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o2: You can’t upgrade your iPhone to 3GS

I popped into the o2 store on Chiswick High Street to see if it was possible to upgrade my old iPhone 3G to a super dooper iPhone 3GS. Unfortunately the answer was no.

Which I found strange. Given that a ton of people I know have done so.

I questionned the chap in the shop, Hassan, asking for clarification.

“Are you sure?”

“Yes”

Interesting.

“So how do we do business then?” I asked.

Hassan looked into the distance for a moment the responded, “Er, you need to pay off your whole contract balance. Then get another contract for the new 3GS.”

“Riiiiight. Can’t you just charge me for an upgrade as normal?” I asked, deflated.

“No.”

Great. I thought he’d ask for my account details, check my contract end date, you know, make me a crazy price offer or something. But no.

Well then thanks for that o2. I did have my wallet out ready to spunk a ton of cash but your chap didn’t want to take it. We move on.

By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

4 replies on “o2: You can’t upgrade your iPhone to 3GS”

the whole 3GS iPhone thing in O2 retail is a bit flucked up. I got one one a corporate discounted tariff and people that work for the same company should get the same discount but some have been told 'computa sez no'. seems to be he luck of the draw WRT whcih shop you go into, I can recommend Newbury!

o2 must be losing customers to this. I don't mind paying off the subsidy to upgrade, but I'm not prepared to pay off for a load of minutes/wifi and texts that will never be used. That just seems insane… What they should have said is its something like £15 a month chargeback to upgrade and renew your contract.

Well done mobile subsidy model, cant keep up with the pace of change now you've gone 18 or 224 months and now you're loosing customers to it 🙂

o2 must be losing customers to this. I don't mind paying off the subsidy to upgrade, but I'm not prepared to pay off for a load of minutes/wifi and texts that will never be used. That just seems insane… What they should have said is its something like £15 a month chargeback to upgrade and renew your contract.

Well done mobile subsidy model, cant keep up with the pace of change now you've gone 18 or 224 months and now you're loosing customers to it 🙂

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