[Operators]]></category>
		<category><![CDATA[apn]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Vodafone]]></category>

		<guid isPermaLink="false">http://www.mobileindustryreview.com/?p=20020</guid>
		<description><![CDATA[I was searching earlier for the Vodafone UK APN settings. I know the details off by heart but I wanted to confirm nothing had changed since I last messed around setting up the APN on an unlocked Android device. I came across this rather helpful Vodafone official site. Genius. I&#8217;m delighted. This kind of clear, [...]]]></description>
			<content:encoded><![CDATA[<p><img title="vodafone.jpg" src="http://www.mobileindustryreview.com/media/vodafone.jpg" border="0" alt="vodafone.jpg" width="600" height="577" /></p>
<p>I was searching earlier for the Vodafone UK APN settings. I know the details off by heart but I wanted to confirm nothing had changed since I last messed around setting up the APN on an unlocked Android device.</p>
<p>I came across this rather helpful Vodafone official site. Genius. I&#8217;m delighted. This kind of clear, direct and useful repository of information has been a long time coming. I don&#8217;t think many other operators have this level of clear, useful support (that isn&#8217;t hidden away in some godawful customer support question-and-answer &#8216;knowledgebase&#8217;).</p>
<p>Nice one Vodafone.</p>
<p>The link you need <a href="http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&amp;ARTICLE_ID=2980&amp;PARTITION_ID=1&amp;CONFIGURATION=1000&amp;CURRENT_CMD=BROWSE_TOPIC&amp;SIDE_LINK_TOPIC_ID=1108&amp;SIDE_LINK_SUB_TOPIC_ID=1269&amp;SIDE_LINK_TOPIC_INDEX=null&amp;SIDE_LINK_SUB_TOPIC_INDEX=nu">is this one</a>.</p>
<p>I&#8217;m very impressed to find the <a href="http://help.vodafone.co.uk/system/selfservice.controller?CMD=STARTPAGEFRAMELESS&amp;CONFIGURATION=1000&amp;PARTITION_ID=1&amp;USERTYPE=1&amp;LANGUAGE=en&amp;COUNTRY=US&amp;TIMEZONE_OFFSET=-3600000">homepage of the support site</a> accessible and friendly. It even features Andy, one of the UK support team chaps:</p>
<p><img title="vodafone2.jpg" src="http://www.mobileindustryreview.com/media/vodafone2.jpg" border="0" alt="vodafone2.jpg" width="600" height="347" /></p>
<p>Love it.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.mobileindustryreview.com/2011/01/impressed-by-vodafone-uks-support-service.html/feed</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>What&#8217;s the best SMS IT support alerting system?</title>
		<link>http://www.mobileindustryreview.com/2010/07/whats-the-best-sms-it-support-alerting-system.html</link>
		<comments>http://www.mobileindustryreview.com/2010/07/whats-the-best-sms-it-support-alerting-system.html#comments</comments>
		<pubDate>Fri, 30 Jul 2010 08:40:05 +0000</pubDate>
		<dc:creator>Ewan</dc:creator>
				<category><![CDATA[Applications]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[alert]]></category>
		<category><![CDATA[alerting]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[messaging]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[text]]></category>

		<guid isPermaLink="false">http://www.mobileindustryreview.com/2010/07/whats-the-best-sms-it-support-alerting-system.html</guid>
		<description><![CDATA[What does everyone use to send SMS alerts to employees for things like server alerts, planned downtime, that sort of scenario? Do you go to an SMS provider, buy the credits and then make your own sending system (or hook in to their API)? Or do you use the gateway provider&#8217;s sometimes rather rubbish system [...]]]></description>
			<content:encoded><![CDATA[<div class="posterous_autopost"><img src="http://posterous.com/getfile/files.posterous.com/mir/81rui2eb3ZZna2K4JJ0V1v2TMIY7DYxJuB5wq5ID7qEMZUB8C3uDbMzS57DE/Screen-100730-093542.jpg" alt="" width="480" height="360" />What does everyone use to send SMS alerts to employees for things like server alerts, planned downtime, that sort of scenario? Do you go to an SMS provider, buy the credits and then make your own sending system (or hook in to their API)?</p>
<p>Or do you use the gateway provider&#8217;s sometimes rather rubbish system to send?</p>
<p>Or is there a really swish third-party system you recommend taking a look at?</p>
<p style="font-size: 10px;"><a href="http://posterous.com">Posted via email</a> from <a href="http://live.mobileindustryreview.com/whats-the-best-sms-it-support-alerting-system">MIR Live</a></p>
</div>
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		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>Nokia&#8217;s Microsoft ActiveSync support for Exchange &#8211; more info</title>
		<link>http://www.mobileindustryreview.com/2008/09/nokias_microsoft_activesync_support_for_exchange_-_more_info.html</link>
		<comments>http://www.mobileindustryreview.com/2008/09/nokias_microsoft_activesync_support_for_exchange_-_more_info.html#comments</comments>
		<pubDate>Wed, 10 Sep 2008 08:08:39 +0000</pubDate>
		<dc:creator>Ewan</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[ActiveSync]]></category>
		<category><![CDATA[exchange]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Mobile Applications]]></category>
		<category><![CDATA[more info]]></category>
		<category><![CDATA[nokia]]></category>
		<category><![CDATA[support]]></category>

		<guid isPermaLink="false">http://www.smstextnews.com/?p=9217</guid>
		<description><![CDATA[I&#8217;ve had a few emails requesting more information on the ActiveSync news announced by Nokia. There&#8217;s not that much available as yet but here&#8217;s what I&#8217;ve got via their release this evening: Nokia (NYSE: NOK) today announced that it is expanding its device range which enables Microsoft Exchange ActiveSync to all Nokia S60 3rd Edition [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve had a few emails requesting more information on the ActiveSync news announced by Nokia.  There&#8217;s not that much available as yet but here&#8217;s what I&#8217;ve got via their release this evening:</p>
<blockquote><p>Nokia (NYSE: NOK) today announced that it is expanding its device range which enables Microsoft Exchange ActiveSync to all Nokia S60 3rd Edition devices. 43 Nokia devices will now feature the Mail for Exchange mobile email application, making Nokia&#8217;s device range the largest ever to enable the solution chosen by more businesses than any other messaging solution. Nokia also announced today that Mail for Exchange will be available out-of-the-box in future releases of Nokia Eseries and Nokia Nseries devices.</p>
<p>With this announcement, Nokia is enabling about 80 million* mobile phone users &#8211; which is the number of Nokia S60 3rd Edition converged devices shipped globally to date &#8211; to connect to their email accounts on the Exchange Server.</p>
<p>Nokia owners whose companies use Exchange can set up Mail for Exchange for free on their devices in various ways without paying additional services or subscription fees &#8211; from the email set-up plug-in on the home screen, by launching the application from the Download! folder, or via the Settings Wizard**. Once the application is set up, users utilize their current data plan service to get real-time access to their office email, calendar, contacts, tasks and company directory over a secure connection.</p>
<p>&#8220;We take corporate and IT security policies seriously, and a comparison study showed that the device management and security policies for devices such as the Nokia Eseries are robust,&#8221; added Mr Vanjoki. &#8220;This should give business heads and IT managers greater confidence when choosing between device brands to mobilize their workforce.&#8221;</p>
<p>By connecting to the Exchange Server 2007, Mail for Exchange enables features such as Autodiscover, which drastically simplifies the set-up process by requiring the email account holder to only enter their email address, password, domain and usernames; &#8216;Out of Office&#8217; messaging, enabling busy professionals to set their out-of-office messages directly from their Nokia device; synchronization when roaming, a must-have feature for travelling businesspeople; and also Flag status for follow-ups.</p>
<p>While the Exchange ActiveSync protocol is compatible with many types of devices, Nokia device users will have access to features that are currently not available in other Exchange ActiveSync licensees&#8217; devices. Setting email priorities, alerts for meeting request conflicts, a standalone global address list application to search for a colleague&#8217;s contact details quickly, downloading and editing all types of attachments, not just image files, are must-have factors that users will expect from their mobile email application.</p></blockquote>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Get a WiFi router with built-in USB dongle support</title>
		<link>http://www.mobileindustryreview.com/2008/07/get_a_wifi_router_with_built-in_usb_dongle_support.html</link>
		<comments>http://www.mobileindustryreview.com/2008/07/get_a_wifi_router_with_built-in_usb_dongle_support.html#comments</comments>
		<pubDate>Tue, 29 Jul 2008 14:52:37 +0000</pubDate>
		<dc:creator>Ewan</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[built-in]]></category>
		<category><![CDATA[dongle]]></category>
		<category><![CDATA[router]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[USB]]></category>
		<category><![CDATA[WiFi]]></category>

		<guid isPermaLink="false">http://www.smstextnews.com/?p=7664</guid>
		<description><![CDATA[Regular reader, MarkW knocked me over this email on the subject of routers and USB dongle backup support. Hope you&#8217;re well. Great stuff going on at SMSTextNews. Still enjoying it hugely. Love the vodcast (is that the right word?!). Just wanted to flag up something I stumbled across while looking for a new router which [...]]]></description>
			<content:encoded><![CDATA[<p>Regular reader, MarkW knocked me over this email on the subject of routers and USB dongle backup support.</p>
<blockquote><p>Hope you&#8217;re well. Great stuff going on at SMSTextNews. Still enjoying it hugely. Love the vodcast (is that the right word?!).</p>
<p>Just wanted to flag up something I stumbled across while looking for a new router which might appeal to SMSTN audience. It&#8217;s a Draytek model with a USB port that allows you to plug in your HSDPA modem and use that as either primary or backup net connection (along with the usual ADSL). Cool. In theory then, as long as you could find power, you could create a portable wi-fi network pretty much anywhere. It costs less than 200 quid and has VOIP prioritisation to boot. It gets very strong reviews too.</p>
<p><a href="http://www.draytek.co.uk/products/vigor2820.html">http://www.draytek.co.uk/products/vigor2820.html</a></p>
<p>I&#8217;ve never seen anything like this discussed on the site, so I don&#8217;t know if you&#8217;re aware of it, but I thought your dongle-dangling audience might be as fascinated as I was! I&#8217;m on the brink of ordering the 2820Vn&#8230;</p>
<p>In case it&#8217;s of interest&#8230;</p></blockquote>
<p><a title="draytek 2820Vn by smstextnews, on Flickr" href="http://www.flickr.com/photos/smstextnews/2714104374/"><img src="http://farm4.static.flickr.com/3126/2714104374_1254a7d690.jpg" alt="draytek 2820Vn" width="411" height="310" /></a></p>
<p>Muchos, muchos interest Mark.  Nice one.  Has anyone tried out the 2820Vn?  It&#8217;s a smart idea to include USB dongle support.  Indeed I wonder if some of mobile operators would consider selling the device along with their dongles?</p>
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		<slash:comments>27</slash:comments>
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