Getting THAT data usage letter from o2

Kip has, apparently, used up more than 3GB of data on o2. This, according to that letter that he got from o2. The dreaded ‘you’re abusing our network’ letter.

The first he heard was this experience:

Was doing a brief shop around Sainsburys when I got an SMS through from O2. It said

‘O2 : Due to your daily data usage being extremely high following our previous warning’

Trouble is, he hadn’t had any previous warnings at all.

Then he got another text from o2 later that day:

‘O2 : Due to an administrative error you may have been contacted again regarding data usage. Please accept our sincere apologies if this error has affected you.’

THEN he got this letter from them:

Leaving him rather confused.

Is he a data fiend? No. He likes to use eMoze for his email — and he does the odd bit of mobile web surfing.

I suspect, Kip, that you will be fine. As you pointed out it looks like a bit of an administrative slip-up.

(But if in doubt, talk to Customer Services!)

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