The internal speaker on my INQ1 failed so I couldn’t hear the other party without switching to the external speaker. I phoned 3 and was pleasantly surprised how quickly they agreed it was a hardware failure and would have to go back to them.
I phoned them on Friday, received a prepaid Royal Mail Special Delivery returns envelope on Tuesday, posted the handset on Wednesday and received a brand new handset by Royal Mail Special Delivery on Saturday.
Top marks to 3 – great customer service!
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