Categories
News Operators

A slight improvement from 3UK’s sales outreach team!

For the last few days I’ve been getting calls from 0800 358 4487. They never leave a voicemail. They never send a text. I thought it was the 3UK sales team and today, when they called for the fourth time, I was able to pick up. And yes indeed it was a nice Indian chap […]

Categories
Operators

Complete: 16 minutes on the call with 3UK to cancel my old iPhone 4 account

So I estimated it would take about 20 minutes for me to cancel my old iPhone 4 account. I wasn’t far off! It actually took just under 17 minutes to complete the termination. (You can read the background here.) The chap I spoke to in “Customer Options” — I think it was called — was […]

Categories
Opinion

Am I the only person in the UK that would pay a concierge fee to an operator?

I’m about to phone 3UK. I have to cancel my existing iPhone 4 account. It’s got about 8 months to run and I need to simply pay off the balance and close that account. Because I opened another one to get an iPhone 4S last month. I wanted to extend the existing one, however the […]

Categories
Devices

My convoluted equipment swap with 3UK is almost complete

If you’ve been following my interactions with 3UK, you’ll know that in order to get an iPhone 4S, I had to take out a new contract with them, rather than upgrade the existing iPhone 4 agreement that still has about 8 months left until it expires. This is all well and good. It’s just a […]

Categories
Operators

3UK customers knocked back a massive 80TB of data on New Year’s Eve 2011

I’ve got news in from 3UK that you might want to have a look at. Instead of doing the re-writing thing, I reckon their update deserves publishing in full. Here we go: Smartphones and Facebook helped to drive a massive 500% surge in New Year’s Eve handset data in just 12-months, according to mobile firm […]

Categories
Operators

An expensive example of Three’s stupid data policies

This is one of those posts that’s about to get really, really popular across the mobile operator community. I know this, because previous ones on similar subjects have phenomenally high readership rates from the various operator areas such as Newbury, Maidenhead, Slough and so on. And executives call me about them too. It is with […]

Categories
Operators Opinion

3’s outbound sales people can only add new lines? Crazy!

I just had a phone call from 3 again. Do you remember last time, they phoned to offer me a special deal. The deal was something like X minutes, X texts, for £15 a month. I remember last time telling them, “No thanks, but I’d very much like to buy an iPad from you,” (and […]

Categories
News

Phone hacking: How 3UK easily helps hackers get to work

I just received this email from a senior executive working in the mobile industry. Have a read. It is pretty shocking: I’m stunned. I just called 3UK *Business support* from a random landline and got the PIN on my voicemail changed, using just the info on my business card. All they asked for was my […]

Categories
Operators Opinion

Three UK: Fascinating example of a missed sales opportunity

No one has my 3UK iPhone 4 number. I don’t tend to call people on it. Instead I use it as a data consumption and creation device. So when an 0845 number called just a moment ago, I thought it might be 3UK calling. It was. The chap calling was one of those highly proficient, […]

Categories
Devices

3 MiFi success, yet-again, I love it (via Amazon)

I sound like a broken record when it comes to the 3 MiFi units. I’m use mine every day, especially when I’m driving (or, being driven, I should say) up and down the M4. The signal is just brilliant. Obviously the Deltenna WIBE is the daddy but in terms of ultimate portability, the MiFi combined […]

Categories
News

HSBC buys 3UK; announces plans for “true mobile wallet service”– unbelievable! [April Fool]

It’s gone midday in the UK so it’s time to out this story as an April Fool! Well, goodness me. This one is a market mover and simply unbelievable! This morning Nigel Smith, Group Chief Executive of HSBC took to the stage to announce the purchase of the UK’s smallest mobile network operator, 3UK. It’s […]

Categories
Devices Operators

On the road again: 3UK is rocking my world

Fresh from Barcelona, it was nice to be back in the heavily connected HSPA+ (or is that HSPDA+?) United Kingdom for a few days. Alas now I’m off to Paris. Which means I’m doing about 120mph+ on the Eurostar right now. I’m in the United Kingdom at the moment (barely — the Channel Tunnel is […]