o2 still screwing customers on mobile data. Idiot customers still paying.

Ah hah…. I was sent this in by the SMS Text News anonymous form yesterday. Good job too as I’ve spent the day on trains, in taxis (but no planes).

Check this out — it’s related to what I blogged about a week or so ago.

O2 slashes cost of net access to keep customers | Business | Money | Telegraph

Mobile phone network O2 is slashing the cost of internet access for existing customers who threaten to leave as pressure builds on operators to reduce the price of using their 3G services.

Customers ringing O2’s call centre wanting to switch to other networks are being offered a flat rate of £10 a month for web access.

The deal is being offered only by the retentions team, and not all callers are eligible, but new subscribers are still being charged anything from £48 to £225 for the same level of access.


You know what? I know a guy who phoned up and tried this last week. O2 said it was a minimum of £75 quid a month. He didn’t bother switching though. That’s the problem. Smart o2, eh? I reckon they’ve got a psychological profile of each customer so they know whether or not to refuse the customer or relent and charge’em a tenner a month for unlimited data.

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

2 replies on “o2 still screwing customers on mobile data. Idiot customers still paying.”

thanks for the heads up, but i’ve just come off the phone with o2 after being ripped off by them for what seems like forever now, the girls simple answer was ‘you’re stuck in the contract until september, there’s nothing you can do about it’

i feel like punching a wall

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