Another month, another story about a normob (“normal mobile user”) going abroad with their data card and running up a massive bill. Just like I did a few years ago.
The 46-year-old, who would only be named as Janet, is refusing to pay the bill after insisting she was never told that her Â£25 monthly tariff for “unlimited downloads” did not apply abroad.
During a long weekend in Villefranche on the French Riviera, Janet decided to catch up on the latest episode of The Apprentice using the BBCâ€™s iPlayer service.
She downloaded the programme, together with politics shows This Week and The Andrew Marr Show, to her laptop computer using a Vodafone 3G card, which enables fast internet access.
It is, I think, reasonable for a normob to think that ‘unlimited’ means just that. Ah well.
I’m sure Vodafone will work something out with her…