News Operators

Andrew Scott on The Curious Case of Johan Nordstrom

In 1901 a Swedish immigrant to America called Johan Nordstrom, founded the Nordstrom department store. In 1975, by now a national chain, a Nordstrom customer walked into one of their stores to return a set of tyres he’d bought. The salesperson gladly took back the set of car tyres and gave the customer a refund. […]