Categories
News

My monthly question: How shit is T-Mobile UK’s online billing system?

Here we go again.

Broken record time.

1145pm and I have just remembered about my T-Mobile account. The other one. The poor black sheep account. The one that’s ALWAYS broken and that won’t ever go on direct debit. Because there’s always a few pence balance. Or T-Mobile’s SHITE system won’t take my credit card or bank details. Or it’s OFFLINE.

Once again, it’s screwed up.

How shit do you have to be? How SHITE does your system have to be — so that, when I randomly try and access my account online to PAY YOU — it’s routinely OFFLINE?

Picture 8

Sorry, but My T-Mobile is offline at the moment – our techies are working really hard on making some important improvements.

Our Customer Service team will not have access to our account and billing systems at this time.

We hope you don’t mind coming back in the morning – normal service will be resumed at 8:00am.

What SERIOUS company can afford that level of downtime?

It’s down until 8am. EIGHT am?

What the fuuuuuuuuuuuuuuuuuuuuuuuhell are they doing?

It must be held together with string. Absolutely 100% ridiculous.

So now I have to sit and remember when the hell to pay them again.

Maybe I’ll make a calendar entry, just to really annoy myself.

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

11 replies on “My monthly question: How shit is T-Mobile UK’s online billing system?”

You think that's bad??

The Orange system is terrible. It has “Loading…” screens reminiscent of the 90's and *every* time I visit the site and want to visit certain sections I'm informed that something has gone but they're aware of the problem and will fix it….. bull! I've tried contacting Orange about this and there has been no progress.

ewan, i love you – you make me seem calm and navarna like 🙂

yep its shit – i love the way you can upgrade but not cancel
or downgrade your plan etc.

sky.com is the same you can add to your package but not take away
that required letters in signed in triplicate, sent in, sent back, queried, lost, found, subjected to public enquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters.

I have similar problems with Vodafone's online billing system.

The front page works fine, but anytime I try and get into the details – ie: Itemisation, the thing crashes.
It does this every month, without fail.

Running joke really…

Kind of screams out for someone to come along and do it a million times better.

*cough* SKYDECK *cough*

You think that's bad??

The Orange system is terrible. It has “Loading…” screens reminiscent of the 90's and *every* time I visit the site and want to visit certain sections I'm informed that something has gone but they're aware of the problem and will fix it….. bull! I've tried contacting Orange about this and there has been no progress.

ewan, i love you – you make me seem calm and navarna like 🙂

yep its shit – i love the way you can upgrade but not cancel
or downgrade your plan etc.

sky.com is the same you can add to your package but not take away
that required letters in signed in triplicate, sent in, sent back, queried, lost, found, subjected to public enquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters.

Heh oh dear. I haven't had a Sky subscription for a while but I'm looking
forward to being able to get one in my new place. I hope it's not as
challenging…

2008/9/3 Disqus <>

I have similar problems with Vodafone's online billing system.

The front page works fine, but anytime I try and get into the details – ie: Itemisation, the thing crashes.
It does this every month, without fail.

Running joke really…

Kind of screams out for someone to come along and do it a million times better.

*cough* SKYDECK *cough*

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.