Just got this in from Sucker — a transcript of his recent conversation with Orange.
Sucker: Hello, I’d like to upgrade my phone for only the second time in the 7 or 8 years I’ve been an Orange customer.
Orange: Ok, what would you like?
Sucker: A K800 please.
Orange: Sorry, that phone is out of stock sir.
Sucker: But the website says it’s available for new customers.
Orange: The connections team have a different stock level to the existing customers team.
Sucker: So, if I disconnect and then reconnect with a new number I can have a K800?
Orange: Yes
Sucker: Send me my PAC code please.
Orange: Ok, that will be with you in the post in 2-3 days.
Sucker comments:
No attempt to placate Sucker, other than ‘you’ll have to wait until it’s in stock again’. Is this some kind of perversed attempt by Orange to reduce their client base? Maybe they’re too busy to deal with all their customers.
Good choice on the K800 by the way, Sucker. I reckon you might as well churn yourself — you should hopefully get a better service plan deal too.