Pity poor Lauren of Sonus PR. She’s just got a text message from o2 telling her that her new iPhone will be ‘couriered’ to her tomorrow morning. ??The only trouble is, Lauren was told yesterday – by o2 – that her original web order didn’t go through. She got an order number but the actual transaction ‘failed’. They apologised. She got free line rental for a month as an apology. ??Then this text message arrived. A quick call to o2, then. Lauren spoke to customer services just now… Who are no doubt bored of the iPhone debacle. The lady at CS explained that everyone who tried ordering got the ‘courier’ text, regardless, it seems whether or not the order went through. ??’But have I ordered one or not?’ asked Lauren.??The CS solution offered: ‘Wait and see if you get one on Friday.’??Ah deary me. Still…. ??(This post authored in the front of William Redmond’s taxi on Amiens Street, Dublin, Ireland. Talk to William if you need a good taxi in Ireland.)
– Taken at 4:32 PM on July 10, 2008 – cameraphone upload by ShoZu
If the order is in their system then I would have thought it should be visible on one of the links from this page -> http://www.o2.co.uk/trackyourorder
That's appalling, by the time she waits to see if she got one they'll all be sold out in the shops and she definitely won't have one!
It's not good enough.
I will tell her, Richard, thanks!
Mine arrived at 8:48 this morning after I left for work. Doh!
Fortunately my brother had the morning off so on the promise of my 2g iPhone in return he collected it from the DHL depot for me. Can wait to get home and play now. The thought of it sitting in a warehouse all weekend was too much to take.
Interestingly I also received my first o2 bill today. Not quite sure why I have been charged from the 9th of July. That will be my first test of o2 CS methinks.
Mine arrived at 8:48 this morning after I left for work. Doh!
Fortunately my brother had the morning off so on the promise of my 2g iPhone in return he collected it from the DHL depot for me. Can wait to get home and play now. The thought of it sitting in a warehouse all weekend was too much to take.
Interestingly I also received my first o2 bill today. Not quite sure why I have been charged from the 9th of July. That will be my first test of o2 CS methinks.
when will my I phone arrive
when will my I phone arrive