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iPhone 3G Update

As the storm dies down here’s what we know:

  • O2 are sold out of all iPhone 3Gs online.
  • There are no white 16GB models to be offered from launch.
  • The PAYG version won’t be launching any time soon – possibly not until Christmas.
  • Carphone Warehouse are selling new connections on-line, but upgrades must be done by phone or in-store. The telephone line is busy(!)
  • Neither O2 or Carphone Warehouse stores will take advance orders. However, staff seem poorly briefed and are complaining they haven’t even been told the information published on the respective websites.
  • There are unsubstanciated rumours that numbers of units available in-store on launch day will also be very limited (this could, of course be part of th ehype around Friday so take with a massive pinch of salt).

Favourite moments of the day so far:

“You can’t upgrade your original O2 contract hasn’t finished yet” – Carphone Warehouse store manager.

“Our upgrade site broke because we don’t have enough iPhones. It’s Apple’s fault for not sending enough” – O2 store staff.

I suspect the world won’t end if I (or plenty of others it seems) don’t get new iPhones on Friday, but as an enthustic customer I’m irritated that after several hours of trying I wasn’t able to place an order or even get a unit reserved somehow. O2’s site says ‘first come first served’ but that’s not been the case today… and that’s a great way to piss off customers.

By Ben Smith

Ben is an expert on enterprise mobility and wireless data products. He has been a regular contributor to Mobile Industry Review since 2007 and is also editor of Wireless Worker.

3 replies on “iPhone 3G Update”

Loving the two quotes from Carphone Warehouse and the O2 store! Priceless! Was on the phone to O2 today and they couldn't even tell me what time the launch was scheduled for on Friday!

Loving the two quotes from Carphone Warehouse and the O2 store! Priceless! Was on the phone to O2 today and they couldn't even tell me what time the launch was scheduled for on Friday!

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