My iPhone 15 Pro Max SLi Ultra Ghia Plus strategy

So there's a new iPhone about to...

Microsoft Surface Duo: Insert lament post here

I was reading Ron Amaedo’s post on...

Orange promises better network, more sales staff

Orange has decided it’s time for a change and has announced a new strategy that it hopes will mean improvements in everything from its network to its sales staff.

Here’s the summary of what’s happening from Orange:

• new customer service strategy implemented including 500 new customer- facing roles in UK customer centres & shops; launching new contact options including IM, web and in-store service; stopping off-shore customer service expansion
• Retail expansion plans to reach 400 stores plus new on-line virtual shop
• new investment in 2G and 3G network quality and coverage
• new super-fast network to go live in 2009 offering speeds of up to 14.4mbps
• new “totally connected” product line – including laptops – to build on fixed & mobile broadband capabilities
• focus on stopping duplication which is likely to result in reduction of up to 450 roles

Being a network nerd, I’m particularly happy to see UK operators aiming to get speeds up to some of their international rivals (although it’s worth noting that there’s still a lack of handsets available that can cope with 14.4Mbps). I suspect, however, others will be more excited by the promised improvement in customer service.

Recently Published

Why you need GadgetsOman (or similar) in your life

About four days ago I got a familiar WhatsApp message from the team at GadgetsOman. It was just a day or so after the...

My iPhone 15 Pro Max SLi Ultra Ghia Plus strategy

So there's a new iPhone about to launch. It's not that different from the one I've already got (iPhone 14 Pro Max). The camera is slightly...

Microsoft Surface Duo: Insert lament post here

I was reading Ron Amaedo’s post on ArsTechnica earlier today about the ending of software upgrade support for the first edition of the Microsoft...

“Apple will only sell 100,000 of their headsets in the first year” Really?

BGR reports a TrendForce estimate that Apple will sell 100k units of their new headset when released and says “but that’s still a big...

The BlackBerry Movie: Worth a look, but it’s heavy on fiction

I went to see the BlackBerry movie last night here in Dubai. I was astonished to find the movie theatre almost full, apart from...

Question: When is the only time a traffic jam is good news in the UK?

Answer: When you're sitting in the back of an Uber and you need reliable mobile signal. Boom! Sad, isn't it, dear reader? Travel all around...