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Devices

Newcastle’s Hotel Indigo becomes first hotel to replace Bibles with Kindles

You know the old hotel custom of always placing a Bible in a hotel room? It is a practice begun by the Gigeons and according to Wikipedia, they’ve distributed over 79 million Bibles since 1908. Well, the team at the newly opened Hotel Indigo in Newcastle have decided to change this up a bit. Instead […]

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News

The utterly complicated procedure for acquiring a bottle of water at a hotel

Last night I wanted a bottle of sparkling water (I like the bubbles). I went down to the Hotel bar to get one — and I documented the ridiculously complicated experience in the context of today’s connected environment. This is something I discussed (well, at least, alluded to) in my presentation at this week’s The […]

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Applications Devices Services

The Plaza Hotel New York: iPads in every room

I’ve been following the developments of Intelity, the company behind ‘ICE’ (“Interactive Customer Experience”). ICE works on touchscreen, television, smartphone, laptop or tablet. What’s particularly interesting is what they’ve been doing with iPads. I’ve been raving about this stuff ever since it went live last year. The concept is simple. Arrive at your hotel and […]

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News

New Series: How to deliver WiFi for 10,000 delegates, properly

I can’t stand going to events and conferences and finding the WiFi services are either faulty, slow or non-existent. ┬áIt’s a big problem for event organisers — and one that can no longer be sidestepped as being the venue’s fault. Complain to the event organiser that, “The WiFi is rubbish,” or, “I can’t seem to […]