Posts Tagged ‘Normob’

Normob is ‘ugly word’, use ‘people’ instead

Wednesday, January 28th, 2009

Matt Edgar isn’t impressed with the term I coined a while back to describe normal mobile users: Normob.

He’s really deeply unimpressed:

But before you’re tempted to drop this particular neologism into your zeitgeisty telecoms discourse, just stop for a moment and listen to yourself. This must surely be one of the ugliest words not yet to enter our language. I am not alone in my unease.

Let’s begin with the sound it makes, from the drawn out drone of the “nor” to the lumpen ending “ob” and with little to improve matters in between. Just to hear this word is an aural assault, like travelling on a defective Tube train.

He’s even done a wicked diagram in his post highlighting the failings of the term.

What to do?

Well Matt has a radical suggestion:

What to use instead, you may ask. Well if you need to make a general point about normal mobile users, given that there are now getting on for 4 billion of them, I have a suggestion. It’s a simple term, one of the 159 highest frequency English words taught to Year 1 primary pupils, no less. It’s a human term, and it carries no baggage. For “normob”, just say “people”.

I understand and recognise your perspective Matt.

The challenge I’ve got in regular conversation with other mobilistas is that if you say ‘People like Nokias’ or ‘People can’t use Nokia UI’ or ‘A person wouldn’t get that function’ — you typically get skewered because you’ve made a sweeping statement about the whole planet.

I needed a term that described your man-on-the-street or 55-year-old-mother-of-three. Robert Scoble is NOT a normob. He’ll take the time to sit down and play around with a Nokia N95 and work out how to use QIK on it. My mother, on the other hand, IS a normob. She does not care how her device works. She just wants to make a call, send a text… and (until she got her iPhone) little else. The ability to make a quick distinction with the term ‘normob’ is really, really useful to me.

I used to say ‘normal mobile users’. That got a bit too much of a mouthful. So I knocked the words together.

Normob, … yeah… I do see what you mean.

But I think it still has a place in mobile centric conversations when you’re trying to differentiate between those who care — the first-movers — and the followers, the people who just want it to work.

‘People’ just doesn’t cut it!

What do you think? Any other suggestions for a replacement for the term ‘normob’ (and Promob, while we’re at it)

The INQ1 from 3 – Normob feedback

Friday, December 19th, 2008

I’ve now had some feedback on 3’s INQ1 handset from my tame social networking Normobs! My ‘representative’ sample included both teenagers and adults and interestingly the verdict has been fairly similar across them all.

My reservations about the handset user interface were maybe a reflection on my love of quality mobile devices because my Normob panel were fairly happy with the design and interface. We moved on to the social networking applications where I was looking for feedback on whether the INQ1 appealed to people who enjoyed using Facebook, Live Messenger and Skype on their PCs.

Facebook was universally criticised for being slow and not particularly easy to read. This mirrored my experience where the application seemed to spend most of its time ‘refreshing’ and ‘loading’. This was a disappointment as it’s one of the unique features of the handset but it seems that this key social networking application is a big miss on the INQ1. One comment I received was that updating Facebook once a day is enough so having it on a handset is not particularly important.

It’s in the less unique applications that the INQ1 seemed to score. Feedback on Live Messenger was much more positive. This worked well and everyone liked it. Being able to carry on instant messaging when out and about is clearly a popular activity. Teenagers don’t seem to be big Skype users so this application didn’t engender as much interest, although adults did show some interest in it. I think from a Normob perspective Skype is still seen as a PC based communications tool.

Another area where the INQ1 seems to fail is in the area of delivering predictability of costs to users. Feedback suggested it’s not clear when the user is generating additional data costs and the prepay balance seemed to disappear remarkably quickly even with fairly limited use. 3 needs to be much clearer about what’s included and what isn’t, to avoid ‘bill shock’.

The Messages application was popular because of the way it displays inboxes for SMS, Facebook (mail, pokes and messages), Live Messenger, Skype and email on a single screen. This is a reasonable attempt at integrating all received messages in one place which users seem to like and plays to the social networking theme.

The rebooting problem I experienced initially seems to have settled down – maybe I’m a bit hard on my handsets!

So, overall a more positive verdict than I was expecting. The INQ1 does have some rough edges and the disappointment with the Facebook application reduces its credibility as a social networking device. However the handset does appeal to users who want to be able to add instant messaging to calling and texting on the move and it achieves this at a reasonable price.

Jonathan’s also at Sevendotzero.

The INQ1 from 3 – a Normob social networking device?

Friday, December 12th, 2008

This morning I ordered the INQ1 handset from 3. Why, you may ask? Surely it’s just a 3 branded handset from an unknown manufacturer that doesn’t allow you to download extra applications because it isn’t running any of the usual operating systems – S60, Apple, Android etc. And you’d be right. But …

3 claims the INQ1 is optimised for social networking. It comes configured for out-of-the-box access to Facebook, Skype and Windows Live Messenger. Plus, the contacts application shows you which of your contacts are online. I want to understand what this means for social networking Normobs. All these applications are available on many other handsets via downloads or web browsers and in some cases ready-to-go on high end smartphones. But the INQ1 delivers this functionality in a low cost device. My experience of many Normobs is that they aren’t interested in looking for and downloading extra apps or paying more for data tariffs to support web browsing. But they use Facebook, Skype, Live Messenger on their laptops and I think would use it on their mobile if it was there and just worked, with no additional charges.

Ewan mentioned yesterday how poor (he used slightly more colourful language!) the S60 download experience is & he’s right. For mobile geeks it’s great fun hunting down cool apps but Normobs just want to use their handsets. The iPhone delivers a simple user experience plus the ability to download new stuff for those that want it but at a price point that is out of reach of many Normobs. I think the INQ1 could be making a reasonable stab at filling this gap. I’ll be testing it out with a selection of Normobs and reporting back shortly.

Meanwhile I’ll get back to my E51 and see what new apps I can find to download to it!

Why pay for premium wall-papers, when I get them for free?

Wednesday, October 22nd, 2008

Is just the question I’m asking!

You see, the other day I was sitting in the School Library working hard on a piece of History work, when a class came in and began working on the available computers. The class was a mixture of boys and girls who were thirteen/fourteen years young.
A group of these boys, who were sitting in front of me, immediately used the internet to find pictures of action-hero/game characters to photograph on their phones to use as wall-papers.

And you know what?
It made me realise… What is the point in having premium products when pretty much anything you could ask for is readily available on the internet for free?

Personally, I’ve NEVER bought a ringtone, wall-paper, game, application or anything of the sort. I know for one fact, it’s a con. I’ll end up being tied to an endless subscription of other crap I don’t want, and costing me the earth to fund too! But also I know I can get whatever I want, whenever I want it, completely free.

I’ve never completely understood why at least presently, why companies such as Jamster, or the dozens of others who offer such a costly services still manage to get customers. Then again, people will never cease to amaze me!

However, say my Mum for instance, a perfect example of someone who doesn’t quite comprehend how much of a rip-off the Ringtone/wallpaper business is.
About a year or so ago she went through this phase of buying ringtones from T-Mobile. Now a ringtone according to T-Mobile was a thirty second, low quality clip from a song. Now my Mum over a period of say half a year bought only around two or three, but it actually set her back £2.50 per tone.

That’s £2.50 for a poor sounding, thirty second sample of a song. iTunes (as much as I dislike the service) offers a full track for 79p. How on earth does this make any sense?

Of course, me being the money-tight, and scared of spending person that I am, told my Mum off several times for such lavish expenditure on such a poor quality product. However, it was a case of, “I want, I get”.

I think the same can be said to the other more “adult” services which are available to mobile users. Dare I reiterate the countless adverts that appear on several channels after ten o’clock – but the point is people pay (quite a lot) for something which they can get for free. I don’t understand it, but I’m not going to try and understand it.

Although saying that, I wonder how much of a future these companies have. I can only imagine (and hope really), that as we get more technologically in gear, and as new generations become more equipped to the world of mobiles and computers that maybe in the near future such rip-off schemes may not exist.
I can’t blame T-Mobile, Jamster, or any of the other companies mainly for this; as actually I think its part stupidity on our behalf too. It’s just amazing how thirteen year olds are already grasping the concept of getting what they want for no cost. As Bluetooth, and probably, better technologies come into existence, I can only imagine that sharing, and moving our media around devices will only get easier, and quicker.

I can also only hope for the sanity of myself, and quite possibly many others, as dodgy ringtone manufacturers will cease to exist. Stick a nice classical piece as your ringtone – it’s what I’ve done!

Send any e-mails, questions or anything else to samantha@mobileindustryreview.com

Jonathan Jensen – SMS, the ultimate Normob service

Thursday, July 24th, 2008

Jonathan Jensens Thursday slot SMS, the ultimate Normob service

Today I return to the world of Normobs. Everyday there are announcements about great new mobile services, many of them picked up here at SMS Text News. However it puzzles me that one of the oldest and most mature mobile applications still seems to be overlooked for what it can deliver to the whole mobile (and possibly fixed line) community. The humble SMS, or text message to the Normob community, has been massively successful for person to person communication – 6.3 billion SMS were sent in the UK in January 2008 alone. However, the opportunity to use SMS for machine to person (M2P) communication seems massively under exploited

A few months ago when my wife placed an online grocery order with Ocado she was offered the opportunity to receive a SMS for each future grocery order reminding her when her order would be delivered – simple but very effective. But how many organisations use this type of reminder? Not many, in my experience, which is curious when you consider the cost of missed appointments. Is SMS just too technical for business? Theres no shortage of SMS providers in the market including SMS Text News sponsor Clickatell.

A couple of weeks ago I had to visit the dentist and the day before I received a call from the dental practice reminding me of my appointment from a person. How much would that have cost? Our local GP practice uses a wallboard to advise patients when their doctor is ready to see them. In between appointments, it scrolls a message showing how many missed appointments there were the previous month 234 for June. Thats massive wastage and a simple SMS would remind patients to keep or cancel their appointment. It wouldnt guarantee that everyone would turn up and some patients, particularly the elderly would not be comfortable with a SMS reminder but it would work for many. I had a browse around the web and found a company that specialises in the health market for patient reminders and health promotions. Great idea! iPlato Patient Care Messaging is a solution designed for NHS reminders which is used by a number of GP practices and primary care trusts but not mine. Why doesnt my GP practice make use of SMS to remind patients? My wife represents young people in the community on the GP practices patient forum and as they seem to be an ideal target market for SMS reminders itll be raised at the next meeting with a suggestion the practice looks at the costs and logistics of such a system.

Another solution Id like to see would be SMS notifications of credit card transactions over a specified value to provide an early warning of fraudulent transactions. These need to include specific details of the transaction merchant and value, unlike the SMS alerts from the online bank, Cahoot that are generic and merely advise of a deposit or a withdrawal what use is that? Some banks offer mini statements by SMS but I want to know about specific transactions as they happen at the time of authorisation, not settlement. Id even be prepared to pay for a customisable SMS alert service that worked in real time.

These are just a couple of areas that would benefit from the ubiquity of SMS. For a technology thats been around for so long businesses are only just starting to scratch the surface of SMS.

Jonathans also at Sevendotzero.

Normob watch

Wednesday, July 9th, 2008

Sat on the train down to London this morning I saw a great piece of normob behaviour. A little bit like Ewans recent Does your phone do numbers? post, it made me smile, so I thought Id share it with you.

An older gentleman (possibly 65 ish) got an old Nokia out of his jacket pocket (unfortunately I didnt see the exact model); took it out of its protective wallet and then got ready to make a call. However, instead of accessing the phones address book, he opened up a piece of paper that was in the wallet and typed the number into his phone.

Having a written list of the most used numbers was something that my grandparents used to keep by their old landline phone. If they were alive, I could imagine them using a mobile in exactly the same way as this guy sat near me did. This guy didnt want to use all the clever applications that you and I might he just wanted to make voice calls while he was mobile.

While I agree that the industry needs to keep innovating, part of the issue is that normobs like this are still a big part of the market for the operators et al.

Of course, as I was on an East Midlands train, the poor guy had no reception so even his most basic requirement wasnt met!


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