Tag Archives | outage

RIM’s $100 App World outage compensation: Good move

By on October 17, 2011 in Applications, Devices

You’ll have no doubt heard that RIM will shortly be offering $100 worth of application downloads to every consumer as compensation for last week’s outages. This is a good move, for a number of reasons. 1. It’s a tangible offering — real apps, real brand names 2. It’s a recognition of the annoyance and frustration [...]

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If an operator suffers a critical outage, should they refund customers?

By on March 30, 2011 in Operators

On the 28th of March, T-Mobile Netherlands suffered a catastrophic network outage that resulted in millions of users having their phones transformed from communications devices into paperweights. From what I’ve been told, connectivity was offline for most of the business day. T-Mobile is refusing to offer any compensation citing ‘Force Majeure’. Now then — should [...]

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Apple admits something’s wrong… Well it couldn’t exactly deny it

By on July 30, 2008 in News

Has anyone else been following this MobileMe fiasco?  If you haven’t then click here.  You back with me?  Good. I’m not sure what’s impressed me more, that an Apple application doesn’t simply work or that the company has kept users updated.  Apple has demanded that one of its staff blog on the subject.  The opening [...]

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