Posts Tagged ‘nexus’

Fear the Googlepipe

Wednesday, March 17th, 2010

The nice chaps at Mobile Entertainment magazine ran my ‘Fear The Googlepipe‘ opinion-piece yesterday morning. Did you catch it?

It’s based on a post I did a little while ago about the launch of the arrival of the Nexus One and what that could mean for your common-or-garden mobile operator. I say ‘based’, but the guys at Mobile Entertainment — proper media — have sprinkled some editorial dust and turned the original wail into a half decent looking piece. Thank you ME!

Here’s the first bit…

Well that was a day to remember. The day Google got stuck into mobile merchandising and nailed the mobile operator to the wall.

That’s it: thank you for coming, mobile operators! You did your best. But now you’ve been ‘owned’.

That’s it: thank you for coming, mobile operators! You did your best. But now you’ve been ‘owned’.

Well, maybe not yet. But do look out for the big G. With the Nexus One, Google has ushered in an entirely new way of buying a consumer handset: from its website in six clicks. Shit! Is it that simple?

Continue at Mobile Entertainment –>

Thank you to the delicious people who retweeted it — including the Infomob chaps, Mitcan, SLAMobile, Peggy Anne, Martin Wilson, Radek and MEF.

The new way to purchase a consumer phone: Google.com/phone

Tuesday, January 5th, 2010

Well then, this is another day to remember. It’s the day Google got stuck into mobile merchandising and nailed the mobile operator to the wall.

That’s it: Thank you for coming, mobile operators, thank you for coming. You did your best. But now you’ve been ‘owned’. Well.. not yet. But do look out for the big G.

With the Nexus One, Google has ushered in an entirely new way of buying a consumer handset: From their website in 6 clicks.

Shit!

Is it that simple? Yes.

You visit Google.com/phone and select your financing option. You either buy your phone outright, or you get it financed by a bankmobile operator that also supplies your voice and data connection.

If you’d like a Nexus One — Google’s newest device — they’re shipping right now. You buy it from Google. Not from your operator.

Your operator is an also-ran. The operator has been relegated to bit-part status in the new Google process. It’s like choosing whether you want to pay with MasterCard or Visa. It doesn’t make much difference. Indeed you can never remember if your Capital One is Visa or MasterCard… pull it out your wallet — oh, it’s Visa — right then, Visa it is.

It won’t be long until I’ll just pay Google. I mean, what is the sodding point messing around choosing operators when Google just sorts it out.

Yes, we’ve had decades and billions of marketing dollars spent making sure we ‘care’ what operator we select. But, again — like any commodity, the reality is there isn’t much difference between operators. Who do you buy your electricity from? In the UK, the market has been opened to competition so instead of one supplier for an area, you can actually choose to pay a whole array of different suppliers. Most people stick with what’s easiest.

When it comes to google.com/phone, that’s what a lot of consumers will do.

I think it’ll be a little while before consumers — the normobs, the Great Unwashed — descend on and begin relying upon Google.com/phone for their telecommunications needs.

You can see it happening though.

You can see the strategy.

If you, as an operator, are not on the Google.com/phone page, then you’ve got a problem. 100% of people buying through this mechanism will never, ever choose you.

And Vodafone’s done the European deal, it seems.

Soon you’ll be able to buy all manner of handsets through Google.com/phone. All through a nice slick 6-step interface and powered by your Google Checkout account.

There are pitfalls of course. Your average mobile operator is — by now — pretty good at dealing with fulfilment. If I phone 3 at 11am on Monday and arrange for a new handset, provided it’s in stock, it’ll be at my door by 9am on Tuesday. Operators also have the rest of the fulfilment stream managed reasonably well. How will Google handle returns? Can I phone Google and complain about lack of T-Mobile signal? Where does my relationship lie with the transaction?

The overriding issue with Google is that they don’t give a stuff about the mobile operator. The mobile operators are standing in Google’s way. Google’s focus is — as commented via the Gizmodo coverage of the live event today — mobile advertising revenue. They are making a small margin on unit sales, but, “making sure people get access to Google services and get online is their #1 priority.”

To put this in perspective, here’s another quote from today’s event:

People search the web 30x more on an Android phone than they do on a feature phone.

The concept is not surprising. A shitfeature phone is rubbish for searching online. Oh the browser can handle displaying Google, but when it comes to anything else — and in particular, browsing search results featuring Google Ads — the devices are useless.

The fact Google report 30x more searches is quite surprising. Yet I can believe that figure. And goodness me when you start counting the billions of dollars of mobile ad revenue to be had over the next 5-10 years, yeah… Google definitely needed to wade into the existing marketplace more or less hampered by the operators.

Putting Google as the search engine of choice on the operator portal has been useful, no doubt. But I can certainly understand this strategy. If anything it points to the commercial imperative Google feels as they analyse the growth and potential of the mobile world.

Fascinating times.

If you’d like to read Google’s viewpoint, the team over at the Official Google Blog have prepared an overview of today’s announcement. It really does make interesting reading, especially when you read between the lines. Here it is: Our new approach to buying a mobile phone.

The Nexus One won’t tempt me away from the iPhone

Tuesday, December 15th, 2009

It’s Jonathan Mulholland here once again!

Like most mobile geeks, I’m really enjoying all the Google Nexus One news; it’s starting to sound like a very nice device, and it’s obviously a very interesting move by Google. Seeing their vision of what a modern mobile device should be — and how far Google feel they can push their services into our pockets will be fascinating to see.

I’ve already pretty much decided that I’m going to give the Nexus One / HTC Passion — or whatever it ends up being called — a miss though. Not because I’m a total Apple fanboy, or because I’m one of those crazies worried about giving Google too much access to my data – I’m a very heavy user of all of Google’s services, and have been ever since I opened my first Gmail account back in 2005.

Why the reluctance then?  Android has many positives – mobile Gmail is great, Google Maps on Android is better than on iPhone, multitasking rocks and Android’s notification system is just plain brilliant.  But at the end of the day – from my experience (G1, HTC Magic and HTC Hero) – Android is actually a pretty sucky phone.

I think Ewan hit the nail on the head yesterday:

My biggest concern with Google is their apparent inability to bring anything to market that is actually ready for consumers to use. I’m talking, of course, about the perennial ‘beta’ labels that populate their technology. This beta policy makes a ton of sense — and I think the majority of geeks like me are thoroughly delighted to see the company make frequent updates to their services. I wonder, then, how they’re reacting to delivering a physical product that can’t be changed.

To say that the Android phone experience is a bit unpolished (even when tarted up by HTC) would be a massive complement; take the iPhone away from your ear to “press option 3 to speak to an advisor” and the screen lights up ready for use – easy!  Try the same trick with an HTC Hero and the screen will have locked.  Go to press the phones usual screen unlock key and you’ll often have killed the call.   It’s this kind of thoughtfulness that I think Android phones will always lack, mainly because Android devs don’t have a maniacal Steve Jobs standing over them yelling – “not good enough, do it again.”

The iPhone might have limitations — and the App approval process does appear to make some rather perverse decisions — but Apple’s rigid control of the platform undoubtedly makes it slicker.  We had to wait far too long for ‘copy and paste’ to appear, but when it did it was perfect.  Does any other device honestly have this feature implemented as well as the iPhone?

I’m also rather dubious about one of the Nexus One’s really big selling points — availability as a carrier unlocked device.  If this is true I really applaud the move, it could be a watershed moment for the telco industry, but I’m just not sure Google will be able to pull this off.  They don’t have consumer goods distribution experience; I suppose they could rely on HTC’s sales channels, but this would be a really big ask.   Google has previously given away unlocked Android devices to developers only, could they be dong the same with the Nexus One, planning to release the device to the public via one of the carriers (my money would be on T-Mobile)?

Then there is my final nagging doubt; good as the Nexus One may be, in my mind it’s really a second generation future mobile device (1st gen = iPhone, 2nd gen = iPhone 3G/3GS).   I’m sure it will stack up well against the iPhone 3GS, Palm Pre etc, but really we’re still watching Android play catch-up.

I still predict that the really big mobile news of 2010 will be the major update Apple announces to the iPhone platform in June, so for the meantime I’m sticking with Apple.


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