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Operators Opinion Services

How important is WiFi (or connectivity) in a retail environment?

I’ve a question for you about the importance of connectivity in the retail environment. I’d like to determine if I’m an absolutely ridiculous edge case, or whether you’re feeling it too. I set out a scenario last night whereby I made extensive use of Whatsapp to help my wife decide precisely what present she’d like […]

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Operators

Could Europe’s mobile operators please just give up and become one big operator?

Here’s a portion of Matt’s story from The Next Web: Despite owning large shares of independent markets across Europe, the continent’s major operators have reportedly entered talks with the view to creating an EU-wide mobile network capable of uniting national markets, the FT reports. According to the newspaper, telecoms executives from Deutsche Telekom, France Telecom, […]

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News

Operator app stores hit the rocks: 3 close this month

Operator app stores had been trumpeted – by the operators at least – as a way for them to maintain a stake in the valuable business of selling users ‘value add’ services. Petrified (or indignant, occasionally) at the predictions they were to become just ‘dumb pipes’ additional revenue streams were urgently sought. In 2012 several operators realised […]

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Operators Opinion

UK operator 3 tried to flog me some stuff today

“Hello, is that Eeee-wan Mak-Lee-od?” said a voice from rather far away. It felt like a call from India. “Yes it is,” I answered. “Hello I’m calling from Three, your mobile service provider,” continued the chap. “Good afternoon,” I replied. I listened to the offer. “We’d like to offer you a discounted rate on anything […]

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Operators

Creating loyalty is difficult: A fascinating read for operators wondering why it’s all going wrong

Two of IBM’s top telecoms chaps have put together a terrific piece published on Telecom Asia exploring the issue of mobile operator customer loyalty. I strongly recommend anyone working at a mobile operator takes the time to read through it. On the back of IBM’s rather exhaustive telecoms consumer survey, they’ve outlined some rather direct […]

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Operators

The growing irrelevance of the operator: Now I just need connectivity

I’ve been a little silent here on Mobile Industry Review lately because I’m slightly bewildered by the new reality sweeping across the marketplace. I’m sure it’s familiar to many readers — that is, your operator is almost completely irrelevant to you nowadays. It’s been a reality that’s slowly established itself in my mind. Of course […]

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Sponsored

Episode 10 of the Emporia Telecom video series: Upcoming service features

In episode 10 of the Emporia Telecom video series, we meet the company’s Director of Services & Innovation, Michael Rabenstein. Before we filmed this episode, I was talking to Michael about Emporia’s philosophy of handset services — navigation, for example. Michael explained that although there is certainly a use-case for navigation (e.g. Tom-Tom style sat-nav […]

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Sponsored

Episode 9 of the Emporia Telecom video series: The opportunity for mobile operators

In episode 9 of the Emporia Telecom video series, we’re still with Ian Hosking, Senior Research Associate at the Engineering Design Centre, University of Cambridge. In this video I asked Ian to give us an overview of the opportunity for mobile operators with the audience that Emporia is serving. I strongly recommend watching this one […]

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Operators Services

o2’s innovation team launches international calling card app – love it!

I have to say kudos to the team at o2’s innovation labs. Kudos gents. They’ve created an international calling card application that you can download for your app. It’s a really nice idea — and something that I think most o2 customers who call abroad now-and-again should have on their phone. If you’re a regular […]

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Operators Opinion

Operator Innovation: Let me access my SMS everywhere?

Hello dear reader, it’s me again with another Operator Innovation post. The series has been terrifically well received — thank you once more to all the executives from around the industry who’ve complemented us. And hello to the chaps from o2 Innovation who, almost every week, point out that they’re working on something very similar. […]

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Operators

Operator Innovation: One number for all my voice calls

It’s time once again for the Operator Innovation post. I’m delighted to report that the series has been gaining substantial attention from a host of senior mobile industry executives. To these executives, let me say this: 1. I love you all. In a proper manly way. Without your continued efforts and those of the industry, […]

Categories
Operators

Operator Innovation: Fancy a MacBook Air, iPhone, iPad for £100/month?

It’s time for the third post in my Operator Innovation series here at Mobile Industry Review. This week I’m looking at lifestyle. Before we get to that, here’s a brief word on this series. Generally speaking I will touch upon issues that I’ve briefly explored before here on the site — or that I’ve mentioned […]