Today’s post is an interesting viewpoint from Gavin Ray, SVP of products and marketing at ip.access, on how retailers are embroiled in a ‘retail arms race’ – battling for in-store footfall. Gavin’s view is that the high street is still alive and kicking, despite popular conceptions that the high street is ‘dead’, but he warns that […]
Tag: customer service
I was just having a look through the Vodafone eForum. It’s a tremendous resource for customers and, I think it’s fair to say, one of Vodafone’s best additions to their customer service offering, ever. The eForum is a pretty harrowing read if you’re someone like me. I’m fixated by what operators should be doing. I’m […]
Thanks to reader Phil who brought this one to my attention. Mobistar, I’m reliably informed, had a pretty poor reputation when it came to customer service. You know the type of service — transferred from pillar to post with no one bothering to help. I’m pretty sure we’ve all experience something like this from our […]