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The INQ1 from 3 – speaker failure update

The internal speaker on my INQ1 failed so I couldn’t hear the other party without switching to the external speaker. I phoned 3 and was pleasantly surprised how quickly they agreed it was a hardware failure and would have to go back to them.

I phoned them on Friday, received a prepaid Royal Mail Special Delivery returns envelope on Tuesday, posted the handset on Wednesday and received a brand new handset by Royal Mail Special Delivery on Saturday.

Top marks to 3 – great customer service!

3 replies on “The INQ1 from 3 – speaker failure update”

I've found them equally good on repairs (twice with my wife's 6120). Picked up, repaired, returned. All very quick and can be reported and tracked online. It restores a small amount of faith in MNOs!

I've found them equally good on repairs (twice with my wife's 6120). Picked up, repaired, returned. All very quick and can be reported and tracked online. It restores a small amount of faith in MNOs!

I've found them equally good on repairs (twice with my wife's 6120). Picked up, repaired, returned. All very quick and can be reported and tracked online. It restores a small amount of faith in MNOs!

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