Tag Archives | Operators

Mobile Payments - mPOS

Apple Pay will heat up European mobile payments battle, mobile operators must respond to stay relevant

With Apple Pay and other mobile wallets gaining momentum, it seems that mobile operators face increasing challenges in staying relevant in terms of our mobile money. After all, would you rather use a payments service from Apple or Vodafone? A new report from IHS Technology highlights the very fact that Apple Pay and others are expanding internationally […]

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Live Chat Keyboard

TalkTalk focuses on improving chat-based customer service

It’s rarely a pleasure calling customer services for any company – long delays, a poor quality connection, and inevitably not achieving what you were trying to do in the first place. British MVNO operator TalkTalk seems to have recognised this, having conducted a customer behaviour survey that concluded that subscribers “increasingly prefer to self-serve online”, although there is […]

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BT-EE Main Pic

Is the BT and EE tie-up good for consumers?

By now, everyone who has been following the major news outlets will have heard that British Telecom has announced its plans to purchase UK mobile operator Everything Everywhere (EE) for a reported £12.5 billion. Confirmation of the strategic deal comes just months after BT was reportedly in talks to buy either O2 (owned by Spain’s Telefónica) or […]

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Nokia N1 - Main Pic

Nokia eyes a comeback with the N1 Android tablet

Nokia caused a stir this week with the revelation that it would return to the consumer hardware business with an all-new 7.9-inch Android tablet called the N1 which, it has to be said, bears a striking resemblance to Apple’s iPad Mini – even down to the milled aluminium, rounded corners, and the appearance of the volume buttons, speakers and […]

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4G Networks - Main Pic

4G networks in the UK – the state of play

With the rapid adoption of 4G networks across the world, people in the UK now have access to some of the fastest mobile download speeds on the planet. The move from 3G to so-called next generation networks (which netted the government £2.4 billion in the license auction) seemingly took forever and, despite differences in opinion about the term 4G, it’s undeniable that network speeds are […]

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Flagship Smartphone Main Pic

The best time to buy a flagship smartphone?

Whenever the latest and greatest flagship smartphone is released, it’s very tempting to trade in your old model and upgrade immediately. Buying a new smartphone is not always a straightforward choice; unless you have simply chosen your favourite brand, buying one that fits your needs and budget can be a tough choice. It is also a matter of careful timing – […]

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Apple SIM Title Pic

Apple SIM: bad news for mobile operators?

Apple SIM quietly introduced Anyone who saw last week’s Apple keynote (where the company predictably introduced new iPad, Retina iMac and Mac Mini models) probably missed the moment when Apple quietly introduced its carrier-neutral Apple SIM in cellular versions of the iPad Air 2 and iPad Mini 3, in what could prove to be a disruptive move for the mobile industry. The Apple SIM […]

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Are Mobile TV and Video Still Killer Apps?

Mobile TV and video were once considered “killer apps” that would entice subscribers to use more data, helping the networks increase ARPU and hold onto customers in an increasingly cutthroat market. Video was perhaps thought of as a panacea that would prevent operators becoming merely bit-pipes; but in reality, this is the situation they face […]

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