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My Vodafone insurance experience

So, I lost my Nokia E90. Big, beefy MAN of a handset. It’s languishing somewhere, in Las Vegas. I have decided that it has been lost, rather than stolen. It is conceivable that someone reached into my jacket pocket and stole the device — but I reckon it’s 90% likely that I just lost it. Silly. Stupid. Idiot.

But, you know, I’m paying 6 or 7 pounds a month — or something similar — to Vodafone for the privilege of not going into panic mode when in this situation.

My experience with Vodafone has been highly positive.

At midday I phoned them via my 3UK handset at some ridiculous per-minute rate and explained that I’d lost the handset. They put an outgoing call block on the sim just in case I wanted the flexibility of being able to phone the handset to try and find it. I’ve rung it a few times. Nothing. It just rings out.

The insurance folk were closed so the helpful lady was unable to transfer me. Fair enough. I said I’d phone back later — fast forward to 130am Las Vegas time and I phoned up and spoke to the insurance people.

I gave a few details, described the circumstances. £25 deductible. Fine!

“No problem sir, your new E90 will be with you tomorrow morning.”

Brilliant.

I won’t get hold of the handset until I get back next week, but still, at least I know it’ll be waiting for me upon my return.

Right on Vodafone, that was a painless experience.

This will, of course, seriously ensure that I keep my international calls to a minimum.

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

4 replies on “My Vodafone insurance experience”

I’ve never lost a handset before, but I’m sure if I did lose it (K850i) It would certainly be the end of the world! But on the subject of Insurance, In my opinion how ever much one has to pay each month the Networks should send a new phone out to wherever you are in the world, and not make us wait or pay more.

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