Here’s the email I just received from DPD. I ordered a lot of stuff from Amazon on Friday and over the weekend so we’re due a few deliveries today. It was nice to get this update by email. It’s a super example of smart thinking. Amazon already has my email address. I am utterly content for Amazon to pass this information (one-time) to DPD to help me receive the package reliably.
I clicked through on ‘Change Date’ and sure enough, it’s ultra easy for me to change the date of delivery.
I just forwarded the mail to my wife. Turns out she’s going to be out in the afternoon.
I just clicked ‘change date’ and selected tomorrow.
That is smart.
I’d like to get a delivery notification for every sizeable delivery from Amazon. Better still I’d like a push notification from the Amazon Shopping iPhone app — which is where I ordered the package I think.
It’s a clear, pleasant email from DPD though. Their site doesn’t appear to optimise for mobiles — that’s a wee bit of a disappointment — so on a smartphone it’ll just take a little while longer to load.
One thing that would be helpful is some kind of description as to what’s IN the package. Now I know that it’s probably best for these update emails to be reasonably anonymous (e.g. “We’re delivering your £10k diamond-plated Vertu this morning” isn’t something you probably want too public) but it would be useful to have some way of connecting the notification to the order.
If Amazon was emailing me instead of DPD, then I think it would be fine for them to mention the details.
Surely DPD are just the delivery mechanism, right? My transaction was with Amazon — therefore why didn’t I get a communication from Amazon, rather than DPD? Ideally the whole experience should be branded Amazon, no?
Anyway. The net result is satisfaction for me.
Update: Thanks to Bhupinder Hare of Geopost UK (DPD) marketing who got in touch in the comments below to point out that DPD will have a mobile website ready in early 2012. I’m looking forward to that Bhupinder, this is super news!