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Initial details on 3’s new ‘Facebook Phone’

The INQ1 or ‘The Facebook Phone’ is launched today. Our man RobK is on the scene. We’ll have more from you shortly — plus I’m hoping to be able to meet with one of their top executives tomorrow for a sit-down interview on camera.

We’ll bring you more on the handset shortly — but I’d like to highlight the shockingly good tariffs:

You’ve got a choice of two.

Tariff A: £15 per month

That includes: –

– Unlimited email, data, Skype etc.,
– Unlimited 3-3 on-net calls
– Unlimited cross network UK texts
– 75 cross network UK minutes

Tariff B: £20 per month

The extra fiver gets you an upgrade to 200 cross network UK minutes.

The handset itself? £79.99 PAYG.

We’ll have more on this shortly…

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

18 replies on “Initial details on 3’s new ‘Facebook Phone’”

That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it — we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill 😉

I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

Three seem massively keen to push their PAYG product, and it IS good – don't get me wrong – but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle – I am a customer – and expect service.

It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it — we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill 😉

I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

Three seem massively keen to push their PAYG product, and it IS good – don't get me wrong – but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle – I am a customer – and expect service.

It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

That's good feedback Stefan, we'll focus on that. Tomorrow I think it'll be more about a chap talking about it — we'll hopefully get a look at the device too, but expect more in-depth stuff later on.

There's a reason Vodafone put you through to a British person in a British call centre within 3 rings… and it's an extra few zeros on the end of your bill 😉

I reckon they've got it about right. I know when I phone up and speak to the 3 Indian Call Centre chaps that … well… it's cheap, innit?

Yes – but cheap doesn't mean you shouldn't be able to speak to anyone surely?

Three seem massively keen to push their PAYG product, and it IS good – don't get me wrong – but it is fundamently flawed when you can't actually get customer service. No matter how much money I chuck onto my dongle – I am a customer – and expect service.

It's all about economics — it's cheap as chips. I reckon — unfortunately — if you want consistently GOOD customer service, you need to swap networks. 3 isn't configured to offer Voda levels.

3 have made a commercial decision to NOT speak with you. Pretty shocking stuff, but actually, when you get down to it — it's cash related.

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