Is it time to subscribe to a printer service from HP?

Ever since my dad brought home an...

What’s the best way of buying a phone today?

How did you buy your latest phone?...

MWC: What device highlights did you miss?

So, early last week I predicted that...

Initial details on 3’s new ‘Facebook Phone’

The INQ1 or ‘The Facebook Phone’ is launched today. Our man RobK is on the scene. We’ll have more from you shortly — plus I’m hoping to be able to meet with one of their top executives tomorrow for a sit-down interview on camera.

We’ll bring you more on the handset shortly — but I’d like to highlight the shockingly good tariffs:

You’ve got a choice of two.

Tariff A: £15 per month

That includes: –

– Unlimited email, data, Skype etc.,
– Unlimited 3-3 on-net calls
– Unlimited cross network UK texts
– 75 cross network UK minutes

Tariff B: £20 per month

The extra fiver gets you an upgrade to 200 cross network UK minutes.

The handset itself? £79.99 PAYG.

We’ll have more on this shortly…

18 COMMENTS

  1. That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it — we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

  2. There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill 😉

    I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

  3. Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

    Three seem massively keen to push their PAYG product, and it IS good – don't get me wrong – but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle – I am a customer – and expect service.

  4. It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

    3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

  5. That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it — we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

  6. There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill 😉

    I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

  7. Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

    Three seem massively keen to push their PAYG product, and it IS good – don't get me wrong – but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle – I am a customer – and expect service.

  8. It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

    3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

  9. That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it — we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

  10. There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill 😉

    I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

  11. Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

    Three seem massively keen to push their PAYG product, and it IS good – don't get me wrong – but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle – I am a customer – and expect service.

  12. It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

    3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Recently Published

Is it time to subscribe to a printer service from HP?

Ever since my dad brought home an HP LaserJet printer (version 3, if memory serves), I have been printing with an HP. Over the...

What’s the best way of buying a phone today?

How did you buy your latest phone? I'm asking because I'm thinking about what I should be doing. When I was living in Oman, I...

MWC: What device highlights did you miss?

So, early last week I predicted that next to nothing from Mobile World Congress would break through into the mainstream media. I was right,...

How Wireless Will Pave the Path to Neobank Profitability

I'm delighted to bring you an opinion piece from Rafa Plantier at Gigs.com. I think it's particularly relevant given the recent eSIM news from...

An end of an era: Vodafone UK turns off 3G services

I thought it was worthwhile highlighting this one from the Vodafone UK team. For so long - for what feels like years, seeing the...

Mobile World Congress: Did the mainstream media notice?

I resolved this year to make sure I wrote something - anything - about Mobile World Congress, the huge mobile industry trade show taking...