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News Operators

A slight improvement from 3UK’s sales outreach team!

For the last few days I’ve been getting calls from 0800 358 4487. They never leave a voicemail. They never send a text. I thought it was the 3UK sales team and today, when they called for the fourth time, I was able to pick up. And yes indeed it was a nice Indian chap […]

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Applications Devices News Opinion Services

Amdocs: Qnomy Inc, no more queuing at the right desk

This is Momchil with a video of Qnomy Inc and a new way of marketing. Qnomy Inc utilises successfully the concept of “Enqueuing representatives to the right customer” rather than “enqueuing customers to the right desk”. Their system is embedded in the operations of large corporations, banks and retail stores. Here is the video:

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Operators Opinion

UK operator 3 tried to flog me some stuff today

“Hello, is that Eeee-wan Mak-Lee-od?” said a voice from rather far away. It felt like a call from India. “Yes it is,” I answered. “Hello I’m calling from Three, your mobile service provider,” continued the chap. “Good afternoon,” I replied. I listened to the offer. “We’d like to offer you a discounted rate on anything […]

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News

The Smartphone sales stats for last quarter are out… have a read!

Kantar Worldpanel ComTech just released their quarterly update showing operating system share of smartphone sales. Their stats always make interesting reading. Here’s what Kantar has to say: Apple’s iPhone 4S launch has helped the company regain global momentum with the US driving growth, according to new data from Kantar Worldpanel ComTech. In the latest 12 […]

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Devices

1.2 billion handsets sold in 2009, Nokia & Symbian still top

Gartner released their market research on worldwide smartphone sales today. Needless to say Nokia, is still the runaway market leader with a whopping 441 million devices sold, garnering a respectable 36.4%. But that’s down 2 percentage points over 2008. Samsung came next with 236 million devices sold, followed by LG (122m), Motorola (58m), Sony (55m) […]

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News

LGPradaWatch: Naming of the phone, sales and miscellaneous musings

Several notable points came to light in the press briefing. The first of which was the handset will also be known as the LG Prada phone, the exact same moniker the first phone went under. Not LG Prada II, or LG Prada: The Next Generation. In fact nothing to separate it from the first phone […]

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News

Condom sales soar in India because of ringtone

Back in August we told you about this. Now the results are in: NEW DELHI (AFP) – A media campaign featuring a mobile phone ringtone that sings “condom condom” has pushed up sale of the contraceptive by 85 million in six months, India’s AIDS control body said Friday. ADVERTISEMENT The campaign, which included television and […]

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News

6.9 million iPhones sold in Q4 2008

Apple’s Q4 Conference Call announcement brought us some astonishing iPhone news today. While the company posted a profit of $1.14 billion on revenues of $7.9 billion for the quarter, their sales figures for their devices were off the roofs. In the Q4 of 2008, Apple managed to sell 6,892,000 iPhone 3Gs compared to the 1,119,000 […]

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News Operators Opinion Services

If there was one thing you could change, what would it be?

A thought I’ve pondered over a lot. If I had my way I would change a lot (not only in Mobile), but in the rest of the world. But let’s forget about that; let’s think purely Mobile, purely communications, and sales. What would you change? What has to annoy me the most with mobiles, especially […]

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Operators

Orange says they didn’t pay actors, sales are strong

This had to happen, didn’t it? If you thought Orange paid Polish actors to make fake queues outside their shops just so that it would seem that they were having a good sale, then you are wrong my friend. Or at least that’s what Orange wants us to believe! After the furor that was caused […]

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News

Orange promises better network, more sales staff

Orange has decided it’s time for a change and has announced a new strategy that it hopes will mean improvements in everything from its network to its sales staff. Here’s the summary of what’s happening from Orange: • new customer service strategy implemented including 500 new customer- facing roles in UK customer centres & shops; […]

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News

Apple iPhone sells out again after O2 price cut

After O2 cut the price of the iPhone, it seems like it’s provoked a surprising phenomenon: Mobile Today reports people are once again queuing to buy the device. So much so, it seems, that the device is once again selling out. Mobile Today quotes one Carphone Warehouse staffer as saying “it’s like launch day again”. […]