Good use of text survey functionality by Three

I got these messages from 3 on my new iPhone number today. I was delighted. I wish operators would engage more! Not just after point of sale. I thoroughly enjoyed answering the little text survey!


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By Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.

3 replies on “Good use of text survey functionality by Three”

Am interested in this for a number of reasons. But, will just ask these questions for now:

Any indication as to if they are using a 3rd-party company for this?
Did the responses get collated and then emailed/SMSed to you (your account dashboard) when completed?
Was it relatively speedy going through the questions?

O2 do this too.  I switched back in December and they sent me an SMS survey about my experience.  I called them up after I signed up and the next day received an SMS survey about my customer service experience too.  I like it a lot.

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