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News Operators

News: EE aims to cover the entire UK with 4G

The UK mobile network EE said this week it will increase coverage over the UK by expanding 4G to more than 95 percent of the country by 2020. In 2015, EE signed a deal with the government to replace its Airwave network and also said it would eliminate zones of no coverage for consumers at the […]

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Operators Opinion

Opinion: Richard Goold on Google’s Project Fi

Since Google announced its Project Fi initiative, there has been a lot of chatter about what it means for the mobile operators, and whether Google’s efforts will disrupt the market for the better. Today’s post is by Richard Goold of Moorhouse, who has 8 years experience as a management consultant including 5 years in executive leadership roles […]

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News Operators

Three launches new 40 GB mobile broadband plan, but is 40 GB enough?

Mobile phone company Three UK has recently added a new option for anyone looking to sign up for mobile broadband. There is now a 40 GB data plan, costing around £45 a month, double the previous allowance of 20 GB (which admittedly only cost between £21 and £23 a month). There are several limitations however, as […]

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News Operators

Free roaming this summer on Carephone Warehouse’s iD network

Now that the summer holidays are well underway, a recent study claims that almost a quarter of UK holidaymakers will be burnt by the cost of data whilst they’re away. Unfortunately, they’re paying over the odds for playing games, using Facebook and just surfing the Internet. It turns out that most holidaymakers spend around 40 minutes online […]

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News Operators

Mobile operator Umniah turns to Bango Payment Platform for app store billing

In the last few weeks, yet another mobile network operator has chosen the Bango Payment Platform for app store carrier billing. Umniah, one of the fastest-growing Jordanian mobile network operators, plans a range of app store connections through Bango’s platform, starting last month with the launch of Microsoft’s Windows Phone Store. But why are platforms such as […]

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News Operators

Aeromobile is off to a flying start in 2015

Over the past few years, you may have noticed talk of being able to use your mobile phone on a plane. Despite what seems like many years of discussion on the topic, you might not realise that some airlines have already installed special mobile network technology onboard, enabling you to get online before you reach your destination. One company in particular, Aeromobile, […]

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News Opinion

News: Tesco Mobile ranked best mobile provider, EE left trailing​

The UK mobile market is undergoing huge changes at the moment, with consolidation rife and operators trying to attract more customers while also rolling out faster and more reliable 4G networks. Last month, Carphone Warehouse announced its new iD mobile network, BT is in the process of buying EE, and Three is acquiring O2. Meanwhile Satmetrix, the leading […]

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Operators

We’re getting there with BT’s Quad-play and Google’s Project Fi

I am pleased to see the mobile operator trend toward commoditisation. Long term readers will recognise that I have a rather binary view on the mobile operator industry: Either innovate, or get out of the way. Sadly — and yes, I’m using broad brush strokes here — we’ve seen next to zero innovation in recent […]

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News Operators Opinion

Apple Pay will heat up European mobile payments battle, mobile operators must respond to stay relevant

With Apple Pay and other mobile wallets gaining momentum, it seems that mobile operators face increasing challenges in staying relevant in terms of our mobile money. After all, would you rather use a payments service from Apple or Vodafone? A new report from IHS Technology highlights the very fact that Apple Pay and others are expanding internationally […]

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News Operators Opinion

TalkTalk focuses on improving chat-based customer service

It’s rarely a pleasure calling customer services for any company – long delays, a poor quality connection, and inevitably not achieving what you were trying to do in the first place. British MVNO operator TalkTalk seems to have recognised this, having conducted a customer behaviour survey that concluded that subscribers “increasingly prefer to self-serve online”, although there is […]

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News Opinion

What does Sky’s entry into mobile mean for consumers?

The past few months have witnessed the start of a huge shakeup in the UK mobile and telecoms industry, as BT buys EE and Hutchison Whampoa (owner of Three) makes a bid for O2. Sky recently announced the creation of its own mobile brand as a Mobile Virtual Network Operator (MVNO), piggybacking on the O2 mobile network, […]

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News Operators Opinion

Is the BT and EE tie-up good for consumers?

By now, everyone who has been following the major news outlets will have heard that British Telecom has announced its plans to purchase UK mobile operator Everything Everywhere (EE) for a reported £12.5 billion. Confirmation of the strategic deal comes just months after BT was reportedly in talks to buy either O2 (owned by Spain’s Telefónica) or […]