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My attitude defects laid bare

Over a year and a half ago, I had a real issue with that Skype failure?

Do you remember?

Well it seems that this user does. Have a read of their comment posted this evening (on my post: Skype’s IT department must have balls of steel) and revel in my attitude defects as described by the commenter below:

Holy cow. You seem a bit uptight and harsh. Or shall I say, your attitude reflects a slight flaw that enables you to perceive experiences as a mere Human and not a perfect machine – this flaw also prevents you from showing a balanced form of compassion and understanding. Minus the PR bullshit…… what that means is that you have become another tech drone. Always demanding everything run perfect all the time everywhere in every way – or else! Lol. lol. lol. Get used to being frustrated for the rest of your life. Or maybe you could learn to relax for gods sake. Tech drones everywhere I go. : ) Always bitching. Always better than everyone else. I would much rather a company talk real with me. Rather than some PR guy blow smoke up my ass. No matter what is going on.

For the avoidance of doubt: Skype’s response during this time was simply not good enough to warrant being 500 miles in the vicinity of the phrase ‘business critical’.

And we move on.

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

7 replies on “My attitude defects laid bare”

*sigh*

You do seem very sensitive to criticism. This isn't the first time that you have responded to a negative comment with an article. Is your ego really that fragile that you have react to every troll? It undermines the site for one thing- it's hard to take it seriously when it contains articles like this. Do yourself- and the site- a favour and indulge your petulance in private.

Deary me Sam, there's no need for sighing. My ego, you may rest assured, is supremely healthy. Now and again I pull out the odd critical one and publish it right there on the frontpage for all to see. You could have got it from the comment feed but, heck, I thought it deserved a full frontal. I'm not too sure if I should publish yours on to the frontpage though Sam. What d'ya think?

I think Ewan's take on this addresses the salient point: This guy thought bagging Skype's attitude during a major outage was not appropriate. Actually, it was completely appropriate, and I'd reckon 99.999% of MIR readers agree. We are realistic about services – particularly 2.0 ones, which I lump Skype into, right or wrong – not having carrier-grade reliability. What we DO expect is that when things do go belly-up, they are a lot more forthcoming with the kind of reassurance that they are working their asses off to put it right. Call it getting a Whatley in. Someone who can read the zeitgeist, pick the words and get them out in real-time, across multiple media.

Skype clearly dropped the ball here. Ewan called them on it. Skype promote themselves as a business solution. Even though they disclaim their way out of getting sued (all Telcos do actually) that still doesn't excuse poor comms in a time of outage.

The irony of this line “I would much rather a company talk real with me. Rather than some PR guy blow smoke up my ass. No matter what is going on” is just superb, given the MIR team's almost single-handed campaign to rid the mobile industry of PR waffle and spin.

/m

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