Categories
Operators

Is your Vodafone Glasgow 3G data not working either?

The capacity crunch is well and truly biting for Vodafone in Glasgow it seems. Reader Squawkbox tweeted today asking if I knew anyone on the network side at Vodafone to help out. I have been thinking carefully — alas, I’m not sure I do. I wonder. If you’re reading, and you manage Vodafone’s data network […]

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Operators

Vodafone UK: A fascinating example of a super sales approach

For a few days I’ve seen the phone number 0808-something call my main handset. I haven’t been able to answer. I thought it might be someone from a utility company. British Gas, maybe? Or perhaps an insurance company. This afternoon I had a spare few minutes when the phone rang again from that number. I […]

Categories
Operators Opinion

You know, I do go on about Vodafone, but..

I was just having a look through the Vodafone eForum. It’s a tremendous resource for customers and, I think it’s fair to say, one of Vodafone’s best additions to their customer service offering, ever. The eForum is a pretty harrowing read if you’re someone like me. I’m fixated by what operators should be doing. I’m […]

Categories
Operators

Operators, it’s time for 24/7 Twitter service please

I took the above Instagr.am photo the other day when I was in Baltimore waiting to hop on a plane back to London. I obviously arsed around selecting all manner of different silly filters before deciding the one above was most appropriate. Why, I don’t know. That’s instagr.am for you. I snapped the photo as […]

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Devices Operators

Mistake: I bought some dire £12 Vodafone headphones yesterday

Yesterday morning as I was packing my bag for the weekly trip to Paris, I had a feeling I was forgetting something. I checked the passport, the power cables, the charging leads and so on. All was good. I left the house. It was only when I got on the tube toward the Eurostar terminal […]

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News

This post brought to you via Vodafone data

Thank you Vodafone. Thank you for the £2/day-for-25mb deal. It’s good enough to make posts like this possible. The photo I’ve attached here (snapped on-the-go from the taxi window) is 1.6mb. Sending this to the web would normally cost me £2-3 once you take into account the surrounding data overhead. Thanks to Vodafone’s opt-in European […]

Categories
Opinion

Lee Epting, Vodafone Group Content Services Director

It was a big evening for Vodafone’s Lee Epting at MEF Connects at MWC party in Barcelona recently: She was voted on to the foundation’s European board and then appointed as Chair! Congratulations Lee. So obviously, I had to ask Lee about that honour — plus I took the opportunity to ask her to outline […]

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Operators Services

£150k’s worth of free choice architecture consultancy for Vodafone

Jonathan MacDonald is at it again. Make sure you’ve got a cup of coffee for this one. He’s laid bare the fascinating reality of ‘choice’ (or as he refers to the practice, ‘choice architecutre’) in the context of the SMS messages he routinely receives from Vodafone. He’s not picking on them per se — indeed, […]

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Devices

Freepost Vodafone Recycling – the only address you need

That’s the address for your used phones. If you’re a Vodafone customer (and, I suppose, even if you’re not), you can donate your old handsets to charity easily now thanks to a brand new service from Vodafone. Recycling is nothing new — and especially in terms of donating to charity. It’s nice to see Vodafone […]

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Devices Operators

Unlocked by 3 MiFi unit and now I’m flying

I picked up a sim card from Vodafone the other day. But I couldn’t really use it until I unlocked the MiFi unit. Thank you to the many readers who suggested an array of sites to help unlock Huwaei devices. I’m delighted to say that Paul Shadwell’s fantastic guide worked perfectly for me. I paid […]

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Operators

RIM’s carrier-billing hat-trick with Vodafone, Telefonica & T-Mobile

Congratulations to the team at RIM who’ve notched up a perfect hat-trick this morning announcing not one, not two but three carrier-billing partnerships with the global behemoths of Vodafone, Telefonica and T-Mobile (Deutsche Telecom). This is excellent news. It means that shortly, if you’re an App World user, you’ll be able to pay for your […]

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Operators

Why Vodafone had to play ball with Egypt’s Government

Although I was none-too-impressed by Vodafone’s behaviour in Egypt over the past few days, I would like to make it clear that I absolutely understand it. Time for some admonishing from an anonymous reader who explains very clearly why Vodafone had no choice but to switch service off: 1: Licence. Vodafone has a licence, a […]