I had a phone call just now from a rather annoyed potential o2 customer. He’s been waiting a rather long time to get hold of a new 8800 Blackberry on o2.
After calling repeatedly only to be told, ‘er, another three days, sorry sir,’ he phoned through to their business store this afternoon and managed to get an explanation.
The delay, the customer services agent reportedly explained, was because the ‘online ordering system has been taken out by a virus.’
Now, whether that’s just a ruse to get the SMS Text News reader off the phone and off their backs… or whether it’s actually a geniuine explanation, I don’t know.
But the last thing you want to be doing is telling your business customers that your ordering system is out of action because of a virus. Ooooh dear.
Has anyone else encountered problems recently with o2?
After some digging around i found that DNA (http://www.dna.co.uk) is managing the O2 business website.