Posts Tagged ‘Three’

Help: Is this a mobile developer FAIL?

Saturday, May 2nd, 2009

Whilst we get busy with the new design and arranging of developer interviews, I need your assistance on this conundrum. I’m not sure whether it’s a complete ‘FAIL’ (as the phrase goes) on the part of the developer, or whether it’s just-one-of-those-things.

I’ve been using my Android G1 a lot since I arrived in America because, conveniently, my US T-Mobile sim works perfectly with it (even though it’s a UK device). I didn’t have to do any configuration since HTC thoughtfully included the T-Mobile US web settings on the device already.

So I’ve been taking pictures.

As you do in a city as nice and as varied as San Francisco.

I’d like to send them directly to Flickr. Since there’s no ShoZu service on Android at the moment (and I haven’t re-installed Pixelpipe yet) I thought I’d have a look around the Marketplace on Android.

Unlike others, I take it upon myself to buy as many applications as possible. I did a certain amount of evaluation on ‘Flickr Upload’ when I came across it. From memory it was $0.99. Or perhaps less.

I scrolled down to the comments.

On the 28th of April, ‘Matthew’ commented:

Works wonderfully. Well integrated.

.. and he gave it five stars.

I suspect Matthew is referring to the share option. When you take a photo on Android, there’s a button that pops up called ‘Share’. Click on that and you get the choice of sharing by Email, by Google Mail or — to Flickr (enabled by this application). Smart. I was warming to the concept.

I noted that it’s had between 100-500 downloads. Ok. Not a brilliant well-trodden path. I continued with the comment review.

On the 21st of April, ‘z0mbix’ commented:

Will not authorise with flickr on t-mobile/G1. Can’t get any reply from the developers em[ail]…

Er.

I’d gone off it right away.

The final comment on the app’s frontpage was a day before z0mbix’s one from Benjamin:

Exactly what I was looking for works perfectly

Hmmm.

Z0mbix’s comment put me right off. But I reasoned there must be a reason, maybe he/she didn’t know what they were doing? Afterall if Benjamin and Matthew each had a good experience, I should be ok?

Right?

As I walked out of the Westfield Mall in downtown San Francisco I spotted an advert I wanted to write about. I decided to download Flickr Upload there and then, configure it and get moving.

I paid the money, the app downloaded and within seconds I’d got to the main prompt, asking me to authorise my Flickr account to work with it. Fair enough.

I typed in my Yahoo account username and password and hit ‘login’.

Nothing happened.

Nothing.

The screen went blank.

Er.

‘I’ve just paid a dollar for this,’ I thought, rather disappointed. I was experiencing the pain of fellow user, z0mbix.

I tried again. Maybe I typed my details wrong?

Again it failed. The app just sat on a blank screen like this:

Rubbish!

I ended up sending the photo to my email account and walked home, rather annoyed with myself.

I was annoyed because I thought I’d obviously got my Yahoo password wrong.

What self respecting developer would allow an application to go live — a chargeable application at that — which doesn’t actually work?

Then I reasoned that it must be a Yahoo screw-up and spent a good few blocks cursing them in my mind.

I got back to my desktop and immediately changed my Yahoo password to check I had it correct.

Again I tried authorising the app.

Nothing. Nada.

I’ve bought a dud.

I don’t know who is responsible. It COULD be Yahoo, entirely. But one assumes that the two other recent commenters on Android Marketplace aren’t lying and they got it to work.

I’ve tried a few times over the past few days to activate it to no avail.

So I looked up the developer online.

They’re called Macrospecs and they’re a privately-owned startup in the bay area.

Ah hah! They’ll have a GetSatisfaction page, right? Or a forum or something?

No.

Nothing!

It’s a one-page website and — ultra annoyingly — the ‘contact’ page goes straight through to their email address.

Confusingly there is absolutely no reference to the Flickr Upload application on their site.

I then had a look back on the Android Marketplace and saw that the ‘developer site’ is listed as FaceofMobile.com/Flickr. Ah hah!

No, hold your excitement.

This is the entire site:

Yup… it’s one page. It consists of three screenshots and a macrospecs logo, with no link. No contact details. No support option. Nothing.

In fairness to the developer, one wouldn’t expect that many support enquiries from an application that simply sends a photo to a Flickr account. It’s not rocket science and there’s hardly any failure points.

Except the authorisation process.

And, of course, macrospecs don’t control that, Yahoo do.

Tough luck for me and z0mbix, right? If it ain’t working, you can try contacting macrospecs but it’s rather clear they don’t want to know — and are not expecting to support any enquiries.

I hunted around and I found a support forum for macrospecs’ Face of Mobile application, a $1.99 Windows Mobile Facebook app.

I suppose I could try posting there.

But I’m not feeling very welcome — or smart for buying the app. Indeed I’ve paid a dollar for the privilege.

It’s perfectly fine for it to happen to me, I have a good understanding of the trials and tribulations of mobile development — but if this is the experience of your average consumer who’s just picked up a G1 or G2 and is expecting 100% friction-free total quality-assured service from the Android Marketplace, they’re not going to be at all impressed.

Like the ringtone marketplace a few years ago — you’ll pay once and if the experience sucks, you definitely won’t ever pay again.

What’s the right response?

Is this a FAIL on the part of the team at macrospecs? Is it a Yahoo FAIL?

Or is it an Android FAIL?

Would this have happened on an iPhone?

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Originally published on Mobile Developer TV and automatically republished here on Mobile Industry Review. View the original post.

INQ1 phone to leave the 3 network

Thursday, January 15th, 2009

inq-logo

Hutchinson Whampoa’s Facebook mobile is set to spread its wings and fly the coup, according to a report on the news website Mobile Today.

They sat down of late with the supreme emperor of INQ, namely one Frank Meehan. He passed along the details they’re in talks with at least two major operators to carry the phone.

Frank also added more INQ phones are expected in the second half of this year, with a QWERTY offering being on the table too. Hurrah!

The INQ 1 comes along with free unlimited Facebook, Skype2Skype calls, no holds barred IMs, all you can eat text messaging, plus all the emails you can send and calls-delight to 3 network users. All this for only £15 a month, with 75 minutes too.

Mobile Today noted the INQ phone is expected to be on another network by the time the years out, just showing there’s a bigger opportunity for the mobile elsewhere.

Just after the launch event in London, Frank told us he was flying to the states that weekend to have some talks with networks and carriers over there.

It looks like those meetings paid off for the INQ. Well done!

The INQ 1- Student Perspective

Monday, January 5th, 2009

Firstly I would like to say a Happy New Year to you all!

inq-one-440x330_2

Now back to business The INQ 1 has had a lot of coverage here on MIR, both positive and negative.  Both Ewan and Jonthan both have handsets, and thanks to the chaps at 3mobilebuzz and Trevor from the INQ 1 Blog, they have kindly sent me one to test for a month!

I am going to be covering the handset in three parts and the first one is due later on this week, I will be looking at all different aspects of the device. I am really looking forward to reviewing this phone. Sadly I am unable to use the device as my main handset, as I am not a 3 customer and my primary number is with T-Mobile UK.

If you have any questions or anything you want me to test specifically, leave a comment below or drop me an email ricky@mobileindustryreview.com

3 launches £9 tariff

Monday, December 22nd, 2008

3

Addressing the economy’s issues and quicker than our own government is the network 3, who has just announced a sub-tenner tariff.

In days that feel like the end of days, it’s always good to see someone’s looking out for the common man, by offering them a great deal.

The deal that comes along in the form of a free 3G phone, 100minutes/texts on any network, 300minutes of calls to fellow 3 users, free voicemail access and also unlimited windows live messenger and Skype usage.

Available from December 23rd, this Mix & Match 100 tariff seems to be the bee’s knees. How does it match up to others around? It doesn’t even have a single competitor out there that we can see.

It’s available both in-store and online, great for avoiding everyone else that’s out shopping at this time of year. And no one likes a crowd, unless you’re a pick pocket.

The way this particular tariff works, is that you can mix and match (hence the name) between 100 minutes and 100 texts, with 1 minute = 1text. Previously their best deal was Mix and Match 300 for £15, with the same mobile phone being thrown in, seen in the Sony Ericsson K660i.

A handset that comes along with a 2MP camera, obviously with 3G with HSDPA and in a choice of silver on black or lime on white – an exclusive colour for 3.

If there’s ever a time for £9 tariff, with a phone like this it’s now. Hurrah for 3!

Isn’t it about time others step up to the plate with their offerings too?

INQ1Watch: Misc musings, 3’s new mobile broadband with T-Mobile

Sunday, November 16th, 2008

Also at the 3 event they drew a line under their mobile broadband offerings, as in how it’s been so far, what’s coming up next and the overall story.

It doesn’t really fall under the remit of the INQ handsets. Although it does ever so tentatively fall into the data services category which backs nicely into their new phone, so we let them have their 5 minutes.

They went on to show a slide which highlighted the amount of data that’s traveled over their mobile broadband network.

As you might not be able to see the figures all that well, it’s risen from 25,000 GB in November 2007 to just under 800,000 GB throughput from last month.

Not a bad overall feat we believe to date. To truly call it splendiferous you really have to factor in their coverage region and balance it up against other networks, so the jury is still out.

They did go on to state they do have the largest mobile broadband network in the UK, with 98% of it being on HSDPA at 3.6Mbps.

Where 3 see themselves next is more of an interesting topic we believe, and it’s here we pricked our ears up and paid thorough attention. Not that we weren’t beforehand.

They’ve combined their efforts with T-Mobile to produce the world’s largest HSDPA and HSUPA network. It’s hoped by Q3 2010, they’ll jointly have 98% of the possible broadband coverage of the UK. It’s also aimed they’ll have speeds of 14.5Mbps downstream and 5.7Mbps upstream, a nice throughput you’ll agree.

It must have slipped this hacks mind about T-Mobile and 3 jointly establishing this project, as notes over this were feverishly scribbled down only to find out this was all made public a while ago.

Oh well, you learn something new every day only to find out it wasn’t so new after all and you wish what you know should have been known before hand.

INQ1Watch: Reasons behind the phone – 1,2,3

Sunday, November 16th, 2008

In wrapping up the coverage from the launch event, we thought we‘d bring you some of the thinking and reasoning passed along to us as to why the development of the phone’s series by Hutchinson began. These were outlaid to us on the day by 3’s CEO Kevin Russell and the INQ’s CEO Frank Meehan.

These facts came along to us in the form of stats around the rise of data services over the 3 network, charted as an example from Nov 2007 until last month.

To be honest, we were a tad surprised over the figures knowing their frontend portal presented to their customers. Also we recalled some distant knowledge of 3 services being heavily firewalled to a severe degree, where not a great deal of access to outside websites was allowed.

So when we saw the number of users mentioned which started at 250,000 from last year and hitting the high of 950,000 of late, it took us back a bit. After digesting all and sundry plus getting hold of a three SIM card, all of these are actually supported and all works rather well too. It looks like their portal doesn’t scream and shout about it too much.

Just to back up their slide and doubly endorsing how 3 is used in today’s world of social networking, they went on to throw some more numbers at us.

On 3 handsets just over the October period, 2 million searches were performed, 3.5million emails were received by users on the network, 20 million minutes of Skype calls were made, 36 million chats were made on Skype, 200 million instant messages took place, 44 million pages on Facebook were viewed where there were only half that number six months ago. And a partridge in a pear tree.

Whilst you’re digesting all of that, it makes sense that a phone like the INQ should have come along right now. Even more so when you take into account news has reached us this week that mobile Facebook users have tripled this year, to the mighty sum of 15 million and counting.

INQ1Watch: The first ever Facebook phone is here

Friday, November 14th, 2008

Launched at a design studio in Shoreditch East London, 3’s social networking mobile phone arrives on the scene. It’s packed to rafters with instant access to the likes of Facebook, Skype, instant messaging and all for a remarkably low, low cost.

Kevin Russell, the chief executive of 3 UK led the presentation and introduced more of a business focus and background surrounding 3. Which we’ll come back to in a later post as it’s still of interest we believe.

What you’ve all tuned in for is the low down on the INQ 1, and we’re not one to disappoint.

Frank Meehan, the CEO of the INQ division of Hutchinson handled the main crux of the phones presentation and it’s him to we really have to thank for the low down, the full enchilada – everything you needed to know but were too afraid to ask about the INQ 1.

Just for some background on the mobile, it’s been in development for the past two years. More or less since the first iteration of their Skypephone came out, this prompted the development of the phone.

For the canny of you out there, you’ll realise the INQ 1 does have a similar feature set to the Skypephone itself. It’s just doesn’t have the seamless integration of the applications that we’ll discuss later.

Where this phone stands out from the crowd is that everything you wish you could have on a cooked ROM from xda-developers, is all there from the start. It’s like a wish list of social networking applications, but all on one device and meshed together well.

They set out to design a handset that has all of the regular tools used on the desktop during the working day, but is easy to use as SMS is on mobile phone.

3 have worked out from an analysis of traffic on their network that 82% of their phones usage is from data services, such as email, Facebook, IM, VoIP or video sharing. So why not design phone to cater for those needs – hence the INQ 1.

From the get go, everything on the handsets user interface is laid out for that single need and requirement.

At the heart of the phone is the Qualcomm 6260, where they’ve built the user interface around Brew the operating system accompanying the chipset. They’ve gone with this choice of OS for many reasons, none more so importantly than it is truly multitasking as compared to others around.

Now this is complete, we were told INQ could now upscale the platform to higher Qualcomm chips in the series or even lower ones. All of which hinted at the next phones in the series, which could range from budget model to higher end smartphones.

Porting other OSs wouldn’t have been as easy, but now it’s signed sealed and delivered.

If you’re familiar with the TouchFlo 3D UI from the HTC Touch Diamond and Pro, then you’ll instantly recognise similarities on how all the applications are laid out. The best way to describe it, is that all the apps used are listed in serial at the base of the screen. These you scroll through by sliding your thumb from left to right or right to left, as many so are still off-screen.

It’s this UI with all the social networking apps that will be the winner we believe, beside their thorough integration with each other.

One of the main beefs customers of 3 had was with their existing UI’s on the current phones is that they’re not really designed for social networking. Also, if they have downloaded the application relating to something akin to Facebook, it’s very hard to find later on. This time around, they got their act together in this OS and straight from the box too.

As you can already see the main UI interface is a mixture of Facebook, IM, email, RSS feeds and Skype to name but a few.

One of the key things about that handset and it’s UI, if not the key thing about this handset besides all the social networking applications all on offer, is that anything that can be done live can also be done off line.

This is from email, to instant messaging, along with everything on Facebook, in fact anything you can imagine can all be done this way.

As soon as there’s connectivity again, all the tasks performed whilst no net access was available then takes place – just as if it was actually done at that time.

Think of these benefits on areas of low reception; on flights, trains, tubes, any place you have down time really you can still use all of the functions of Facebook, email, instant messaging. All taken from the last time the INQ 1 saw a live connection.

It’s as if there’s an ‘Work offline’ ability to the phone. Don’t think for one second that this could be used to save your data allowance for the month. As on a prepay contract it’s already unlimited, and all just for £15.

This also includes, as you’re no doubt aware by now – unlimited access to Facebook, Skype, Windows Live Messenger, Email, Internet Browsing, SMSs, Twitter, YouTube, Flickr and calls to other 3 customers.

If that doesn’t hail a darn good deal, then we have no idea what does.

The only issue we might have with the Off Line functionality is that it might throw off people’s time line for events, unless that’s taken into consideration with a time stamp and acted upon accordingly.

Where the integration of all the phones onboard social networking software is shown off is in its contact book, for our dollars worth. Here, additional properties are shown of the persons Facebook status (along with other facets of Facebook), RSS feeds to that user, IM status and messages, plus many other items.

We only hope this integration for contacts could be brought across to the likes of Outlook. In suggesting that, why not have a similar INQ 1 UI as a theme for Firefox. So instead of having many tabs and windows open then several IM applications all running at once – just have one single tabular view.

There’s also a good array of Widgets onboard right now, with the likes of Weather and RSS feeds, with much more planned. More will be added in time and straight over the air, unbeknownst to the user as they’ll just appear and without any bother at all.

The on board internet browsing software is quite stunning, almost comparable to Opera in its usability with zoom in and zoom out functions, coupled with full integration of the onboard accelerometer.

Its media player is very versatile and easy to use, also Last.fm has been built in to it. This just shows off what they’ve taken from what customers already use elsewhere.

They’re calling this handset a social mobile and you can definitely see why. The only minor gripe we have at this stage is the handsets screen is a tad too small for comfort level on its 2.2-inch screen, for showing off all that its worth. There’s also no GPS onboard with this handset, but we were reassured of next INQ version will have it instead.

In terms of hardware, there’s nothing exemplary in this model. It comes with a 3.2MP camera, 50MB memory with a 1GB card supplied, 329hrs standby and 324mins talktime. In balance to the applications all onboard and how well they fit together, it’s a darn great little phone and all of course on their HSDPA network.

We can’t stress enough that this does appear to be a bit of a revolution in the way a phone has been delivered. It’s great to use very well laid out and simple to understand. We look forward to more INQs on the horizon. Hurrah!

FastMac iV extends iPhone talk time by a factor of three

Tuesday, November 4th, 2008

Coming along to fix one of the iPhones problems is the latest FastMac iV, an extended battery pack and portable charger.

They believe it can triple the battery life of the phone, with the stats being “capable of up to 24 hours of talk time, 31 days of standby, 20+ hours of video & almost 72 hours of audio playback time”.

Which could be quite a feat if accurate and one ponders as to why Apple does not offer this as standard.

It’s basically an extended battery in a matching moulded casing, containing a 3100mAh TruePower battery that lasts much longer than the standard version. If dragged to one side, most iPhone users will happily admit in the quiet of the confessional that the battery life isn’t the best feature of the Apple device.

With the iV being no taller than the phone itself and weighing in at 25% of the original iPhone, it doesn’t appear to put much of a strain on anyone – physically or aesthetically.

FastMac also states that unlike other snap-on chargers, it doesn’t add stress the dock connector or come away from the handset whilst charging. Also it comes along with the added bonus of being able to charge the phone whilst in use – a-m-a-z-i-n-g!

Not only that, but it has an inbuilt USB port which can charge another device too. What more do you want, beer on tap 24×7?

It can be ordered now to the UK for both iPhone models from their website www.fastmac.com, for around the mid fifty pound mark, plus shipping.

They even offer a half price trade in for existing iV owners on this next generation model.


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