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News Opinion

Retailers need to focus on retail technology to drive footfall

Today’s post is an interesting viewpoint from Gavin Ray, SVP of products and marketing at ip.access, on how retailers are embroiled in a ‘retail arms race’ – battling for in-store footfall. Gavin’s view is that the high street is still alive and kicking, despite popular conceptions that the high street is ‘dead’, but he warns that […]

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Operators Opinion Services

How important is WiFi (or connectivity) in a retail environment?

I’ve a question for you about the importance of connectivity in the retail environment. I’d like to determine if I’m an absolutely ridiculous edge case, or whether you’re feeling it too. I set out a scenario last night whereby I made extensive use of Whatsapp to help my wife decide precisely what present she’d like […]

Categories
Operators Opinion

The fly in the ointment of my Vodafone retail order experience

Following on from my super experience yesterday, I awoke this morning to an email from the Vodafone system telling me that my phone was going to be delivered this morning. Love it. There was some excellent integration with their courier, DPD, enabling me to track the delivery real-time and, if necessary, re-schedule it — all […]

Categories
Operators Opinion

An absolutely seamless experience at Vodafone Retail this afternoon

This afternoon I headed out to Vodafone’s Richmond store. My intent was to order an iPhone 5 to be delivered ‘soonish’ for my wife. She’s still on an iPhone 4 and every flipping time I see a photo or video from her, I want to grab the thing and throw it across the room. Yes […]

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Applications Devices News Opinion Services

Anton Gething – nToklo is passionate about data existing in online retail

Momchil here with a video of Anton Gething, Co-founder and Product Director of nToklo. nToklo develops a platform that works with online retail and digital media services companies to Help them enhance and leverage their social capital. Here is the video:

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Applications Devices News Opinion Services

Amdocs: Qnomy Inc, no more queuing at the right desk

This is Momchil with a video of Qnomy Inc and a new way of marketing. Qnomy Inc utilises successfully the concept of “Enqueuing representatives to the right customer” rather than “enqueuing customers to the right desk”. Their system is embedded in the operations of large corporations, banks and retail stores. Here is the video:

Categories
News Opinion

Get me the best retail guy around! Wait? You say he’s from Dixons?

Dixons? The retail chain store in the UK? The dated, dusty and generally dreadful technology store? Oh dear. Let’s be clear, Dixons Travel is pretty excellent. I’ve bought quite a lot from them over the years — indeed I even picked up a £1,400 laptop once on a semi-whim. Dixons Travel shops at Heathrow tend […]

Categories
Opinion

Yossi Zohar introduces Amdocs Retail Experience

In this video we interviewed Yossi Zohar, Marketing Director at Amdocs Customer Management Division. Amdocs is showcasing the Amdocs Retail Experience which provides an end to end solution for operators to improve customer experience at the store. Part of the solution is the Retail Interaction Manager, a product designed for tablet devices reducing training costs. […]

Categories
Devices

Carphone Warehouse Christmas press show

Carphone Warehouse are hosting a Christmas Press Show next Tuesday. It’s a preview of their hottest handsets and product announcements that we can expect to see hit their shops toward Christmas. And we’ll be there, with bells on. Unfortunately there’s no filming allowed — so we can’t produce a MIR Show from the event — […]