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O2 to offer 50 day money back guarantee on its mobile broadband

So o2 has currently been behind all the other networks when it came to mobile broadband, however it seems they may have pulled the cat out of the bag.

From Mobile Today;

O2 is looking to accelerate sales of its mobile broadband by offering a money-back guarantee amid growing consumer uncertainty regarding speeds and coverage for dongles.The operator, which had been the last of the major networks to unveil a mobile broadband proposition, has been promoting a 50-day service promise.

O2 is offering to cancel the contract within the first 50 days and have the cost of the USB fully refunded if the customer paid for it.

The service has been featured in both its own stores as well as at Carphone Warehouse.

OK we know O2’s 3G coverage is not the best in the UK, however surely that with the 50 day guarantee it does make the proposition of mobile broadband a lot more appealing!?

10 replies on “O2 to offer 50 day money back guarantee on its mobile broadband”

I suspect they'll have a lot of dongles thrown back at them – their 3G network is pony. I live in Chelmsford, i'm mostly using GPRS. Even in SW London it flutters between 2G-3.5G. I was ooop North a few weeks ago and for the whole time I didn't even see the 3G logo. It is terrible. I imagine they are hoping people will sign up and accept the bad service and carry on paying.

Kip – who is particularly cross at O2 tonight…

I dont understand… O2 have the best 2G coverage. (I have tried and tested all the networks)
But 3G/HSPA is so bad. why? I really wouldn't bother with going Mobile Broadband with them. Not until they catch up. I've been using 3 Mobile broadband and it's great. 3.6mbps all the time!

I'm really suspicious of my Vodafone dongle. It worked like a dream when I first purchased it until about two weeks after when it began slowing down, losing signal etc.

HOWEVER

I happened to buy a new laptop and when I began using it from that the first two weeks (again) were great. Then, alas, it went crap again.

Call me paranoid but…

It's a conspiracy. A conspiracy I tell you!

i agree with Kip hakes said “I suspect they'll have a lot of dongles thrown back at them – their 3G network is pony. I live in Chelmsford, i'm mostly using GPRS. Even in SW London it flutters between 2G-3.5G. I was ooop North a few weeks ago and for the whole time I didn't even see the 3G logo. It is terrible. I imagine they are hoping people will sign up and accept the bad service and carry on paying.

Come on 3UK where's your “trial” When they rang me the other day and we talked about broadband dongles they offered up a paltry 3 day trial for the service – even after being told that I wanted it but was only going to signup to a contract if it actually works at our home properly. 3 days!

Come on 3UK where's your “trial” When they rang me the other day and we talked about broadband dongles they offered up a paltry 3 day trial for the service – even after being told that I wanted it but was only going to signup to a contract if it actually works at our home properly. 3 days!

I just signed up! The guy in the shop even took the postcode of the place I will be using it most said I would have good – very good coverage! Err I have nothing! Needless to say its going back to the shop! Hello Vodaphone!

I just signed up! The guy in the shop even took the postcode of the place I will be using it most said I would have good – very good coverage! Err I have nothing! Needless to say its going back to the shop! Hello Vodaphone!

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