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UK MNO response to iPhone launch?

Has anyone phoned up their respective operators today to cancel or change their number to a new o2 iPhone 3G? I’m really interested to garner viewpoints on how the other UK operators are reacting to the launch.

One reader I talked to — who works for a UK operator — was privately horrified to find that the briefings given to the operator’s customer service teams was more or less inaccurate. Along the lines of Krystal’s experience earlier.

I’m expecting a call from 3UK’s customer services in the coming weeks to try and get me signed up to another 12 month contract. Remember I popped in to their shop a while ago offering to take on an 18-month commitment in return for a N95 8GB — and they said ‘yeah, if you pay a 250 quid early upgrade fee’? (Or words to the effect)

2 months on, the market has changed — as I explained to 3UK CS, so that conversation will be rather exciting. I’d much rather spend a bit of dosh on an iPhone 3G version than avail myself of an N95 8GB and another fixed term.

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

3 replies on “UK MNO response to iPhone launch?”

It's always tricky to figure out when there's good offers around – but around 1.5 months ago (and 3 months before end/contract) I got a call from 3Uk. I was paying

It's always tricky to figure out when there's good offers around – but around 1.5 months ago (and 3 months before end/contract) I got a call from 3Uk. I was paying £5 pcm + £5/1Gb data, but with no phone for this year – I took calls only. Initially having a good scottish chat, and then offering an LG for 5pcm & 0, they quickly (I mentioned iPhone) moved to a N95 8Gb for £30 on an 18month. That was such a wicked deal.

Oh, and a few weeks later I won a N96 from Nokia – won't get it for a while yet though 😉

So I admire the usability improvements in the iPhone esp. the browser — and the packaging is great. Meanwhile the Nokia UI is somewhat clunky, but overall it's a superb device. The camera is really nice (but minimal protection!) 2ends of the spectrum. Now if only we had the best of both

It's always tricky to figure out when there's good offers around – but around 1.5 months ago (and 3 months before end/contract) I got a call from 3Uk. I was paying £5 pcm + £5/1Gb data, but with no phone for this year – I took calls only. Initially having a good scottish chat, and then offering an LG for 5pcm & 0, they quickly (I mentioned iPhone) moved to a N95 8Gb for £30 on an 18month. That was such a wicked deal.

Oh, and a few weeks later I won a N96 from Nokia – won't get it for a while yet though 😉

So I admire the usability improvements in the iPhone esp. the browser — and the packaging is great. Meanwhile the Nokia UI is somewhat clunky, but overall it's a superb device. The camera is really nice (but minimal protection!) 2ends of the spectrum. Now if only we had the best of both

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