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Virgin Mobile customers are the most satisfied

Link: Virgin Mobile Tops UK Customer Care Report

Virgin ranks highest in customer satisfaction for its mobile telephone service in both the pre-pay and contract service sectors, according to a  J.D. Power report. The study, now in its 10th year, measures the customer satisfaction of pre-pay and contract customers with the UK’s leading mobile network providers

Congratulations to the guys and gals at Virgin Mobile, but how did the other UK operators do? Well, O2 came in a close second in the prepay market, with Tesco Mobile just behind them in third place. Meanwhile in the world of contract phones, Virgin were 1st, O2 second and T-Mobile third.

There’s also some interesting stats on mobile phone usage patterns in the report, so worth a read.

One reply on “Virgin Mobile customers are the most satisfied”

How odd, Virgin uses T-Mobiles network. Why such a difference in user satisfaction?

Jim

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