Categories
Operators

Operator Innovation: What would happen if an operator actually thought like Apple?

It’s been a little while since I sat down and wrote an operator innovation post. Today I’m doing a lot of speculating. I’m wondering just what it will take for true, exciting services to be offered by an operator. I don’t mean unlimited texts, or fancy calling plans — I mean absolutely new products and […]

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Operators Opinion

Operator Innovation: Isolate me from the pain of hardware responsibility

It’s time for post number 7 in the Operator Innovation series I’m running here at Mobile Industry Review. I’m looking at the importance of user experience in the context of hardware — particularly around failure. Recently — as I described in the previous post — my wife’s iPhone 4 screen cracked as a result of […]

Categories
Opinion

Operator Innovation: Access any airport lounge with T-Mobile GlobalPlus+

It’s time for the sixth post in our Operator Innovation series. Last week I looked at the issue of SMS and how operators still have time to leverage one of their strongest assets — messaging and the phone number identity that underpins it. This week I’m looking at added value — or semi-intangibles. I’ve often […]

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Operators Opinion

Operator Innovation: Let me access my SMS everywhere?

Hello dear reader, it’s me again with another Operator Innovation post. The series has been terrifically well received — thank you once more to all the executives from around the industry who’ve complemented us. And hello to the chaps from o2 Innovation who, almost every week, point out that they’re working on something very similar. […]

Categories
Operators

Operator Innovation: One number for all my voice calls

It’s time once again for the Operator Innovation post. I’m delighted to report that the series has been gaining substantial attention from a host of senior mobile industry executives. To these executives, let me say this: 1. I love you all. In a proper manly way. Without your continued efforts and those of the industry, […]

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Operators

Operator Innovation: Fancy a MacBook Air, iPhone, iPad for £100/month?

It’s time for the third post in my Operator Innovation series here at Mobile Industry Review. This week I’m looking at lifestyle. Before we get to that, here’s a brief word on this series. Generally speaking I will touch upon issues that I’ve briefly explored before here on the site — or that I’ve mentioned […]

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Operators Opinion

Operator Innovation: Taxis, baby, taxis!

In the second in my series of Operator Innovation posts, I’m looking at Taxis. Why isn’t there a ‘taxi’ button in every Orange phone? Seriously — think about the possibilities? Buy an Orange contract and you’ll get prioritised access to over 450 fully approved and vetted taxi firms across the UK. That’s one firm in […]

Categories
Operators

Operator Innovation: Why can’t my mobile operator talk to my bank when my card declines abroad?

I was going to call this series, “Why operators are shit,” but I have decided to try and adopt a more positive tone with the site. It’s just too easy and far too accurate to call our mobile operators ‘shit’. Too easy. Too accurate. I’m not bothering with names at the moment though. I wanted […]