The more I think about it, the more frustrated I get by my inability to tie all my voice messages together in one place. I have several fixed lines, including home and home office, a couple of VoIP services and several mobiles. Whilst I donâ€™t dish out all the numbers to callers, I still receive inbound calls on a variety of lines, each with its own mailbox. To minimise the places where messages get left, I withhold the caller ID on several numbers to stop callers using those numbers, however thatâ€™s very unsatisfactory because withheld numbers are an irritation for many of us.
Iâ€™ve thought of using a standard operator mailbox on one number and then diverting calls on no answer to that number but itâ€™s messy to manage and really doesnâ€™t do what Iâ€™m looking for. It also suffers from lack of options in message alerts and delivery.
My favourite voice mail provider is Spinvox. I use this on my primary mobile and it replaces the mobile operatorâ€™s generic voice mail service. Spinvox converts my messages to text and delivers them to my handset – Iâ€™ll be coming back to Spinvox in a future report. However the major problem I have with every voice mail provider I use is that they only support a single number and deliver messages or alerts to that number. What I need is one voice mail provider that will support all my fixed, mobile and VoIP numbers with a single mailbox that will deliver messages and alerts by SMS, speech to text or email, wherever I choose. I want to be able to add numbers to the mailbox so the system recognises them and then set up a simple divert on each number for when Iâ€™m unavailable. Fixed and mobile numbers would support this but VoIP adds a further complication. None of the VoIP services Iâ€™ve been using support call diversion using the standard codes â€“ 21, 61, 62 etc â€“ so that adds another complication. VoIP seems to be stuck in its own world as far as voice messaging goes.
I donâ€™t want a service that means having a new number and I donâ€™t want a service that generates a new outbound call to whatever destination number I choose. Iâ€™m not looking for an enterprise solution – my solution needs to be consumer oriented, inexpensive and simple to use. Iâ€™m convinced there would be demand for such a product as so many of us use multiple lines, numbers and devices. Does such a product already exist? And, it has to support UK numbers!
Jonathanâ€™s also at Sevendotzero.