The talented Mr Ben Smith over at The Really Mobile Project has used one of those super flash cartoon animation services to script his experience of shopping at the Ovi Store.
Although Ben is a little flippant with some of the dialogue, there’s a very serious message. At the end of the video Ben points out that the Really Mobile team have spent over £40 on applications at the Ovi Store.
But they’ve only managed to download 1 application successfully.
Oh dear.
The team — collectively — submitted 4 support requests asking for help.
They got one response.
ONE.
The other three were apparently ignored.
The one response was rather shocking — they asked for bank details (via email) so they could do a refund (since original payment had been made by operator billing). There has to be a more efficient and safer mechanism, surely?
Deary me.
Meanwhile, I recommend getting a coffee and sitting down and watching Ben’s masterpiece above.
Going shopping at the Nokia Ovi Store: Dire – http://is.gd/4vl0w – hillarious 😀
@finan @andhanalogy Some experiences with Nokia Ovi Store. http://bit.ly/f0Gnf
RT @mobilegd: Going shopping at the Nokia Ovi Store: Dire http://snipr.com/sn38n
wuld u like to hannah montana screensaver? haha RT @taufik_obet: @finan @andhanalogy Some experiences w/ Nokia Ovi Store http://bit.ly/f0Gnf
OVI Shopping! http://bit.ly/3GVSs1
Billiant, @bensmithuk, BRILLIANT. http://bit.ly/24JhC0 (@janole gets a cameo LOL)
Going shopping at the Nokia Ovi Store: Dire – http://is.gd/4vl0w – hillarious 😀
"Going shopping at the Nokia Ovi Store: Dire" – http://is.gd/4vLLd
OVI Shopping! http://bit.ly/3GVSs1
Yeah, I think the Ovi Store experience is indefensible really isn't it?
But it's no use shouting in the darkness. I sincerely hope “the talented Mr Ben Smith over at The Really Mobile Project” has made Nokia aware of these specific experiences (and I don't mean via the obviously failing support line). Because you guys are all really well connected aren't you so you must have an inside line to the biggest mobile manufacturer on the planet, right? 😉
Great 🙂
I suspect they're reading Alex — whether or not they're taking any action… well… we shall see
"Going shopping at the Nokia Ovi Store: Dire" – http://is.gd/4vLLd
was briefly involved in the Ovi store project (wasn't chosen for bad reasons) – love this on the user experience http://bit.ly/f0Gnf
Poking fun at Nokia/Ovi is funny but VERY sad at the same time http://bit.ly/f0Gnf Time for the java/symbian ecosystem to step up.
Yes we are reading(!) …and yes we have spoken to a number of Nokia people about this. However, it's not them this video is aimed at. It's for regular consumers who need to know that we have never had a customer service issue successfully resolved via the standard route.
Nokia don't need to be told the OVI experience is below-par… they already know.
We could probably do more in chasing someone appropriate down via their PR dept and providing detailed info on these specific problems, but – frankly – why should we? I prefer to give my consulting time to my paying clients.
Totally agree with you Ben
RT @Greystripe: Poking fun at Nokia/Ovi is funny but vry sad http://bit.ly/f0Gnf Time 4 the java/symbian ecosystem 2 step up. I fully agree
Yeah, I think the Ovi Store experience is indefensible really isn't it?
But it's no use shouting in the darkness. I sincerely hope “the talented Mr Ben Smith over at The Really Mobile Project” has made Nokia aware of these specific experiences (and I don't mean via the obviously failing support line). Because you guys are all really well connected aren't you so you must have an inside line to the biggest mobile manufacturer on the planet, right? 😉
Great 🙂
I suspect they're reading Alex — whether or not they're taking any action… well… we shall see
was briefly involved in the Ovi store project (wasn't chosen for bad reasons) – love this on the user experience http://bit.ly/f0Gnf
Poking fun at Nokia/Ovi is funny but VERY sad at the same time http://bit.ly/f0Gnf Time for the java/symbian ecosystem to step up.
Yes we are reading(!) …and yes we have spoken to a number of Nokia people about this. However, it's not them this video is aimed at. It's for regular consumers who need to know that we have never had a customer service issue successfully resolved via the standard route.
Nokia don't need to be told the OVI experience is below-par… they already know.
We could probably do more in chasing someone appropriate down via their PR dept and providing detailed info on these specific problems, but – frankly – why should we? I prefer to give my consulting time to my paying clients.
Totally agree with you Ben
RT @Greystripe: Poking fun at Nokia/Ovi is funny but vry sad http://bit.ly/f0Gnf Time 4 the java/symbian ecosystem 2 step up. I fully agree
Going shopping at the Nokia Ovi Store: Dire http://bit.ly/1ZvcFH
Going shopping at the Nokia Ovi Store: Dire http://bit.ly/1ZvcFH
Going shopping at the Nokia Ovi Store: Dire http://bit.ly/1ZvcFH
[Ouch!] Going shopping at the Nokia Ovi Store: Dire http://bit.ly/2c5wBJ Not one for Nokia fans
[Ouch!] Going shopping at the Nokia Ovi Store: Dire http://bit.ly/2c5wBJ Not one for Nokia fans
Going shopping at the Nokia Ovi Store: Dire http://bit.ly/3GVSs1 It keeps on getting better! 🙂
INDEED! RT @aremadeofthis: Going shopping at the Nokia Ovi Store: Dire http://bit.ly/3GVSs1 It keeps on getting better! 🙂
Going shopping at the Nokia Ovi Store: Dire http://bit.ly/3GVSs1 It keeps on getting better! 🙂
INDEED! RT @aremadeofthis: Going shopping at the Nokia Ovi Store: Dire http://bit.ly/3GVSs1 It keeps on getting better! 🙂