Posts Tagged ‘operator’

Blacklisted GetJar now on every operator’s Whitelist

Monday, February 9th, 2009

I followed up with Patrick Mork, VP Marketing of GetJar (got a video of him coming from the MIR Developer Networking event). I wanted to know more about how operators are reacting to GetJar nowadays. For a long time, mobile operators were seeing services such as GetJar (effectively a huge, free app store for mobile applications) as a massive, massive threat. Many wanted nothing to do with GetJar — indeed some even blacklisted the service just in case it canibalised their on-portal application downloads.

Crazy. But true.

However more recently, the operators have been entirely changing their tune — indicative of an increasing trend toward cooperation, perhaps?

Here’s Patrick’s explanation.

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Ewan,

You asked recently about how and why GetJar, a company previously blacklisted by networks and operators alike is now welcomed and even partnering with them to provide mobile content. I think the answer to that is that the perception of the content we host and of the type of company we are has now changed for three main reasons:

1) Stricter policing and protection of the content on our network – we have put policies in place to protect Intellectual Property (IP) and to avoid piracy. For instance we recently had a Gameloft game posted by a user, our response was to immediately remove this from the site and to freeze that users account

2) We have looked into the positioning of content on our site – GetJar is an open sourced community which by its very nature means we have adult content available. We have worked hard to ensure this content only reaches the users who specifically look for it and are careful of how it is marketed, ensuring it will not appear in an inappropriate place or next to any large, established brands.

3) Traffic – With over 20 million downloads a month of free content, GetJar is fast becoming both an interesting source of content and traffic for mobile operators the world over. Operators are constantly looking for new ways to excite their customers through innovative mobile content offerings. In addition, they are also seeking to maximize their investments by generating as much data traffic as possible. The industry needs consumers to embrace content and the success of app stores like GetJar and of course Apple, coupled with the economic climate help encourage user adoption of mobile content and drive traffic.

Mobile Operators’ and GetJar’s success are not mutually exclusive, our partnerships to provide app stores for the likes of 3UK and Vodafone Ireland show that the combination of traffic and content works. GetJar as a company is growing up, monetising data traffic and hosting new and interesting content which for the networks is now a compelling offer.

Talk to you soon,

Patrick

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Excellent stuff Patrick — thanks very much for taking the time.

If you, dear reader, are looking to get your mobile applications out to a larger audience, do think about GetJar. Let me know if you need an intro. As ever I’m ewan@mobileindustryreview.com .

Meteor reaches 1 million customers

Sunday, October 5th, 2008

A lot of the content here at MIR especially regarding the networks is heavily UK oriented, however I picked this up in my news feeds regarding one over the networks over the water in Ireland.

Over at Mobile News they are reporting that Meteor reached 1 million customers earlier this month;

Meteor chief executive Larry Smith presented the network’s one millionth customer, Dublin man Keith Hanlon, with a prize of €500 (£397) credit every month for the next 10 years.

Hanlon also walked away with a holiday worth €10,000, giving his prize package a total value of €70,000.

It is really good to see Meteor celebrating this milestone in style, congratulations to the team over at Meteor.

Vodafone announce Pre-Pay Deal!

Thursday, September 4th, 2008

Vodafone have announced their first pre-pay deal in over two years. Luckily for us pre-pay consumers out there, it sounds like a bloody good offer too.

For just ten pounds per month, users will be entitled to unlimited free evening and weekend texts. Obviously this will be in-accordance to a Fair Use Policy of some nature, but brilliant nonetheless.

Still not happy?
Well topping up thirty pounds a month entitles you to unlimited free texts anytime!

I’ve never taken Vodafone into consideration for anything really, but I have to say, I’m rethinking my plans to join Virgin Mobile. I’m not an avid text’er, but for ten pounds, I can’t go wrong can I?

In addition to this, new and existing Voda-customers will see the peak call price drop ten pence, to 20p.

That’s what I like to hear!

I have to say, in recent weeks all I’ve been reading about Vodafone is good (other than some price changes which weren’t that brilliant), but even so… They definitely seem like the people to go to for customer service, and reliability.

Dell Mini Inspiron coming to a UK operator shortly

Thursday, September 4th, 2008

I had a tip in this evening from a reader who reckons that the Dell Mini Inspiron — as seen by Gizmodo (pictures from Gizmodo too) — is heading to a UK operator shortly.

Picture 13

Almost every operator has got in on the laptops-for-30-quid-a-month thing — and they’ll thrown in a USB data dongle.

Well.

If my reader is right — and he’s highly placed within the mobile operator circles so I do credit his tip — a UK operator is preparing the launch of the Mini Inspiron.

It’s not just a gorgeous ultra-light notebook. Oh no. It’ll have HSDPA built-in.

Built right in. I’ll take two please. If this tip is half-way accurate, these things will be flying off the shelves. FLYING.

Picture 12

And what network?

Well it’d be rather convenient if I could simply add one of these to my Vodafone account.

WiMax discourse from Mr Operator coming shortly

Monday, September 1st, 2008

We’ve a huge, huge piece on WiMax coming from Mr Operator. Suffice to say, he is not impressed.

Some highlights I plucked from his piece this morning:

  • “Over at Intel, someone else (possibly at the same long lunch) piped up and said “Great idea guys, here’s several Billion dollars, hop to it”. And lo, the WiMax hype machine was born.”
  • “But there’s a rather pesky technical fly in the WiMax salesman’s snakeoil.”
  • “Moving on to the myth that WiMax provides better ‘coverage’ than 3G systems.”
  • “And at currently allocated frequencies, you’ll be building 3-4 times the number of sites.”

We’re aiming to publish on Tuesday.

There’s gonna be fireworks.

Should an operator charge you VAT on your contract pay off?

Thursday, August 28th, 2008

Check this issue out from Steve Rowlands (of S60blogger) about Orange (yeah, them again):

Steve writes:

Sick and tired of the lack of customer service from Orange, I decided to cancel my contract with 10 months remaining.

Upon making the phone call to the customer (dis)service disconnections department, I found myself greeted by a rather rude and abrupt representative..

Informing said representative of my intention to cancel my contract, she informed me that the ‘charge’ for doing so would be £200. For the purpose of my sanity, I will leave out the shrapnel from this equation.
“How is this so?” I asked.

“Well, your contract is £20 per month, multiplied by 10 months, equals £200″ came the reply.

My contract is £20 per month, but that is INCLUSIVE of VAT. In my understanding, VAT is charged on a service being provided. Since Orange is not actually going to be providing me with a service for those 10 months, why should I have to pay the VAT?

Indeed, do I actually have to pay the VAT? Can I just send them the amount, less the VAT element and be done with it?

Is this another example of l’Orange’s ineptitude of providing excellent customer service? The real kick in the teeth? Vodafone don’t charge VAT on their cancellations, for exactly the reason stated above……

Maybe I’m just barking up the wrong tree. Taxation expert, I am not.

How did they respond Steve? Did they waive the VAT or stick to their guns?

3 business is excellent value; but that’s no excuse for working at the Doctors

Wednesday, August 27th, 2008

I just got this bit of news in from UK operator, 3. They’ve got one of the best priced business services in the marketplace (have a look here). Independent analyst, Pure Pricing, has verified this.

They’ve done a bit of research to find out just how mobile mad we are. Have a read…

New survey by 3 Business discovers hard-working British staff unwilling to leave the office behind
Nearly a quarter use their mobile to work from the pub, 25% have sent emails and made work calls whilst on public transport and 13% even work from the doctors.

A survey of over 1,000 UK workers released today by 3 Business has uncovered that 31% of all people feel it is essential to be contactable by work, whenever and wherever they are. The survey also found that 23% of people have answered calls or sent emails whilst down the pub, 25% have worked on public transport and 13% have even sent emails and made work calls from the doctor’s surgery.
The survey also revealed that 7% of all people questioned, which equates to 4m people across the UK, have taken time out in the middle of a date to take a work phone call. An intriguing 4% of people have even managed to send emails and speak to work colleagues whilst having a waxing or tanning session.
Renato Bottini, Head of 3 Business, said, “The mobile phone has become such a crucial part of the working day that people can now no longer do without it. Whereas previously people would be lashed to their desk, their mobile now gives them the freedom to keep up with emails and other work events no matter where they are.

When I’ve got my Blackberry on me, I use my ‘downtime’ a lot. So I have definitely worked from the doctors. The pub. The restaurant. The plane (when on the runway with a signal).

I’m not too sure I want you emailing me whilst you’re being waxed.

Maybe we could get RIM to knock up some dynamic footers.

Sent from my Blackberry whilst I was on the loo.

Sent from my Blackberry whilst I was talking to the Doctor about that rash.

Sent from my Blackberry whilst I really should have been paying attention to the road.

Send me your questions for Mr Operator!

Tuesday, August 26th, 2008

I’ve been on to Mr Operator today with the feedback from my earlier post. Thank you for that.

I’ve agreed that, generally, we won’t be pulling any punches. We’ll be punching away. Or, at least, Mr Operator will be.

I’ve taken off the mask, the 10cm thick iron chains and the straitjacket.

Mr Operator is now waiting for your input. He will answer any question you care to put to him (provided it’s authored by someone with half a brain). I expect that sometimes, he might respond with a single sentence. Other times, you might get an essay.

Let’s take a step back first though. Who is Mr Operator? Here’s the original text I published when we launched the series:

There’s a chap I know. I’ve been calling him The Operator or Mr Operator in the recent SMS Text News Mobile Industry Review podcasts. He’s a little known gem that almost every mobile startup needs to talk with. Or, ideally, hire. Indeed, if you’re not talking to him at the moment, or if you’ve never heard of this service, talk to me and I’ll see if I can introduce you. He consults to a maximum of five mobile startups at any one time. His job? To rip their services to pieces. To rubbish every slide, to bludgeon the startup’s business plan. To slap the VC sitting on the startup board. To bring reality. Yes! His job is to help you craft a winning strategy to pitch a mobile operator.

How do you know he’s any good? Simple. He is that man. He’s the guy you pitch at one of the world’s largest international operators. Hardly a week goes by where he doesn’t send me a text privately ridiculing yet another high profile startup that’s just been sent marching, tail between their legs, from his office. He does the best he can to help smooth rough diamonds but, geez, the stories he tells me. He doesn’t ridicule them for spite. It’s frustration. He’s hugely frustrated with the total lack of understanding displayed by most entrepreneurs trying to do business with operators.

Here’s what I’m looking for: I’m looking for questions. Anything you’d like to know. Send me your questions with the subject Mr Operator and I’ll get him to answer.

You might like to know what revenue splits an operator implements with content providers. How to get on deck. Who runs their deck? How do you sell them an handset? How do you put a service on a handset?

Whatever your question — or set of questions — whack them to me and let’s get moving.

As ever, I’m ewan@mobileindustryreview.com.


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