If you’ve been following my interactions with 3UK, you’ll know that in order to get an iPhone 4S, I had to take out a new contract with them, rather than upgrade the existing iPhone 4 agreement that still has about 8 months left until it expires.
This is all well and good.
It’s just a bleedin’ annoyance.
I no longer require the iPhone 4. I still require the 3UK service. So we’ve a natural way ahead, right? Why don’t you just give me the new iPhone 4S, charge me a reasonable amount and take the old one — the iPhone 4 — back and credit me the 200+ pounds of value from that.
No.
3UK isn’t built to work in this manner.
So I took out the new contract, got the new iPhone 4S in return for about £279 up front.
Then I got the iPhone 4 valued by Envirofone at about £218 if memory serves.
So that means it cost me £61 to upgrade to a new iPhone 4S, effectively — if I ignore the outstanding line rental on the existing iPhone 4 I’ve committed to.
Why couldn’t 3 have just charged me £61 to upgrade? Because their accounting and financial bods don’t view it this way. It’s not a big problem. I’m just highlighting the arse required to play the contract game.
I’m now going to use the £218 to pay off the outstanding line rental on the old iPhone 4.
This will involve quite a lot of heartache speaking to their call centre who will be horrified. I wonder what they’re going to say when I explain that I’m not actually leaving, that I’ve already got a new contract and I just need to kill the existing one? Perhaps they will be content.
I’ll let you know how I get on.