Categories
News

3UK ‘e-bill’ text message notification FAIL

Stephen Davies isn’t that impressed with 3UK this morning. Have a read of his Twitter message:

Three Mobile ‘e-bills’ FAIL. Text message with link to mobile site diverts to Three regular site. Can’t login from phone. Pointless.

Wholly pointless particularly if you’re using a dumb handset that can’t even display regular webpages properly.

Who at 3UK dreamt this one up?

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

4 replies on “3UK ‘e-bill’ text message notification FAIL”

This is a bit of an oversight alright. However any competant user will have figured they can access their latest bill through the “My3” section on their handset.

This is a bit of an oversight alright. However any competant user will have figured they can access their latest bill through the “My3” section on their handset.

I'm also guessing if the handset was on wifi mode, this would have prevented it from accessing the Planet 3 version of My3.

For example, if you are using 3G connection and go to mobile.three.co.uk, that will take you to Planet 3. If you are using wifi and connect to mobile.three.co.uk, it will take you to 3's homepage.

Maybe the issue above was the case?

I'm also guessing if the handset was on wifi mode, this would have prevented it from accessing the Planet 3 version of My3.

For example, if you are using 3G connection and go to mobile.three.co.uk, that will take you to Planet 3. If you are using wifi and connect to mobile.three.co.uk, it will take you to 3's homepage.

Maybe the issue above was the case?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.