Two of IBM’s top telecoms chaps have put together a terrific piece published on Telecom Asia exploring the issue of mobile operator customer loyalty. I strongly recommend anyone working at a mobile operator takes the time to read through it. On the back of IBM’s rather exhaustive telecoms consumer survey, they’ve outlined some rather direct [...]
Look how far we’ve got to go in this industry
I arrived into Miami this afternoon and got this message from my operator of choice, Vodafone: Welcome to The USA. Calls cost 135ppm to make & 100ppm to receive. SMS 35p + your home rate & pic msg 37p. For your £5 per day you have 25MB of data, then it’s £3 per 1MB. Click [...]
New transcription offering makes HulloMail’s voicemail service better than ever
I’ve always been a fan of voicemail transcription services. I simply cannot, CANNOT stand seeing a list of voicemails and then having to click through them in a panicked manner, wondering just what is waiting for me. Visual voicemail does fix this a little bit — but for the longest time I’ve wanted the ability [...]
Just how much of a problem is Facebook for the operator industry?
A thought-provoking research note from the team at Strand Consult: People who believe that Google is currently the biggest threat to mobile operators may not realise exactly how much time mobile customers are using on Facebook and how Facebook is currently changing the way over 800 million people communicate on a daily basis. The biggest [...]
Rumour’n'conjecture –> Apple iPad mini set for October launch at $200-$250
Now then if this were to actually happen — and it’s a big if — it would probably kill off any meaningful tablet competition for a good few years. It’d be “job done, thanks for coming, but no thanks” to anybody else for a long period — market pricing in the $200 range would make [...]
Pretty amazing: “Apple iPad: so user friendly, apes use it to communicate”
You have to hand it to Apple, don’t you… Two 8-year-old twin orangutans at Miami’s Jungle Island zoo, draw, play games and communicate using an iPad tablet. The park is one of several zoos experimenting with the interaction of apes and computers, allowing six orangutans to use Apple’s tablet to communicate as part of a [...]
Why the UK operators are really screwed: 92% of customers don’t plan on increasing their spend over the next 2-3 years
I received a fascinating piece of research in from IBM today. It was sent to me in conjunction with the news that IBM has signed an £18m business intelligence contract with UK 3G-data operator, Three. The deal will see Three use IBM’s technology to get a better understanding of what customers are doing — and [...]
TU me: Telefonica’s integrated, smart over-the-top (“OTT”) messaging service
First, let me say kudos to the Telefonica Digital team behind TU Me. Second, let me say: Yah-boo-sucks to the rest of the mobile operator community that’s been standing still, watching paint dry for the last few years doing absolutely nothing to innovate anything more exciting than a slightly modified price plan. TU Me is [...]
NQ Mobile now has 172 million registered accounts!
172 million folk have opened accounts with consumer antivirus and security specialist, NQ Mobile. By way of context, this figure was 146 million back in December! They’re clearly doing very well indeed. Here’s the company’s first quarter 2012 operating metrics overview from their recent release: Cumulative registered user accounts were 172.0 million as of March 31, [...]
361 Degrees Podcast: Special Report from InfoSecurity Europe
Ben and I popped down to InfoSecurity Europe to record a special mobile security report for 361 Degrees. We had an excellent time speaking to many leading companies in the mobile security space — so if this is your area, I hope you’ll find it an insightful series of interviews. Here we go… Here’s the [...]
James May’s Science Stories app — is this the future for museum guides?
James May from Top Gear is, I think we can all agree, a Top Chap. I very much enjoy his sensible analysis and infectious enthusiasm on Top Gear — but he’s also done a lot of other shows on a multitude of subjects (e.g. James May On The Moon, James May On The Edge of [...]
Fancy becoming Head of Mobile Technology at Royal Bank of Scotland?
I saw this job on LinkedIn and thought I should bring it to the attention of readers — there’s quite a few people I know who I reckon would be a good fit for this one. Hopefully you should be able to visit the URL directly — but if not, search LinkedIn for “Head of [...]
- Has Apple put mobile innovation back at least 10 years?
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It’s way too early to judge Nokia’s performance
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An iPad Mini? I’d buy a few. What about you?
- If you give your child your iTunes password, expect them to spend hundreds of dollars
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TU me: Telefonica’s integrated, smart over-the-top (“OTT”) messaging service
- Creating loyalty is difficult: A fascinating read for operators wondering why it’s all going wrong
- Look how far we’ve got to go in this industry
-
New transcription offering makes HulloMail’s voicemail service better than ever
- Just how much of a problem is Facebook for the operator industry?
- Rumour’n'conjecture –> Apple iPad mini set for October launch at $200-$250
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