If you’re thinking of using The Planet for hosting of your dedicated servers, don’t bother. They’re not business critical.
I’ve been trying to update our credit card there for the last few days — and their system, which looks as though it’s being held together with string — won’t accept anything I give it.
But it’s efficient enough to switch one of the servers off because the other card is out of date.
Every time I update the card details, it tells me error. In fact I tried typing in ‘bollocks’ and it failed. The same as when I type in correct information.
Hardly mission critical.
Thankfully we’ve been using Mosso and they’ve been performing brilliantly for Mobile Industry Review. And their billing system works.
So to the CEO of The Planet, Doug Erwin, I say this: Your system is flakey and your policies and procedures flat out ridiculous. Switching off a customer when they’re trying to pay you is not good form. Please consider giving your front line support the ability to actually take my cash, rather than simply have to apologise and ask me to wait 30 minutes whilst they’ve been locked out of my account.
Don’t go near them if it’s business critical.