Episode 7 of the Emporia Telecom video series: The handset’s emergency button

In episode 7 of the Emporia Telecom video series, Ian Hosking, Senior Research Associate at the Engineering Design Centre, University of Cambridge, explains how the emergency button works on Emporia handsets. The key issue here is that it’s not just a serial dialler — that’s no use if your primary contact’s voicemail answers. You need to speak to a human!

What’s the solution? Ian explains in this video:

If you missed the other episodes, here they are:

• Episode 1: An introduction to Emporia Telecom
• Episode 2: Emporia’s Handset Philosophy
• Episode 3: An introduction to Inclusive Design
• Episode 4: The problems with rapidly evolving user interfaces
• Episode 5: Working with the University of Cambridge
• Episode 6: An introduction to the Elegance handset