« Who does T-Mobile UK whitelisting?
iPhone Nano 'in the works' »

The INQ1 from 3 - speaker failure update

Published by Jonathan on Tuesday 13th January 2009, 11:44 | Filed under: Jonathan Jensen, Mobile

The internal speaker on my INQ1 failed so I couldn’t hear the other party without switching to the external speaker. I phoned 3 and was pleasantly surprised how quickly they agreed it was a hardware failure and would have to go back to them.

I phoned them on Friday, received a prepaid Royal Mail Special Delivery returns envelope on Tuesday, posted the handset on Wednesday and received a brand new handset by Royal Mail Special Delivery on Saturday.

Top marks to 3 - great customer service!

Tags: , , ,

This entry was posted on Tuesday, January 13th, 2009 at 11:44 am and is filed under Jonathan Jensen, Mobile. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • MarkW
    I've found them equally good on repairs (twice with my wife's 6120). Picked up, repaired, returned. All very quick and can be reported and tracked online. It restores a small amount of faith in MNOs!
blog comments powered by Disqus
. PercentMobile Tracking